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HappyFox Help Desk vs. Vtiger

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HappyFox Help Desk

14 Reviews and Ratings

Vtiger

31 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HappyFox Help Desk

    Score8.3 out of 10
    		N/AHappyFox is a web-based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.

    $29

    per month per user

    Vtiger

    Score8.2 out of 10
    		N/AVtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.

    $28

    per month per user

    Pricing
    HappyFox Help DeskVtiger
    Editions & Modules
    Basic
    $29
    per month per agent
    Team
    $69
    per month per agent
    Enterprise Plus
    $89
    per user/per month
    Pro
    $119
    per month per agent
    Growth - Unlimited Agents
    $23988
    per year 20,000 Tickets / year
    Scale- Unlimited Agents
    $47988
    per year 150,000 Tickets / year
    Scale Plus - Unlimited Agents
    $71988
    per year 1,000,000 Tickets / year
    Enterprise Pro
    Contact Sales
    One Professional - Single App
    $28
    per month per user
    One Professional - Standard
    $42
    per month per user
    One Enterprise - Single App
    $42
    per month per user
    One Enterprise - Standard
    $58
    per month per user
    Offerings
    Pricing Offerings
    HappyFox Help DeskVtiger
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$10 / user / month
    Additional DetailsDiscounts are offered for annual and biannuall billing on per agent plans.Discounts are provided for both annual subscriptions, and for high volume users.
    More Pricing Information
    Features
    HappyFox Help DeskVtiger
    Incident and problem management
    Comparison of Incident and problem management features of HappyFox Help Desk and Vtiger
    Feature
    HappyFox Help Desk
    9.6
    5 Ratings
    Vtiger
    -
    Ratings
    Organize and prioritize service tickets10.05 Ratings00 Ratings
    Expert directory9.03 Ratings00 Ratings
    Subscription-based notifications10.04 Ratings00 Ratings
    ITSM collaboration and documentation9.14 Ratings00 Ratings
    Ticket creation and submission10.05 Ratings00 Ratings
    Ticket response9.55 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of HappyFox Help Desk and Vtiger
    Feature
    HappyFox Help Desk
    9.1
    5 Ratings
    Vtiger
    -
    Ratings
    External knowledge base9.24 Ratings00 Ratings
    Internal knowledge base9.04 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of HappyFox Help Desk and Vtiger
    Feature
    HappyFox Help Desk
    9.1
    3 Ratings
    Vtiger
    -
    Ratings
    Customer portal9.43 Ratings00 Ratings
    IVR8.42 Ratings00 Ratings
    Social integration9.43 Ratings00 Ratings
    Email support9.03 Ratings00 Ratings
    Help Desk CRM integration9.43 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of HappyFox Help Desk and Vtiger
    Feature
    HappyFox Help Desk
    -
    Ratings
    Vtiger
    10.0
    8 Ratings
    Customer data management / contact management00 Ratings10.08 Ratings
    Workflow management00 Ratings10.08 Ratings
    Opportunity management00 Ratings10.08 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings10.08 Ratings
    Contract management00 Ratings10.06 Ratings
    Quote & order management00 Ratings10.06 Ratings
    Interaction tracking00 Ratings10.06 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of HappyFox Help Desk and Vtiger
    Feature
    HappyFox Help Desk
    -
    Ratings
    Vtiger
    9.5
    6 Ratings
    Case management00 Ratings10.06 Ratings
    Help desk management00 Ratings9.06 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of HappyFox Help Desk and Vtiger
    Feature
    HappyFox Help Desk
    -
    Ratings
    Vtiger
    10.0
    6 Ratings
    Lead management00 Ratings10.06 Ratings
    Email marketing00 Ratings10.06 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of HappyFox Help Desk and Vtiger
    Feature
    HappyFox Help Desk
    -
    Ratings
    Vtiger
    10.0
    8 Ratings
    Task management00 Ratings10.06 Ratings
    Billing and invoicing management00 Ratings10.07 Ratings
    Reporting00 Ratings10.07 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of HappyFox Help Desk and Vtiger
    Feature
    HappyFox Help Desk
    -
    Ratings
    Vtiger
    9.7
    7 Ratings
    Forecasting00 Ratings10.06 Ratings
    Pipeline visualization00 Ratings10.06 Ratings
    Customizable reports00 Ratings9.07 Ratings
    Customization
    Comparison of Customization features of HappyFox Help Desk and Vtiger
    Feature
    HappyFox Help Desk
    -
    Ratings
    Vtiger
    9.3
    8 Ratings
    Custom fields00 Ratings9.08 Ratings
    Custom objects00 Ratings10.07 Ratings
    API for custom integration00 Ratings9.06 Ratings
    Social CRM
    Comparison of Social CRM features of HappyFox Help Desk and Vtiger
    Feature
    HappyFox Help Desk
    -
    Ratings
    Vtiger
    10.0
    5 Ratings
    Social engagement00 Ratings10.05 Ratings
    Platform
    Comparison of Platform features of HappyFox Help Desk and Vtiger
    Feature
    HappyFox Help Desk
    -
    Ratings
    Vtiger
    5.0
    5 Ratings
    Mobile access00 Ratings5.05 Ratings
    Security
    Comparison of Security features of HappyFox Help Desk and Vtiger
    Feature
    HappyFox Help Desk
    -
    Ratings
    Vtiger
    9.0
    8 Ratings
    Role-based user permissions00 Ratings9.08 Ratings
    User Ratings
    HappyFox Help DeskVtiger
    Likelihood to Recommend
    9.4
    (6 ratings)
    10.0
    (8 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (2 ratings)