TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Heap

    Score7.9 out of 10
    Small Businesses (1-50 employees)
    Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to track trends over time.

    $0

    per month

    Kissmetrics

    Score9.6 out of 10
    Mid-Size Companies (51-1,000 employees)
    Kissmetrics is a customer engagement automation platform. This solution includes behavioral analytics, segmentation, and email campaign automation.

    $150

    per month

    Pricing
    HeapKissmetrics
    Editions & Modules
    Free
    $0
    Up to 10k sessions/month
    Growth
    Starting at $3,600 annually
    Up to 300k sessions/year
    Pro
    Contact Heap Sales
    Custom sessions per month and unlimited projects
    Premier
    Contact Heap Sales
    Custom sessions per month
    Growth
    $500
    Monthly Tracked People
    Power
    $850
    Monthly Tracked People
    Enterprise
    Custom
    Monthly Tracked People
    Offerings
    Pricing Offerings
    HeapKissmetrics
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptional$1,500 per installation
    Additional DetailsHeap pricing is based on session volume. A session is a period of activity from a single user on your app or website. It can include many pageviews or events.What are Monthly Tracked People? Monthly Tracked People are unique visitors that engage in an Event on your website or with your product, that gets tracked by you in Kissmetrics. Monthly Tracked People can be anonymous or identified.
    More Pricing Information
    Community Pulse
    HeapKissmetrics
    Considered Both Products
    Heap
    Chose Heap
    all of them may have their own strong suits but Heap is backed by best in class ML and AI algorithms. not only that all this powerful and robust backends are well handles also from the frontend. no matter how good your software is, if it is somewhat hard to navigate or to get …
    Incentivized
    Chose Heap
    Heap is far easier to use compared to these.
    Incentivized
    Chose Heap
    Heap was the clear winner in our comparison as it had a clear interface which allows for easy graph and table making. The best part of Heap is that it saves each and every action performed on all of our webpages. Even if a certain event is not defined, it can still be created …
    Incentivized
    Chose Heap
    We tested Kissmetrics but Heap was superior in nearly every way. Sure, Kissmetrics has functionality to integrate with an external database linking your website data to orders and revenue but when it came down to it this functionality is less than perfect and Kissmetrics …
    Kissmetrics
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    User Ratings
    HeapKissmetrics
    Likelihood to Recommend
    8.1
    (232 ratings)
    8.9
    (48 ratings)
    Likelihood to Renew
    9.3
    (9 ratings)
    7.4
    (27 ratings)
    Usability
    8.9
    (64 ratings)
    7.1
    (6 ratings)
    Availability
    9.1
    (2 ratings)
    8.3
    (6 ratings)
    Performance
    8.4
    (61 ratings)
    8.5
    (6 ratings)
    Support Rating
    9.0
    (8 ratings)
    9.0
    (9 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Online Training
    -
    (0 ratings)
    8.6
    (3 ratings)
    Implementation Rating
    9.0
    (3 ratings)
    7.3
    (7 ratings)
    Configurability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    7.3
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.2
    (1 ratings)
    -
    (0 ratings)