Hearsay, now part of Yext vs. RingCX

Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.

Incentivized

RingCX can be well suited for any environment. It's call center focused but it can also be used in a non-call center setting.

Incentivized

• Single dashboard of all your social media channels
• Automation of posts
• Scheduled posting as per design
• Great for analytics & customer Interactions

Incentivized

• Set-up was well structured, and programmers made adjustments for items we requested
• conversion was quick and easy
• Sales team worked with us to get to pricing we had budgeted for

Incentivized

• Lacks ability for significant flexibility and customization
• Mobile app sometimes does not save the posts that are edited
• It does allow you to tag or hashtag any post.

Incentivized

• We've had instances where items that we insisted on was not fulfilled.
• We wanted more detailed reports for our matrixes.
• Very sensitive to our virtual environments.

Incentivized

If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.

Incentivized

Because it works almost flawlessly. In the last several months, I only had one instance where I had to log out of RingCX and log back in to make it work. With our Last VOIP, we had to do that several times per day. It is always easy to log calls, whether answering with the RingCX Salesforce dialer, desktop app, or mobile phone. Creating SOPs couldn't be any easier because RingCX just works!

Incentivized

1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks

Incentivized

Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.

Incentivized

We used to use SipVine before switching and they used an app called Bria for mobile stuff. It worked, but as we scaled as a business we needed more. That's where RingCX came in. Anytime a company makes a full-scale change it comes with pains, but to say that the pains for RingCX were minimal would still be an understatement. They helped us switch Seamlessly from our last VOIP; the whole process only took a few minutes, and then using the app, Salesforce integrations, etc., was incredibly easy.

Incentivized

• It has helped us save time in maintaining our social media handles
• It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
• It helped us design our posts better based on inputs & design ideas based on our past posts

Incentivized

• We had been experiencing dropped calls and call quality issues, none of this occurs anymore
• We previously were not able to route, manage and report on email coming into the team, now we can

Incentivized