TrustRadius: an HG Insights company

Google Hangouts (Classic) vs. Webex Calling

Save this comparison

Save this comparison

Google Hangouts (Classic)

522 Reviews and Ratings

Webex Calling

408 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Hangouts (Classic)

    Score8.7 out of 10
    		N/AThe classic version of Google Hangouts included messaging, voice, VoIP, and video call capabilities. It was replaced by the Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.N/A

    Webex Calling

    Score8.7 out of 10
    		N/AWebex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.

    $17

    per month per user

    Pricing
    Google Hangouts (Classic)Webex Calling
    Editions & Modules
    No answers on this topic
    Webex Call
    $17
    per month per user
    Webex Suite: Meet + Call
    $25
    per month per user
    Webex Enterprise
    Contact Sales
    Cisco Unified Communications Manager
    Contact Sales
    Offerings
    Pricing Offerings
    Google Hangouts (Classic)Webex Calling
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Discount available for annual pricing.
    More Pricing Information
    Community Pulse
    Google Hangouts (Classic)Webex Calling
    Considered Both Products
    Discontinued Products
    Verified User
    Chose Google Hangouts (Classic)
    Best part of Google Hangouts is its simplicity, and performance. We never had connection problems, or quality interruptions, something that is more frequent with the other tools listed above.
    Incentivized
    Chris Carpenter
    Danaher Business System Leader (DBSL), Awesomizer, Fixer, Maker, Collaboration Enabler in Research & Development at Beckman Coulter Life Sciences (Biotechnology, 10,001+ employees)
    Chose Google Hangouts (Classic)
    Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also …
    Incentivized
    Verified User
    Chose Google Hangouts (Classic)
    Google Hangouts (Classic) is better than those two competitors if you want [the] ease of use within Gmail. One does not need to go to a separate site to set up a meeting. You just select the link to add the Google meeting link within the scheduler.
    Incentivized
    Verified User
    Chose Google Hangouts (Classic)
    We use the Google emails for business hence, the Google Hangout application was available for free. There was no setup cost or training that was required. Advanced systems have advanced features which are good but the downside is that they require training. A separate account …
    Incentivized
    Verified User
    Chose Google Hangouts (Classic)
    The listings I could find in the database aren't exact competitors. I would think of Google Meet, GoTo Meeting, or Zoom Video Conferencing as closer competitors. Hangouts has instant messaging feature like Jabber but really they aren't competing in the same lane. I think …
    Incentivized
    Cisco
    Verified User
    Chose Webex Calling
    My favorite compared to the three above!
    Incentivized
    Verified User
    Chose Webex Calling
    These are both excellent products. While Webex is certainly good, you have to weigh what it costs for the platform vs many of the newer entrants. In addition, it is important to think about how easy it is to integrate into conference rooms to make it a seamless process for the …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Google Hangouts (Classic)Webex Calling
    Cloud PBX
    Comparison of Cloud PBX features of Google Hangouts (Classic) and Webex Calling
    Feature
    Google Hangouts (Classic)
    6.3
    57 Ratings
    Webex Calling
    7.7
    153 Ratings
    Hosted PBX6.915 Ratings7.0115 Ratings
    Multi-level Interactive Voice Response (IVR)7.725 Ratings7.8104 Ratings
    User templates5.022 Ratings00 Ratings
    Call reports9.034 Ratings00 Ratings
    Directory of employee names3.045 Ratings7.0145 Ratings
    Call Management
    Comparison of Call Management features of Google Hangouts (Classic) and Webex Calling
    Feature
    Google Hangouts (Classic)
    8.0
    66 Ratings
    Webex Calling
    7.5
    158 Ratings
    Answering rules8.033 Ratings7.3142 Ratings
    Call recording7.937 Ratings7.5136 Ratings
    Call park7.018 Ratings7.1131 Ratings
    Call screening9.036 Ratings7.4123 Ratings
    Message alerts8.058 Ratings8.4124 Ratings
    Business SMS/External Messaging00 Ratings7.810 Ratings
    Online Fax00 Ratings7.27 Ratings
    Voicemail Transcription00 Ratings7.215 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Hangouts (Classic) and Webex Calling
    Feature
    Google Hangouts (Classic)
    8.6
    84 Ratings
    Webex Calling
    -
    Ratings
    Video conferencing9.079 Ratings00 Ratings
    Audio conferencing9.079 Ratings00 Ratings
    Video screen sharing7.148 Ratings00 Ratings
    Instant messaging9.052 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Hangouts (Classic) and Webex Calling
    Feature
    Google Hangouts (Classic)
    8.0
    85 Ratings
    Webex Calling
    8.4
    151 Ratings
    Mobile app for iOS8.173 Ratings8.4135 Ratings
    Mobile app for Android8.071 Ratings8.4123 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Google Hangouts (Classic) and Webex Calling
    Feature
    Google Hangouts (Classic)
    -
    Ratings
    Webex Calling
    8.3
    17 Ratings
    High quality audio00 Ratings8.216 Ratings
    High quality video00 Ratings8.516 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Google Hangouts (Classic) and Webex Calling
    Feature
    Google Hangouts (Classic)
    -
    Ratings
    Webex Calling
    8.6
    16 Ratings
    Desktop sharing00 Ratings8.616 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Google Hangouts (Classic) and Webex Calling
    Feature
    Google Hangouts (Classic)
    -
    Ratings
    Webex Calling
    7.3
    16 Ratings
    Calendar integration00 Ratings6.916 Ratings
    Meeting initiation00 Ratings6.915 Ratings
    Record meetings / events00 Ratings8.115 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Google Hangouts (Classic) and Webex Calling
    Feature
    Google Hangouts (Classic)
    -
    Ratings
    Webex Calling
    7.5
    14 Ratings
    Live chat00 Ratings7.514 Ratings
    Online Events Security
    Comparison of Online Events Security features of Google Hangouts (Classic) and Webex Calling
    Feature
    Google Hangouts (Classic)
    -
    Ratings
    Webex Calling
    8.2
    15 Ratings
    User authentication00 Ratings8.115 Ratings
    Participant roles & permissions00 Ratings8.315 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Google Hangouts (Classic) and Webex Calling
    Feature
    Google Hangouts (Classic)
    -
    Ratings
    Webex Calling
    7.0
    17 Ratings
    Centralized communications management00 Ratings7.616 Ratings
    Team messaging00 Ratings7.517 Ratings
    Team document sharing00 Ratings6.216 Ratings
    Call and meeting analytics00 Ratings6.917 Ratings
    User Ratings
    Google Hangouts (Classic)Webex Calling
    Likelihood to Recommend
    8.0
    (91 ratings)
    8.3
    (174 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    9.8
    (2 ratings)
    Usability
    8.0
    (7 ratings)
    9.1
    (4 ratings)
    Support Rating
    8.0
    (36 ratings)
    8.5
    (3 ratings)