Gist vs. SolarWinds Web Help Desk (WHD)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Gist | Score9.5 out of 10 | N/A | Gist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more. | $29 per month |
 SolarWinds Web Help Desk (WHD) | Score8 out of 10 | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | $533 per year per user |
| Gist | SolarWinds Web Help Desk (WHD) | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | SolarWinds also offers Perpetual licensing starting at $1129 per technician. | ||||||||||||||
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| Chat Analytics and Reports |
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Gist | SolarWinds Web Help Desk (WHD) | |
|---|---|---|
| Likelihood to Recommend | 9.5 | 8.5 |
| Likelihood to Renew | 8.2 | 10.0 |
| Usability | 6.7 | 10.0 |
| Support Rating | 8.6 | 10.0 |
| Implementation Rating | - | 10.0 |
| Configurability | - | 10.0 |
| Ease of integration | - | 9.0 |
| Vendor post-sale | - | 9.0 |
| Vendor pre-sale | - | 8.0 |