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Gladly CX Platform vs. HappyFox Help Desk

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Gladly CX Platform

10 Reviews and Ratings

HappyFox Help Desk

14 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gladly CX Platform

    Score8 out of 10
    		N/AGladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.

    $38

    Per Month Per User

    HappyFox Help Desk

    Score8.3 out of 10
    		N/AHappyFox is a web-based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.

    $29

    per month per user

    Pricing
    Gladly CX PlatformHappyFox Help Desk
    Editions & Modules
    Task Based
    $38.00
    Per Month Per User
    Customer Facing
    $150.00
    Per Month Per User
    Basic
    $29
    per month per agent
    Team
    $69
    per month per agent
    Enterprise Plus
    $89
    per user/per month
    Pro
    $119
    per month per agent
    Growth - Unlimited Agents
    $23988
    per year 20,000 Tickets / year
    Scale- Unlimited Agents
    $47988
    per year 150,000 Tickets / year
    Scale Plus - Unlimited Agents
    $71988
    per year 1,000,000 Tickets / year
    Enterprise Pro
    Contact Sales
    Offerings
    Pricing Offerings
    Gladly CX PlatformHappyFox Help Desk
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—Discounts are offered for annual and biannuall billing on per agent plans.
    More Pricing Information
    Features
    Gladly CX PlatformHappyFox Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of Gladly CX Platform and HappyFox Help Desk
    Feature
    Gladly CX Platform
    8.0
    2 Ratings
    HappyFox Help Desk
    9.6
    5 Ratings
    Organize and prioritize service tickets5.02 Ratings10.05 Ratings
    Expert directory10.01 Ratings9.03 Ratings
    ITSM collaboration and documentation10.02 Ratings9.14 Ratings
    Ticket creation and submission10.01 Ratings10.05 Ratings
    Ticket response5.01 Ratings9.55 Ratings
    Subscription-based notifications00 Ratings10.04 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gladly CX Platform and HappyFox Help Desk
    Feature
    Gladly CX Platform
    10.0
    1 Ratings
    HappyFox Help Desk
    9.1
    5 Ratings
    External knowledge base10.01 Ratings9.24 Ratings
    Internal knowledge base10.01 Ratings9.04 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gladly CX Platform and HappyFox Help Desk
    Feature
    Gladly CX Platform
    10.0
    2 Ratings
    HappyFox Help Desk
    9.1
    3 Ratings
    IVR10.02 Ratings8.42 Ratings
    Social integration10.02 Ratings9.43 Ratings
    Email support10.02 Ratings9.03 Ratings
    Help Desk CRM integration10.02 Ratings9.43 Ratings
    Customer portal00 Ratings9.43 Ratings
    User Ratings
    Gladly CX PlatformHappyFox Help Desk
    Likelihood to Recommend
    10.0
    (2 ratings)
    9.4
    (6 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)