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8x8 Work vs. GoTo Connect

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8x8 Work

824 Reviews and Ratings

GoTo Connect

334 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    8x8 Work

    Score8.5 out of 10
    		N/A8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

    $24

    per month

    GoTo Connect

    Score7.8 out of 10
    		N/AGoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

    $27

    per month per user

    Pricing
    8x8 WorkGoTo Connect
    Editions & Modules
    No answers on this topic
    Basic
    Starting at $27
    per month per user
    Standard
    Starting at $32
    per month per user
    Offerings
    Pricing Offerings
    8x8 WorkGoTo Connect
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—No-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.
    More Pricing Information
    Community Pulse
    8x8 WorkGoTo Connect
    Considered Both Products
    8x8 Inc.
    Abrar Ahmad
    Technical Support Engineer in Information Technology at Zakiant Technologies LLC (Information Technology & Services, 1-10 employees)
    Chose 8x8 Work
    We selected 8x8 X Series over GoTo Connect because we needed a platform that could support the needs of our growing business. We also needed a platform that offered a wide range of features, including unlimited calling, video conferencing, and call recording. Additionally, We …
    Incentivized
    Verified User
    Chose 8x8 Work
    8x8 seemed to be a more established business platform than Vonage, which seemed to still be a little stuck in its consumer roots. We also checked out RingCentral which was pricier and we didn't particularly like the fact that it would have a virtual answer instead of just …
    Incentivized
    Kenneth F. Fields
    President and Founder in Information Technology at IT-HenHouse (Computer Software, 1-10 employees)
    Chose 8x8 Work
    8x8 X Series has built a portfolio of informative, attention-getting/keeping, and highly effective webinars and instructional documents to take care of customers before, during, and after the purchase. 8x8 X Series does not rest of the customers is satisfied as long as they …
    Incentivized
    Lucas Persell
    Cloud Solutions Architect in Information Technology at Novacom, Inc. (Internet, 1-10 employees)
    Chose 8x8 Work
    It's right up there with Nextiva. The on-boarding process is best with Nextiva. The Call Path design is easiest with LogMeIn

    The overall is between Nextiva and 8x8, with 8x8's biggest issue being e911 routing issues, and all the services that require extra fees or licenses that …
    Incentivized
    GoTo (formerly LogMeIn)
    Rob Nussbaum
    Co-Founder in Information Technology at JackBaum Group, LLC (Telecommunications, 1-10 employees)
    Chose GoTo Connect
    GoTo Connect's pricing is VERY competitive, and, in my opinion, their customer service is MUCH better than Zoom's. Easy to understand their tech support agents' English, and most of their support folks are VERY well trained. You don't typically have to go into "Tier2" or …
    Incentivized
    Steve Muenstermann
    President/CEO in Information Technology at Cloudbusters®, Inc./Control Freaks® (Information Technology & Services, 11-50 employees)
    Chose GoTo Connect
    If you are on POTS, PBX, or standard VoIP, all of these are an amazing lift-up and provide some awesome communication tools. The Cloud has exploded the level of communication experiences clients can use to shoot past their competitors. Some of these providers have grown too …
    Incentivized
    Charles Patterson TSCM
    President in Corporate at Patterson Communcations, Inc. (Telecommunications, 1-10 employees)
    Chose GoTo Connect
    No one else has the ease of programming and included features that GoToConnect has.
    Incentivized
    Paul Plete
    Systems Administrator in Information Technology at O'Gara Coach Company (Automotive, 201-500 employees)
    Chose GoTo Connect
    pricing and integration was the best part of GOTO
    Incentivized
    Joe Khoe
    Technology Consultant in Information Technology at MicroTech Systems (Telecommunications, 1-10 employees)
    Chose GoTo Connect
    GoTo Connect is easier to set up. GoTo has better technical support. I feel GoTo customer service is the best in the industry. GoTo does things much better than its competitors.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    8x8 WorkGoTo Connect
    Cloud PBX
    Comparison of Cloud PBX features of 8x8 Work and GoTo Connect
    Feature
    8x8 Work
    8.8
    395 Ratings
    GoTo Connect
    8.1
    177 Ratings
    Hosted PBX9.9218 Ratings8.5138 Ratings
    Multi-level Interactive Voice Response (IVR)8.876 Ratings7.7121 Ratings
    Directory of employee names8.4357 Ratings9.6158 Ratings
    User templates00 Ratings6.8124 Ratings
    Call reports00 Ratings8.0149 Ratings
    Call Management
    Comparison of Call Management features of 8x8 Work and GoTo Connect
    Feature
    8x8 Work
    8.7
    442 Ratings
    GoTo Connect
    7.9
    187 Ratings
    Answering rules9.1398 Ratings8.2165 Ratings
    Call recording8.7343 Ratings8.6143 Ratings
    Call park8.4318 Ratings7.3133 Ratings
    Call screening9.1301 Ratings6.4139 Ratings
    Message alerts8.1385 Ratings8.8165 Ratings
    Mobile apps
    Comparison of Mobile apps features of 8x8 Work and GoTo Connect
    Feature
    8x8 Work
    8.9
    385 Ratings
    GoTo Connect
    5.3
    161 Ratings
    Mobile app for iOS9.0318 Ratings5.6137 Ratings
    Mobile app for Android8.8248 Ratings5.0121 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of 8x8 Work and GoTo Connect
    Feature
    8x8 Work
    -
    Ratings
    GoTo Connect
    8.2
    149 Ratings
    Video conferencing00 Ratings7.3108 Ratings
    Audio conferencing00 Ratings8.5148 Ratings
    Video screen sharing00 Ratings8.294 Ratings
    Instant messaging00 Ratings8.788 Ratings
    User Ratings
    8x8 WorkGoTo Connect
    Likelihood to Recommend
    8.5
    (463 ratings)
    9.2
    (199 ratings)
    Likelihood to Renew
    9.9
    (30 ratings)
    4.9
    (25 ratings)
    Usability
    8.7
    (104 ratings)
    7.9
    (78 ratings)
    Availability
    8.5
    (10 ratings)
    8.9
    (2 ratings)
    Performance
    9.1
    (10 ratings)
    9.4
    (2 ratings)
    Support Rating
    9.9
    (142 ratings)
    8.3
    (53 ratings)
    In-Person Training
    9.1
    (3 ratings)
    -
    (0 ratings)
    Online Training
    9.0
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (14 ratings)
    7.4
    (89 ratings)
    Configurability
    8.8
    (8 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.1
    (9 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (6 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (10 ratings)
    9.4
    (2 ratings)
    Professional Services
    8.7
    (7 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.9
    (7 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.9
    (7 ratings)
    -
    (0 ratings)