Google Hangouts (Classic) vs. Zoom Workplace

Google Hangouts (Classic)

Zoom Workplace

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Google Hangouts (Classic)	Score8.7 out of 10	N/A	The classic version of Google Hangouts included messaging, voice, VoIP, and video call capabilities. It was replaced by the Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.	N/A
Zoom Workplace	Score8.4 out of 10	N/A	Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.	$15.99 per month per user

Pricing

Google Hangouts (Classic)

Zoom Workplace

No answers on this topic

Add-On Zoom Translated Captions: $5
per month per license
Add-On - Zoom Whiteboard: $24.90
per year
Pro: $149.90
per year per user
Business: $199.90
per year per user
Business Plus: $250.00
per year per user
Add-On - Conference Room Connector: $499
per year
Basic: Free
Enterprise: Custom
Add-On - Large Meetings: starting at $600
per year
Add-On - Cloud Storage: starting at $120
per year
Add-On Audio Conferencing: starting at $1200
per year
Add-On Zoom Phone Power Pack: Starting at $300
per year per user
Add-On - Zoom IQ for Sales: Contact Sales
Add-On - Quality of Service Subscription: Contact Sales

Pricing Offerings
Google Hangouts (Classic)	Zoom Workplace
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

No setup fee

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Community Pulse
Key User Insights
	Google Hangouts (Classic)	Zoom Workplace
Considered Both Products	Discontinued Products Verified User Chose Google Hangouts (Classic) Google Hangouts (Classic) is better than those two competitors if you want [the] ease of use within Gmail. One does not need to go to a separate site to set up a meeting. You just select the link to add the Google meeting link within the scheduler. Incentivized Helpful? Verified User Chose Google Hangouts (Classic) Google Hangouts app is already integrated with many apps users already are familiar with. The program is accessible on many platforms which makes it easy for users to conduct business without having specific devices on hand. It really helped that many people were already … Incentivized Helpful? Verified User Chose Google Hangouts (Classic) I prefer Google Hangouts (Classic) to Microsoft Teams and Zoom, in terms of ease of use. It is quicker to use than setting up a Zoom room, for example. I always have the tab open in my browser and get pinged when colleagues chat me. Same with the phone app - I have it on during … Incentivized Helpful? Brett Schenker Email Deliverability Specialist at Numerous companies (Non-profit Organization Management, 201-500 employees) Chose Google Hangouts (Classic) Zoom is solid but it's a whole other thing to log in to and limited in what its focus is. Slack has the chat functionality but Google Hangouts is integrated into my every day use and I don't feel like it's yet another thing to manage and keep track of. Incentivized Helpful? Verified User Chose Google Hangouts (Classic) Zoom allows us to connect to a large number of people but personally I face problems while using Zoom on the mobile phone, it needs a high-speed network and lags too much. While on the other hand Google Hangouts is lite and easy to use on mobile phones, it's easy to connect and … Incentivized Helpful? Shannon McNamara Digital Marketing in Marketing at Flatiron (Hospital & Health Care, 501-1000 employees) Chose Google Hangouts (Classic) Google Hangouts is honestly just the easiest to use because it is already integrated with other products in the Google Suite (such as Gmail, Google Calendar, Drive and more) so you don't need to approve and secure any other app to use this, which is nice because we already use … Incentivized Helpful? Verified User Chose Google Hangouts (Classic) It is available for free to use for personal. Easy to use. Syncs with gmail. Maintains history. Group chat and also video call are available. Helps to stay in touch with a group of friends. Fun app to use and have on your smartphone. Privacy can be improved further. We can also … Incentivized Helpful? Jason Kelly Data and Analytics Manager in Information Technology at Foundation for Economic Education (Think Tanks, 11-50 employees) Chose Google Hangouts (Classic) Google Hangouts provides much better chat and messaging features than Zoom. It also provides better user management and is overall more cost effective. Zoom provides better video quality and conferencing, with the ability to schedule calls ahead of time, record in the cloud, … Incentivized Helpful? Becky Jewell Laughton Director of Customer Happiness in Customer Service at Sandboxx (Internet, 51-200 employees) Chose Google Hangouts (Classic) Google Hangouts is free or inexpensive, while Zoom does cost money. Zoom is better quality though and easier click to join, not all customers want to install Zoom. Incentivized Helpful? Christopher Interisano Commercial Sales in Sales at Hootsuite (Computer Software, 1001-5000 employees) Chose Google Hangouts (Classic) Google Hangouts is a much better tool for internal conferencing and can be a good back up when GoToMeeting is not working or is simply just down. I would never recommend Google Hangouts as a company's primary video conferencing software but if they could add a few more … Incentivized Helpful? Alicia Barevich, bCRE, bCEE Database Administrator in Information Technology at The Blake School (Primary/Secondary Education, 201-500 employees) Chose Google Hangouts (Classic) Google Hangouts is simply more convenient for chatting and video integration! The quality on Zoom or Jabber, and video functionality may be higher, but I'll often choose convenience and user accessibility over quality, though it depends on the situation. As a remote worker, I … Incentivized Helpful? Verified User Chose Google Hangouts (Classic) The closest alternative to Hangouts is Skype. Hangouts is a lot more practical since it allows easier teleconference setup, and is so much easier to use since it's web based and needs no installation. At work, we use HipChat as well since it's well integrated with Jira, but I … Incentivized Helpful? Aleia Walker Web Development Instructor + Alumni Community Manager in Customer Service at Skillcrush (E-Learning, 11-50 employees) Chose Google Hangouts (Classic) Zoom is a lot better for presenting so I use it when I need those extra features. It is paid and the pricing can get a little pricey so that's why I stick with Google Hangouts for most meetings. Incentivized Helpful? Pax Whitfield Chief Technology Officer in Information Technology at Winston Preparatory School (Education Management, 51-200 employees) Chose Google Hangouts (Classic) Google Hangouts undercuts almost everyone on pricing, and has a solid feature set. In particular, it is enhanced when using with a Google Voice number. In this instance it makes outgoing calls to "real" phones trivially easy. It's great for on-the-fly use, too. However, when … Incentivized Helpful? Rachel Hudish Instructional Designer at Independent contractor (Higher Education, 1-10 employees) Chose Google Hangouts (Classic) Google Hangout is very comparable to Zoom video conference tool. Incentivized Helpful? Jennifer Lamas Analista in Information Technology at FONDO DE COMPENSACIÓN INTERTERRITORIAL (Financial Services, 201-500 employees) Chose Google Hangouts (Classic) It is a free tool that is used with your Gmail mail, the video conferences are of quality, we can share several important documents, You can use other channels at the same time to communicate, Really the hangouts are entering strongly in the tight competition of communication … Incentivized Helpful?	Zoom John Whelan Fouding Director at Help Them HOPE (Non-Profit Organization Management, 1-10 employees) Chose Zoom Workplace Zoom is easier to use than Google Hangouts and Skype, both of which can be very cumbersome. Also, while Google Hangouts has made some changes to its services it still lags behind Zoom. WhatsApp is the easiest to use but has fewer capabilities than Zoom. Zoom is easy to use, … Incentivized Helpful? Verified User Chose Zoom Workplace I actually prefer Zoom over Hangouts. I've noticed that the audio and video quality when using Zoom is better and there are a lot less calls/meetings that are dropped due to a change in bandwidth. I also feel like screen sharing/file sharing is a lot easier in Zoom than it is … Incentivized Helpful? Verified User Chose Zoom Workplace We previously used Google Hangouts and did not have a great experience. Part of this is because there are limitations to how many employees can be in the same meeting. We had several people get booted from a company meeting on several occasions, which doesn't help employee … Incentivized Helpful? Verified User Chose Zoom Workplace Zoom allows us to have more users connected. But, Google Hangouts has better, more consistent high def video quality. It also is much simpler to use and Zoom is drastically limited it seems by not having better integrations, smoother logins processes, and more visible features. … Incentivized Helpful? Orrin Westby 4th Grade Teacher in Professional Services at Roaring Fork School District (RE-1) (Education Management, 1001-5000 employees) Chose Zoom Workplace Zoom has the best multi-user support, audio and visual quality. Compared to Google Hangouts, the audio and ease of use is better. Compared to GoToMeeting, the scheduler is easier to use and integrates better with Google. We use FaceTime every now and then, which of course … Incentivized Helpful? Nicholas De Salvo Chief Executive Officer in Marketing at Edge One Media (Design, 1-10 employees) Chose Zoom Workplace Zoom works great for meetings, trainings, and demos. We use it when meeting physically isn't possible, but we still want to have the experience of seeing someone's face or sharing a computer screen. I like how straightforward it is to invite someone to a meeting whereas Skype … Incentivized Helpful? Verified User Chose Zoom Workplace Zoom is at the bottom of the other products due to its barebones chat and messaging systems. It's a super basic chat mechanism that doesn't have many other functions—akin to AOL back in the early 2000s. It's difficult to share things and communicate complex ideas. However, we … Incentivized Helpful? Avesh Meena Systems Software Engineer in Customer Service at Income Tax Business Application (Computer Software, 501-1000 employees) Chose Zoom Workplace Zoom stands well on their competitors, time to time improvements on user interface. Adding more features like screen sharing and VOIP works great. Their customer support is very good. Incentivized Helpful? Marguerite Cogliano Product Development Manager in Research & Development at Granite Telecommunications (Telecommunications, 1001-5000 employees) Chose Zoom Workplace Zoom's ease of use is unbeatable. We enjoy how easy it is to implement and the great feedback we get from customers and internal employees. We are very happy with our choice and enjoy that Zoom is a Metaswitch partner. Incentivized Helpful? ANIKA SINGH Senior Consultant in Information Technology at Infosys (Information Technology and Services, 201-500 employees) Chose Zoom Workplace I selected zoom app because it is a power pack of all the features inbuilt in it. Without any second thought it is the only software used worldwide for meeting and video conferencing. All the data are safe and secure. Users can make multiple calls at the same time with … Incentivized Helpful? Verified User Chose Zoom Workplace As mentioned before, I do sometimes use Hangouts instead of Zoom because it cuts out a little bit of time when I just need a meeting for a small number of participants (fewer steps, no need to auth again for Hangouts since I'm a Google cal user). However, Hangouts crashes far … Incentivized Helpful? Rajesh kumar Bharti Senior Software Engineer in Information Technology at Wipro Limited (Computer Software, 201-500 employees) Chose Zoom Workplace Zoom is a very advanced and easy to use software when compared to any other. It provides a built-in collaboration tool with HD video calling feature. End to end encryption is the best part of it. Incentivized Helpful? Verified User Chose Zoom Workplace Zoom is much better than Hangouts for performance reasons. Incentivized Helpful? Verified User Chose Zoom Workplace Considerably better and more professional. Incentivized Helpful? Dmitry Pashkevich Senior Fullstack Engineer in Engineering at Calendly (Computer Software, 51-200 employees) Chose Zoom Workplace Google Meet (or Hangouts) imposes a limit of 25 participants per video call and we started hitting it as the company grew. Google Meet started crashing unexpectedly during the conference, especially when someone starts sharing their screen. Google Meet has inferior audio/video … Incentivized Helpful? Sharrifah (Al-Salem) Lorenz, CFA Head of Business Development + Partnerships in Corporate at Asana (Computer Software, 501-1000 employees) Chose Zoom Workplace We are moving off of Hangouts because it's difficult for non-Google folks to use. Incentivized Helpful? David Moffett Senior Associate IT Systems Engineer in Information Technology at Zuora (Internet, 1001-5000 employees) Chose Zoom Workplace Zoom just has much better reliability and seamless multi-platform experience than all of the mentioned products. The only mentioned product that still exists for us is Slack. Incentivized Helpful? Jack Knutson Group Lead, Technical Operations in Information Technology at OpenMarket (Telecommunications, 201-500 employees) Chose Zoom Workplace Zoom just works for us. It has a Linux client, that is why we choose Zoom. We needed a single platform for our video conferencing. One of the things I like most about Zoom is the ability to connect to Zoom using a variety of hardware. Incentivized Helpful? Tiffany Ferguson Office Manager at Echoing Green (Non-Profit Organization Management, 11-50 employees) Chose Zoom Workplace Perfect. Hands down. Zoom suits all of our needs and I attended the conference to ensure we are using all of its functions to the best of our potential. If we aren't, which I realized now that we aren't, then I intend to heighten or user experience from the things I've learned … Incentivized Helpful? Verified User Chose Zoom Workplace Zoom just works every time. Meeting quality is very dependable and reliable. Other solutions don't have the same track record. Other solutions don't have the same powerful and easy to use conference room solutions like Zoom Rooms. These are the two main differences in my … Incentivized Helpful? Verified User Chose Zoom Workplace Screen sharing capabilities on Hangouts is not as good as Zoom. Incentivized Helpful? Verified User Chose Zoom Workplace I selected Zoom because it was suggested to me during a meeting. I also like that it is free to download, has clear audio, and doesn't break off during calls. Incentivized Helpful? Verified User Chose Zoom Workplace Once Zoom offers a browser version of their software that doesn't require users to download their software, they'll be unstoppable, considering the plethora of features and great User experience. Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Google Hangouts (Classic)

Zoom Workplace

Comparison of Cloud PBX features of Google Hangouts (Classic) and Zoom Workplace
Feature	Google Hangouts (Classic) 6.3 57 Ratings	Zoom Workplace 8.7 179 Ratings
Hosted PBX	6.915 Ratings	8.082 Ratings
Multi-level Interactive Voice Response (IVR)	7.725 Ratings	8.9104 Ratings
User templates	5.022 Ratings	00 Ratings
Call reports	9.034 Ratings	00 Ratings
Directory of employee names	3.045 Ratings	9.0165 Ratings

Comparison of Call Management features of Google Hangouts (Classic) and Zoom Workplace
Feature	Google Hangouts (Classic) 8.0 66 Ratings	Zoom Workplace 8.8 199 Ratings
Answering rules	8.033 Ratings	8.4150 Ratings
Call recording	7.937 Ratings	9.1180 Ratings
Call park	7.018 Ratings	9.0114 Ratings
Call screening	9.036 Ratings	8.8125 Ratings
Message alerts	8.058 Ratings	9.1158 Ratings
Business SMS/External Messaging	00 Ratings	9.0104 Ratings
Voicemail Transcription	00 Ratings	8.3146 Ratings

Comparison of VoIP system collaboration features of Google Hangouts (Classic) and Zoom Workplace
Feature	Google Hangouts (Classic) 8.6 84 Ratings	Zoom Workplace - Ratings
Video conferencing	9.079 Ratings	00 Ratings
Audio conferencing	9.079 Ratings	00 Ratings
Video screen sharing	7.148 Ratings	00 Ratings
Instant messaging	9.052 Ratings	00 Ratings

Comparison of Mobile apps features of Google Hangouts (Classic) and Zoom Workplace
Feature	Google Hangouts (Classic) 8.0 85 Ratings	Zoom Workplace 9.2 223 Ratings
Mobile app for iOS	8.173 Ratings	9.3198 Ratings
Mobile app for Android	8.071 Ratings	9.1138 Ratings

Comparison of Performance & Compatibility of Online Events Software features of Google Hangouts (Classic) and Zoom Workplace
Feature	Google Hangouts (Classic) - Ratings	Zoom Workplace 8.4 932 Ratings
High quality audio	00 Ratings	8.7926 Ratings
High quality video	00 Ratings	8.7924 Ratings

Comparison of Screen Sharing features of Google Hangouts (Classic) and Zoom Workplace
Feature	Google Hangouts (Classic) - Ratings	Zoom Workplace 8.6 931 Ratings
Desktop sharing	00 Ratings	9.1930 Ratings

Comparison of Online Meetings / Events features of Google Hangouts (Classic) and Zoom Workplace
Feature	Google Hangouts (Classic) - Ratings	Zoom Workplace 8.6 936 Ratings
Calendar integration	00 Ratings	8.3850 Ratings
Meeting initiation	00 Ratings	9.5910 Ratings
Record meetings / events	00 Ratings	9.4885 Ratings

Comparison of Online Events Collaboration features of Google Hangouts (Classic) and Zoom Workplace
Feature	Google Hangouts (Classic) - Ratings	Zoom Workplace 8.2 807 Ratings
Live chat	00 Ratings	8.4789 Ratings

Comparison of Online Events Security features of Google Hangouts (Classic) and Zoom Workplace
Feature	Google Hangouts (Classic) - Ratings	Zoom Workplace 9.1 792 Ratings
User authentication	00 Ratings	9.1695 Ratings
Participant roles & permissions	00 Ratings	9.2759 Ratings

Comparison of Unified Communications Platform and Collaboration features of Google Hangouts (Classic) and Zoom Workplace
Feature	Google Hangouts (Classic) - Ratings	Zoom Workplace 9.0 186 Ratings
Centralized communications management	00 Ratings	8.8148 Ratings
Team messaging	00 Ratings	9.2156 Ratings
Team document sharing	00 Ratings	9.2136 Ratings
Call and meeting analytics	00 Ratings	8.9154 Ratings

User Ratings
	Google Hangouts (Classic)	Zoom Workplace
Likelihood to Recommend	8.0 (91 ratings)	9.0 (984 ratings)
Likelihood to Renew	10.0 (1 ratings)	4.4 (21 ratings)
Usability	8.0 (7 ratings)	5.6 (41 ratings)
Availability	- (0 ratings)	9.1 (2 ratings)
Performance	- (0 ratings)	9.1 (2 ratings)
Support Rating	8.0 (36 ratings)	1.6 (42 ratings)
In-Person Training	- (0 ratings)	9.1 (1 ratings)
Implementation Rating	- (0 ratings)	2.6 (9 ratings)
Configurability	- (0 ratings)	9.1 (2 ratings)
Contract Terms and Pricing Model	- (0 ratings)	8.0 (13 ratings)
Ease of integration	- (0 ratings)	7.3 (2 ratings)
Product Scalability	- (0 ratings)	9.1 (2 ratings)
Professional Services	- (0 ratings)	9.2 (8 ratings)
Vendor post-sale	- (0 ratings)	9.1 (2 ratings)
Vendor pre-sale	- (0 ratings)	7.3 (2 ratings)

Google Hangouts (Classic) vs. Zoom Workplace

Google Hangouts (Classic)

Zoom Workplace

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