Desk.com (discontinued) vs. HappyFox Help Desk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Desk.com (discontinued) | Score8.3 out of 10 | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A |
 HappyFox Help Desk | Score8.3 out of 10 | N/A | HappyFox is a web-based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. | $29 per month per user |
| Desk.com (discontinued) | HappyFox Help Desk | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Discounts are offered for annual and biannuall billing on per agent plans. | ||||||||||||||
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| Desk.com (discontinued) | HappyFox Help Desk | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Desk.com (discontinued) | HappyFox Help Desk | |
|---|---|---|
| Likelihood to Recommend | 8.2 | 9.4 |
| Likelihood to Renew | 8.4 | 10.0 |
| Usability | 8.3 | - |
| Availability | 1.0 | - |
| Performance | 10.0 | - |
| Support Rating | 8.2 | - |
| Implementation Rating | 10.0 | - |