TrustRadius: an HG Insights company

HappyFox Help Desk vs. ManageEngine ServiceDesk Plus

Save this comparison

Save this comparison

HappyFox Help Desk

14 Reviews and Ratings

ManageEngine ServiceDesk Plus

109 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HappyFox Help Desk

    Score8.3 out of 10
    		N/AHappyFox is a web-based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.

    $29

    per month per user

    ManageEngine ServiceDesk Plus

    Score9.2 out of 10
    		N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    Pricing
    HappyFox Help DeskManageEngine ServiceDesk Plus
    Editions & Modules
    Basic
    $29
    per month per agent
    Team
    $69
    per month per agent
    Enterprise Plus
    $89
    per user/per month
    Pro
    $119
    per month per agent
    Growth - Unlimited Agents
    $23988
    per year 20,000 Tickets / year
    Scale- Unlimited Agents
    $47988
    per year 150,000 Tickets / year
    Scale Plus - Unlimited Agents
    $71988
    per year 1,000,000 Tickets / year
    Enterprise Pro
    Contact Sales
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    Offerings
    Pricing Offerings
    HappyFox Help DeskManageEngine ServiceDesk Plus
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscounts are offered for annual and biannuall billing on per agent plans.—
    More Pricing Information
    Features
    HappyFox Help DeskManageEngine ServiceDesk Plus
    Incident and problem management
    Comparison of Incident and problem management features of HappyFox Help Desk and ManageEngine ServiceDesk Plus
    Feature
    HappyFox Help Desk
    9.6
    5 Ratings
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    Organize and prioritize service tickets10.05 Ratings8.020 Ratings
    Expert directory9.03 Ratings5.013 Ratings
    Subscription-based notifications10.04 Ratings6.014 Ratings
    ITSM collaboration and documentation9.14 Ratings10.016 Ratings
    Ticket creation and submission10.05 Ratings00 Ratings
    Ticket response9.55 Ratings00 Ratings
    Service restoration00 Ratings5.015 Ratings
    Self-service tools00 Ratings8.018 Ratings
    ITSM reports and dashboards00 Ratings8.018 Ratings
    Self Help Community
    Comparison of Self Help Community features of HappyFox Help Desk and ManageEngine ServiceDesk Plus
    Feature
    HappyFox Help Desk
    9.1
    5 Ratings
    ManageEngine ServiceDesk Plus
    -
    Ratings
    External knowledge base9.24 Ratings00 Ratings
    Internal knowledge base9.04 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of HappyFox Help Desk and ManageEngine ServiceDesk Plus
    Feature
    HappyFox Help Desk
    9.1
    3 Ratings
    ManageEngine ServiceDesk Plus
    -
    Ratings
    Customer portal9.43 Ratings00 Ratings
    IVR8.42 Ratings00 Ratings
    Social integration9.43 Ratings00 Ratings
    Email support9.03 Ratings00 Ratings
    Help Desk CRM integration9.43 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of HappyFox Help Desk and ManageEngine ServiceDesk Plus
    Feature
    HappyFox Help Desk
    -
    Ratings
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    Configuration mangement00 Ratings9.014 Ratings
    Asset management dashboard00 Ratings8.014 Ratings
    Policy and contract enforcement00 Ratings6.010 Ratings
    Change management
    Comparison of Change management features of HappyFox Help Desk and ManageEngine ServiceDesk Plus
    Feature
    HappyFox Help Desk
    -
    Ratings
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    Change requests repository00 Ratings7.015 Ratings
    Change calendar00 Ratings8.011 Ratings
    Service-level management00 Ratings9.014 Ratings
    User Ratings
    HappyFox Help DeskManageEngine ServiceDesk Plus
    Likelihood to Recommend
    9.4
    (6 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    6.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    7.0
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (3 ratings)