HaloPSA vs. N-able MSP Manager

HaloPSA

N-able MSP Manager

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HaloPSA	Score 9.3 out of 10	Enterprise companies (1,001+ employees)	HaloPSA is a solution designed for MSP's and service providers. With HaloPSA out-of-the-box functionality, the solution aims to provide businesses a Cloud platform that enables users to modernise customer experience and automate service. An integrated PSA platform, it includes features such as time-tracking and billing, advanced reporting, asset management, remote access, integrations, and automation tools. Aligned to the user's requirements and boasting an intuitive UI, users…	$35 per month per user
N-able MSP Manager	Score 10.0 out of 10	N/A	N-able™ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards. MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be…	N/A

Pricing

HaloPSA

N-able MSP Manager

Editions & Modules

All-inclusive PSA Software: $35
per month per user
All-inclusive PSA Software: $35
per month per user

No answers on this topic

Offerings

Pricing Offerings
HaloPSA	N-able MSP Manager
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

15% discount for all charities, educational institutions and non-profit organisations.

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More Pricing Information

Community Pulse
	HaloPSA	N-able MSP Manager
Considered Both Products	HaloPSA Lucas Burnett Sales Director Chose HaloPSA HaloPSA is far more polished, cleaner, quicker and has way more features. Incentivized Helpful? James Vincent Managing Director Chose HaloPSA Against the other platforms used, HaloPSA is faster, simpler, and easier to use. It might not yet have all of the features of the other platforms, but they are coming fast. The support is second to none. Incentivized Helpful? Michael Rubin Director Chose HaloPSA We have used and tried several other PSA vendors and HaloPSA was our favorite by far. Many others were either much too overly complicated, clunky, slow to respond to issues, incomplete, or they simply failed to deliver on promises made, especially in terms of integrations. Incentivized Helpful?	N-able MSP Manager CM Chris Maddox Senior Consultant Chose N-able MSP Manager I want to be clear. I did not choose MSP Manager, it was thrown at me, purchased by someone who did not understand how bad this tool was. I have used other ticket systems, Remedy, Spiceworks, and ServiceNow. Those all work, and do a lot of things this can't. We have to … Incentivized Helpful? Les Klassen Hamm Owner Chose N-able MSP Manager The most important factor was integration with my RMM, so once I chose SolarWinds RMM, MSP Manager was the obvious choice. Incentivized Helpful? Verified User Anonymous Chose N-able MSP Manager MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks. Incentivized Helpful?

Best Alternatives
	HaloPSA	N-able MSP Manager
Small Businesses	Teamwork.com Score 8.9 out of 10	HaloPSA Score 9.3 out of 10
Medium-sized Companies	Planview AdaptiveWork Score 7.4 out of 10	Planview AdaptiveWork Score 7.4 out of 10
Enterprises	Planview AdaptiveWork Score 7.4 out of 10	Planview AdaptiveWork Score 7.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	HaloPSA	N-able MSP Manager
Likelihood to Recommend	9.0 (0 ratings)	4.0 (0 ratings)
Support Rating	- (0 ratings)	3.9 (0 ratings)

User Testimonials
	HaloPSA	N-able MSP Manager
Likelihood to Recommend	Quote to cash. Workflows throughout the entire process are simple and easy to amend/change if needed. Reporting is easy and can be scheduled to our needs. Paul Nixon Head of Sales and Pre-sales Read full review	It's a good company to grow with because as needs change there are more features available. Incentivized Tamara Ham Secretary Read full review
Pros	Ticketing Automation Invoicing Incentivized Lucas Burnett Sales Director Read full review	Help Desk Ticketing is very easy to use and organize. Billing is robust and keeps track of client contracts and time very well. Role management and ticket routing client are very robust. Incentivized Verified User Anonymous Read full review
Cons	A few tweaks to how items are organised/grouped and listed Documentation James Vincent Managing Director Read full review	Labeling/titling work "labels" without all the extra steps. Incentivized Tamara Ham Secretary Read full review
Support Rating	No answers on this topic	I had the chance to talk to SolarWinds reps at their Empower conference. They asked how we liked MSP Manager. (For full disclosure, we use their whole suite of products). I told them it's the worst ticket software I have ever used. They said that it wasn't the first time they had heard that. I did not doubt that he was telling the truth. Incentivized CM chris maddox Senior Consultant Read full review
Alternatives Considered	Against the other platforms used, HaloPSA is faster, simpler, and easier to use. It might not yet have all of the features of the other platforms, but they are coming fast. The support is second to none. James Vincent Managing Director Read full review	I want to be clear. I did not choose MSP Manager, it was thrown at me, purchased by someone who did not understand how bad this tool was. I have used other ticket systems, Remedy, Spiceworks, and ServiceNow. Those all work, and do a lot of things this can't. We have to export a list of all tickets, then use BI tools to try and work the data, just to get reports on completed tickets. It's truly terrible. I would recommend having users send a carrier pigeon over using this awful awful tool. Incentivized CM chris maddox Senior Consultant Read full review
Return on Investment	Our teams have been brought closer together We are more accessible to our clients thanks to HaloPSA All aspects of the business are covered under one system Michael Rubin Director Read full review	For my managed service clients, MSP Manager has seriously reduced the time I spend billing. Overall data entry time may be the same, but now it's focused on documenting the work that was done and the billing simply follows. The first few months of learning MSP Manager definitely meant doing lots of admin work twice, and double-checking the MSP manager invoices against the paper trail, to ensure it was accurate and working. Plan for this extra time overhead during the learning phase. Incentivized Les Klassen Hamm Owner Read full review
ScreenShots	HaloPSA Screenshots	N-able MSP Manager Screenshots