HipChat (discontinued) vs. Slack

HipChat was discontinued by Atlassian because it wasn't as versatile as Slack and couldn't handle Video/Audio calls as well as Zoom. It lacked the screen sharing capabilities of Skype and ScreenHero (now owned by Slack). It wasn't great at any particular area and its competitors were obviously better in those areas. This lack of versatility negatively impacted it's adoption at GLG, and I'd imagine the rest of world as well. HipChat excels at instant messaging communication (which is the one thing they got right) and although you could make specific rooms to chat about certain topics, Slack was already doing this way better. Overall it's impossible to recommend this software today. If I recall it was very expensive compared to better and more feature rich competitors. If you're seeking a bare bones method of communication you may consider the free version of it, but outside of that scenario, you are almost certainly better off going with a different product.

Incentivized

Slack is really effective for smaller teams to use as an internal communication platform. I think that it's still suitable even for companies of up to 500-1000 employees, but for larger teams it's less appropriate (or would require more aggressive organization, e.g. keeping channels protected and on an invite-only basis). It's really helpful for small team-to-small team communication too (like in our case where we create external channels to support POCs/business partnerships). It's not great for direct collaboration (e.g. it's hard to iterate on a project spec or a document together, directly in Slack) but it's well suited for conversational coordination, like planning meetings or asking informational questions.

Incentivized

• HipChat is very stable and reliable. I have never had issues with not being able to connect or being able to communicate with others on HipChat.
• HipChat integrates quite well with other applications, such as Jira and Stash. This is a main selling point for my team. It provides a convenient feed of actions on a JIRA story or Stash pull request.
• HipCat does a good job of allowing 1-1 and group chats. It is simple to start a new conversation and it is easy to hold a group conversation and keep track of who is in the room.
• I like how HipChat has away/here/on mobile statuses. This makes it easy to see if a person is available to be contacted.

Incentivized

• Huddles Run smoothly without any interferences.
• Smooth individual calls quick and easy without any interruptions.
• seamless notifications across multiple devices
• The ability to easily tag a team member to urgently attend to a specific escalation.
• Slack being user friendly and able to integrate easily with other platforms and apps.
• How to easily open up different channels for different escalations and needs.
• a safe direct messaging option.

Incentivized

• Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
• Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
• Video and audio calls are pretty useless, they're slow and not always work.
• The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.

Incentivized

• Undoubtedly Slack’s search function is powerful but sometimes it is difficult to find specific messages or files in very active channels with high message volumes. This needs an improvement.
• I have experienced notification issues on my phone. I am not receiving notifications and have missed important updates as a result. I tried uninstalling and reinstalling the app, but the problem still persists.
• The Business Plus plan does not include support for data loss prevention or offline backup providers.

Incentivized

If they fix the bugs the last update gave that are causing hipchat to crash more often.

Incentivized

Slack sitll lacks in functionality. It's better than Skype for Business in many ways, but it is still another chat/message board app. It has limits in free version and paid versions. Also Windows app has errors that bother me, for example, I see number on one of my team's icons. It suggests that one of channels has unread messages; I check all channels - no unread messages, but that "1" still appears

Incentivized

i like how its easy to login , create rooms or start private conversations . The best feature i like describing usability is searching history of conversation in either a room or private conversation just by typing single word .Easy file uploading and downloading .Mention feature is very easy to use which shows all the names starting with given letter .

Incentivized

The product is fantastic, it keeps everyone connected and ensures detailed connection.

User interface of Slack software is very is very straightforward no need for training.

Availability of unlimited tutorials and demos.

Slack can be easily tailored to perform specific tasks.

Incentivized

Yes, the app works 24/7. I don't even recall having any period that we could not use since the implementation. Even the maintenance periods are barely noticeable and our work is not impacted by it when it happens.

Incentivized

Slack is a soft app, we don't have many issues with it. I recall one or two people complaining about something during our usage period, but I didn't have a bad experience. When the app is slow, usually the problem is with my computer or my internet. The app works just fine.

Incentivized

HipChat support was one of the best I've encountered. When we faced difficult tasks in terms of updates to infrastructure (where HipChat sits on top) or updates to the application itself, HipChat support was very responsive to our questions, concerns, and comments. HipChat also had some really good online documentation. We were able to find step-by-step guidelines and documentation when implementing new features or installing new updates/patches.

Incentivized

Whenever I've had to troubleshoot an issue with Slack (which, to be honest, has not happened very often), their online documentation has been easy to locate, easy to understand, and effective in resolving my issue. Slack's ever-growing popularity also means that there's a large community of practice out there that can be depended upon.

Incentivized

I don't have insights as I was not a part of the implementation. However, I love the end product

Incentivized

I was not part of the implementation team, but I recall being 100% happy and excited to learn and use a new tool. I'm still am to be honest.

Incentivized

I've used Slack and it's much better app in comparison with HipChat. Slack is much faster than HipChat. Slack has strong user community and lot of documentation around how to use it. Product functionality and performance is superb with Slack compared to HipChat. Slack has more emojis and icons which brings them closer to how people use their cell phones in text conversations.

Incentivized

I like Slack better than ClickUp, because I would spend 30-60 minutes a day updating my ClickUp tasks. The way ClickUp was used was very micromanaging. I billed by the hour, so I was willing to put in the time to alert the boss what tasks I was working on.

One of my jobs used Hive - I mostly just ran it in the background in case anyone messaged me. I did not use it often.

Incentivized

Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.

Incentivized

• HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.

Incentivized

• Slack has been incredibly helpful in connecting various tech apps and ecosystems, creating a more streamlined and responsive process.
• Slack has made it significantly easier to communicate with our team members across multiple time zones, creating a more engaging environment for our all-remote team.

Incentivized