Hippo CMMS vs. UpKeep Maintenance Management

I find that Hippo [CMMS] is really well suited for any scenario. Most CMMS are geared toward manufacturing or industrial use, Hippo [CMMS] works as well for a school or church as it would for a factory. The ease of use for the requestor makes it an ideal platform for any institution.

Incentivized

Very appropriate within our business since It is so easy to use and implement. The software gives the techs more accountability and ownership of jobs, along with the ability to create re-occurring work orders for inspections and checks. I now get accurate data to report against on a weekly basis, and get KPI's to set goals for our team.

Incentivized

• Tracks machine maintenance costs.
• Keeps preventative maintenance work orders on track.
• Keeps history of all past work orders for review in case a problem you've already dealt with comes up again.

Incentivized

• The app is very simple to use - Very user-friendly for the user, and very easy to set up.
• The ability to upload photos, take photos and then assign the work order ticket to a vendor is great.
• The ability to upload bids, quotes, and issues then create a PDF file that can be exported to vendors, employees, or third parties is great.

• Mobile App - They are improving as i type this
• Simplified Mobile app for requester only. Not everyone needs the full CMMS
• Notifications of comments on completed work orders - In case I don't see a comment

Incentivized

• Periodic maintenance needs are still a little tricky keeping in the system without flooding the user with too many work orders.
• It does not immediately update all the time. For example, closing out work orders and the number of total work orders stays the same until it’s rebooted.
• Search functions need improving.

Incentivized

We love how organized it has made our processes.

Incentivized

I think the platform is user-friendly but there have been some issues that colleagues have been complaining about. For example, the program tends to run slow from time to time. Reporting could be better. We could use more fields for categories under parts and assets.

Customer support for Hippo CMMS has always been extremely friendly and helpful. They are quick to respond to even the simplest need.

Incentivized

I cannot say enough great things about their customer service. From the start of the purchase, Upkeep was extremely helpful and informative. They have been ongoingly keeping us informed and available to answer any of our questions as they arise. They ongoing learning portal is also helpful when new features and changes happen with the interface.

Incentivized

Everything went as planned.

Incentivized

We used PMC before switching to Hippo [CMMS]. Hippo [CMMS] is much more user friendly and cost effective, and the paperless option was not even available through PMC at the time. The simplicity of entering PM's and work requests in Hippo [CMMS] is far superior to the previous system, and the customer support is much better.

Incentivized

We liked the Hippo CMMS for the mapping feature - you can do an overlay of the building plan and markup the locations - but the barcode feature was not there at the time we reviewed, so there was some automation lost there. UpKeep had the barcode - but lacked the mapping. We preferred the barcode feature. Also - the mobile app for UpKeep was much more mature, and they've since added the sensors (beta) which I don't believe Hippo has yet.

Incentivized

• Overall Hippo has had a positive impact. The annual cost is low, and the equipment has better OEE due to better maintenance due to better tracking.
• It is easy to justify labor based on planned work and completed work. It is easy to assess the workload.
• Maintaining equipment increases production. This is a good tool for keeping equipment in good working order.

Incentivized

• It's a bit too soon to speak of ROI, but being able to track issues over multiple service calls has proven to be useful, especially when it comes to holding workers accountable for their use of the machines.
• It's easy to use for those who use it.
• It's no harder to submit issues than it is to send an email. If you can send an email, you can submit an issue.

Incentivized