| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 HipChat (discontinued) | Score9.7 out of 10 | N/A | Hipchat was discontinued by Atlassian. Users are being migrated to Slack. | $0 per user |
 Slack | Score9.1 out of 10 | N/A | Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The… | $8.75 per month per user |
| HipChat (discontinued) | Slack | |||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!) | *Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month. | ||||||||||||||
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| HipChat (discontinued) | Slack | |
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| Considered Both Products | Chose HipChat (discontinued) HipChat really cannot compete with Slack so it doesn't surprise me that they've purchased the code base from Atlassian. As I mentioned earlier in the review it's screen sharing, video/audio quality and file transfers abilities are almost universally done better by the … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose HipChat (discontinued) Slack and Google Hangouts have more features and offer meeting functionality. My choice would be Google Hangouts for ceremonies and Slack for messaging. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose HipChat (discontinued) Incentivized Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose HipChat (discontinued) Incentivized Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose HipChat (discontinued) Incentivized Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose HipChat (discontinued) I used HipChat in a company which was pro "open source" and another one which is pro Atlassian. For the "open source" company I was not involved in the decision of selecting HipChat but I know that the integration with Jenkins and other internal tools were drivers for selecting … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose HipChat (discontinued) I haven't evaluated any similar products. HipChat is really just perfect for the Atlassian user. Before my company used HipChat we were using Google Hangouts. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose HipChat (discontinued) Hipchat behaves equally good among several other platforms used at my company (OSX, Windows, Linux). It brings us the possibility to integrate with most of our used tools, and the cost is lower than other options. Chat history and encryption makes it easier to find previous … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose HipChat (discontinued) Slack, Trillian, Yahoo Messenger, Windows Live Messenger Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose HipChat (discontinued) We used hipchat because it is part of the Atlassian family of products, so integration was probably the easiest than if we went with something else. It's easy to for non-technical people to pick up and start using without much difficulty and allows flexibility in customization, … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info | Chose Slack Incentivized Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Slack We selected Slack because HipChat was being deprecated, and we needed to migrate to something else. Slack was the closest product in comparison to what we had tested. There were pains in migrating, but after all, was completed, it was pretty close to the same functionality and … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Slack I like Slack better than the competitors I know of. HipChat had a superior search if I recall correctly. Otherwise, Slack is a cleaner and more fun version of the chat system. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Slack I have used it frequently but it slack is better than HipChat. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Slack HipChat is the first chat tool that I learned and still use to this day. I am most comfortable with its interface and the team I use it with is trained to communicate there consistently. Slack was introduced to me later as we expanded into working with other teams within our … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Slack I hated HipChat. It was clunky, not userfriendly, and just didn't work for us. Slack is the standard in this industry and we'd never go to a different option. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Slack Slack is definitely the marketplace leader for chat / digital communication. Overall Slack has done a very good job of making communication and collaboration easy and non-disruptive. The biggest feature that sets Slack apart from the other tools is the clean interface and … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Slack I think Slack kills it when compared to HipChat. Slack's mobile app, groups, provisioning, and integrations capabilities are what set them apart. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Slack Due to the notification systems of the other tools, we shifted to Slack. Sometimes HipChat was showing duplicate messages and sometimes the order was messed up. Similarly with Skype, if the other guy is online then the message was delivered but if not, they did not have a good … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Slack Slack is far and away much better. It's quick and reliable. Something simple like having more emojis has made it much better just from that standpoint not to mention the other functions to be able to have a web call or set up groups and/or various channels, etc... Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Slack Because of the notifications, we used to use another tool and that tool does not alert you when you have new messages. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Slack Overall I think it has the best collection of features in an easy to use interface that feels familiar to most people. I believe it is the only one that allows you to be a part of multiple teams and toggle between that with a simple click, which is great for our organization. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Slack Incentivized Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| HipChat (discontinued) | Slack | ||||||||||||||||||||||||||||
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| HipChat (discontinued) | Slack | |
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| Likelihood to Recommend | 6.8 | 9.4 |
| Likelihood to Renew | 9.8 | 10.0 |
| Usability | 7.2 | 9.2 |
| Availability | - | 10.0 |
| Performance | - | 10.0 |
| Support Rating | 7.1 | 10.0 |
| Implementation Rating | 8.4 | 10.0 |
| Configurability | - | 10.0 |
| Ease of integration | 7.6 | 7.0 |
| Product Scalability | 7.2 | - |
