TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Goverlan Reach

    Score8 out of 10
    Enterprise companies (1,001+ employees)
    The Goverlan Remote Administration Suite from Goverlan is remote administration software for IT management.

    $648

    per year

    Zoho Assist

    Score8.4 out of 10
    N/AZoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

    $12

    per technician/per month

    Pricing
    Goverlan ReachZoho Assist
    Editions & Modules
    Standard
    $648
    per year
    Professional
    $1,428
    per year
    Enterprise
    $2,772
    per year
    Remote Support - Standard
    $12
    per technician/per month
    Unattended Access - Standard
    $12
    25 unattended computers/per month
    Remote Support - Professional
    $18
    per technician/per month
    Unattended Access - Professional
    $18
    25 unattended computers/per month
    Remote Support - Enterprise
    $28
    per technician/per month
    Offerings
    Pricing Offerings
    Goverlan ReachZoho Assist
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details* Each operator license allows the remote management and support of an unlimited number of INTERNAL endpoints * Each license includes between 10 to 20 manageable EXTERNAL endpoints (based on edition). Additional external endpoint licence is $5 per node per year (volume discount available) * Operator licenses can be purchased on a perpetual or subscription basis
    More Pricing Information
    Community Pulse
    Goverlan ReachZoho Assist
    Considered Both Products
    Goverlan Inc.
    Chose Goverlan Reach
    Goverlan was a better overall value providing licensing flexibility, more features and consistent quality for a lower price point. There are many products that provide remote capabilities but this product goes well above and beyond most of them allowing remote installs and …
    Incentivized
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Goverlan ReachZoho Assist
    Remote Administration
    Comparison of Remote Administration features of Goverlan Reach and Zoho Assist
    Feature
    Goverlan Reach
    8.5
    2 Ratings
    Zoho Assist
    7.1
    12 Ratings
    File transfer8.02 Ratings6.811 Ratings
    Instant message9.02 Ratings3.712 Ratings
    Access to sleeping/powered-off computers3.12 Ratings2.210 Ratings
    Over-the-Internet remote session10.01 Ratings6.812 Ratings
    Remote management of servers & workstations10.02 Ratings6.88 Ratings
    Remote Active Directory® management10.02 Ratings4.43 Ratings
    Centralized management dashboard9.02 Ratings8.98 Ratings
    Session record9.01 Ratings9.76 Ratings
    Monitoring and Alerts7.02 Ratings7.14 Ratings
    Multi-platform remote control10.02 Ratings9.06 Ratings
    Screen sharing00 Ratings6.611 Ratings
    Secure remote access with Smart Card authentication00 Ratings10.02 Ratings
    Initiate remote control from mobile00 Ratings6.87 Ratings
    Annotations00 Ratings10.06 Ratings
    User Ratings
    Goverlan ReachZoho Assist
    Likelihood to Recommend
    10.0
    (2 ratings)
    6.8
    (12 ratings)
    Usability
    -
    (0 ratings)
    8.7
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    9.3
    (5 ratings)