HappyFox Help Desk vs. Kustomer

HappyFox Help Desk

14 Reviews and Ratings

Kustomer

68 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HappyFox Help Desk	Score8.3 out of 10	N/A	HappyFox is a web-based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.	$29 per month per user
Kustomer	Score8.7 out of 10	N/A	Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.	$89 per month per user

Pricing

HappyFox Help Desk

Kustomer

Basic: $29
per month per agent
Team: $69
per month per agent
Enterprise Plus: $89
per user/per month
Pro: $119
per month per agent
Growth - Unlimited Agents: $23988
per year 20,000 Tickets / year
Scale- Unlimited Agents: $47988
per year 150,000 Tickets / year
Scale Plus - Unlimited Agents: $71988
per year 1,000,000 Tickets / year
Enterprise Pro: Contact Sales

Enterprise: $89
per month, per user
Ultimate: $139
per month, per user

Pricing Offerings
HappyFox Help Desk	Kustomer
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

Discounts are offered for annual and biannuall billing on per agent plans.

All plans require an annual subscription and 8 users minimum.

Features

HappyFox Help Desk

Kustomer

Comparison of Incident and problem management features of HappyFox Help Desk and Kustomer
Feature	HappyFox Help Desk 9.6 5 Ratings	Kustomer 8.1 18 Ratings
Organize and prioritize service tickets	10.05 Ratings	8.017 Ratings
Expert directory	9.03 Ratings	8.314 Ratings
Subscription-based notifications	10.04 Ratings	8.513 Ratings
ITSM collaboration and documentation	9.14 Ratings	8.013 Ratings
Ticket creation and submission	10.05 Ratings	8.018 Ratings
Ticket response	9.55 Ratings	8.018 Ratings

Comparison of Self Help Community features of HappyFox Help Desk and Kustomer
Feature	HappyFox Help Desk 9.1 5 Ratings	Kustomer 8.5 14 Ratings
External knowledge base	9.24 Ratings	8.014 Ratings
Internal knowledge base	9.04 Ratings	9.014 Ratings

Comparison of Multi-Channel Help features of HappyFox Help Desk and Kustomer
Feature	HappyFox Help Desk 9.1 3 Ratings	Kustomer 8.0 18 Ratings
Customer portal	9.43 Ratings	8.611 Ratings
IVR	8.42 Ratings	8.310 Ratings
Social integration	9.43 Ratings	7.314 Ratings
Email support	9.03 Ratings	10.018 Ratings
Help Desk CRM integration	9.43 Ratings	6.013 Ratings

User Ratings
	HappyFox Help Desk	Kustomer
Likelihood to Recommend	9.4 (6 ratings)	9.0 (39 ratings)
Likelihood to Renew	10.0 (1 ratings)	7.9 (2 ratings)
Usability	- (0 ratings)	10.0 (5 ratings)
Availability	- (0 ratings)	9.1 (2 ratings)
Performance	- (0 ratings)	6.4 (2 ratings)
Support Rating	- (0 ratings)	9.4 (7 ratings)
In-Person Training	- (0 ratings)	7.6 (2 ratings)
Online Training	- (0 ratings)	8.3 (2 ratings)
Implementation Rating	- (0 ratings)	7.9 (2 ratings)
Configurability	- (0 ratings)	7.9 (2 ratings)
Ease of integration	- (0 ratings)	7.2 (2 ratings)
Product Scalability	- (0 ratings)	9.1 (1 ratings)
Vendor post-sale	- (0 ratings)	8.7 (2 ratings)
Vendor pre-sale	- (0 ratings)	9.1 (2 ratings)