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IFS Assyst vs. Microsoft System Center Service Manager

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IFS Assyst

    Score10 out of 10
    N/AIFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management).N/A

    Microsoft System Center Service Manager

    Score8.6 out of 10
    N/AMicrosoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.N/A
    Pricing
    IFS AssystMicrosoft System Center Service Manager
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    IFS AssystMicrosoft System Center Service Manager
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    IFS AssystMicrosoft System Center Service Manager
    Incident and problem management
    Comparison of Incident and problem management features of IFS Assyst and Microsoft System Center Service Manager
    Feature
    IFS Assyst
    8.9
    1 Ratings
    Microsoft System Center Service Manager
    7.8
    7 Ratings
    Organize and prioritize service tickets10.01 Ratings8.04 Ratings
    Expert directory9.01 Ratings7.03 Ratings
    Service restoration9.01 Ratings7.04 Ratings
    Self-service tools9.01 Ratings8.75 Ratings
    Subscription-based notifications9.01 Ratings7.04 Ratings
    ITSM collaboration and documentation9.01 Ratings9.76 Ratings
    ITSM reports and dashboards7.01 Ratings7.16 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of IFS Assyst and Microsoft System Center Service Manager
    Feature
    IFS Assyst
    9.0
    1 Ratings
    Microsoft System Center Service Manager
    8.2
    7 Ratings
    Configuration mangement10.01 Ratings9.86 Ratings
    Asset management dashboard9.01 Ratings8.77 Ratings
    Policy and contract enforcement8.01 Ratings6.05 Ratings
    Change management
    Comparison of Change management features of IFS Assyst and Microsoft System Center Service Manager
    Feature
    IFS Assyst
    8.7
    1 Ratings
    Microsoft System Center Service Manager
    6.7
    6 Ratings
    Change requests repository10.01 Ratings6.16 Ratings
    Change calendar7.01 Ratings6.05 Ratings
    Service-level management9.01 Ratings8.05 Ratings
    User Ratings
    IFS AssystMicrosoft System Center Service Manager
    Likelihood to Recommend
    9.0
    (2 ratings)
    8.8
    (7 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    8.9
    (2 ratings)