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Infor CRM vs. Microsoft Dynamics 365

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Infor CRM

34 Reviews and Ratings

Microsoft Dynamics 365

954 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Infor CRM

    Score6 out of 10
    		N/AInfor CRM delivers tools for individuals, teams, and companies focused on increasing sales performance and the insights to optimize sales, marketing, and service strategy and execution. Infor CRM provides sales teams with rich customer information from interactions and transactions across the business and accommodates the modern flexible workforce with multiple access methods. Robust process automation capabilities enable efficiencies and the application of best practices across sales…N/A

    Microsoft Dynamics 365

    Score7.4 out of 10
    		N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    Pricing
    Infor CRMMicrosoft Dynamics 365
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Infor CRMMicrosoft Dynamics 365
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Infor CRMMicrosoft Dynamics 365
    Considered Both Products
    Infor
    Verified User
    Chose Infor CRM
    Because we are consultants, it's usually the clients which have made the decision to go with Infor CRM, but when they come to us for recommendations, Infor CRM is not typically what we would recommend unless there is a very specific fit to the client (i.e. they used to use ACT …
    Incentivized
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Infor CRMMicrosoft Dynamics 365
    Sales Force Automation
    Comparison of Sales Force Automation features of Infor CRM and Microsoft Dynamics 365
    Feature
    Infor CRM
    7.8
    9 Ratings
    Microsoft Dynamics 365
    6.9
    70 Ratings
    Customer data management / contact management8.48 Ratings8.069 Ratings
    Workflow management10.07 Ratings8.067 Ratings
    Territory management5.46 Ratings6.051 Ratings
    Opportunity management8.46 Ratings7.063 Ratings
    Integration with email client (e.g., Outlook or Gmail)5.48 Ratings7.066 Ratings
    Contract management5.74 Ratings7.052 Ratings
    Quote & order management7.34 Ratings6.048 Ratings
    Interaction tracking10.08 Ratings7.060 Ratings
    Channel / partner relationship management10.08 Ratings6.051 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Infor CRM and Microsoft Dynamics 365
    Feature
    Infor CRM
    8.3
    4 Ratings
    Microsoft Dynamics 365
    6.7
    55 Ratings
    Case management10.03 Ratings6.051 Ratings
    Call center management5.03 Ratings7.045 Ratings
    Help desk management10.03 Ratings7.049 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Infor CRM and Microsoft Dynamics 365
    Feature
    Infor CRM
    2.5
    8 Ratings
    Microsoft Dynamics 365
    7.5
    67 Ratings
    Lead management3.97 Ratings8.061 Ratings
    Email marketing1.06 Ratings7.062 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Infor CRM and Microsoft Dynamics 365
    Feature
    Infor CRM
    4.2
    7 Ratings
    Microsoft Dynamics 365
    8.3
    64 Ratings
    Task management7.17 Ratings8.059 Ratings
    Billing and invoicing management3.61 Ratings8.044 Ratings
    Reporting2.15 Ratings9.053 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Infor CRM and Microsoft Dynamics 365
    Feature
    Infor CRM
    4.2
    8 Ratings
    Microsoft Dynamics 365
    7.0
    65 Ratings
    Forecasting3.64 Ratings7.055 Ratings
    Pipeline visualization7.05 Ratings5.061 Ratings
    Customizable reports2.18 Ratings9.064 Ratings
    Customization
    Comparison of Customization features of Infor CRM and Microsoft Dynamics 365
    Feature
    Infor CRM
    8.6
    9 Ratings
    Microsoft Dynamics 365
    7.8
    67 Ratings
    Custom fields10.09 Ratings8.165 Ratings
    Custom objects7.07 Ratings8.060 Ratings
    Scripting environment7.24 Ratings7.048 Ratings
    API for custom integration10.06 Ratings8.052 Ratings
    Security
    Comparison of Security features of Infor CRM and Microsoft Dynamics 365
    Feature
    Infor CRM
    10.0
    8 Ratings
    Microsoft Dynamics 365
    6.5
    62 Ratings
    Single sign-on capability10.06 Ratings7.056 Ratings
    Role-based user permissions10.06 Ratings6.057 Ratings
    Social CRM
    Comparison of Social CRM features of Infor CRM and Microsoft Dynamics 365
    Feature
    Infor CRM
    3.5
    2 Ratings
    Microsoft Dynamics 365
    7.5
    37 Ratings
    Social data4.02 Ratings8.036 Ratings
    Social engagement3.02 Ratings7.037 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Infor CRM and Microsoft Dynamics 365
    Feature
    Infor CRM
    2.9
    4 Ratings
    Microsoft Dynamics 365
    6.5
    56 Ratings
    Marketing automation3.04 Ratings7.056 Ratings
    Compensation management2.71 Ratings6.029 Ratings
    Platform
    Comparison of Platform features of Infor CRM and Microsoft Dynamics 365
    Feature
    Infor CRM
    5.0
    4 Ratings
    Microsoft Dynamics 365
    7.0
    48 Ratings
    Mobile access5.04 Ratings7.048 Ratings
    User Ratings
    Infor CRMMicrosoft Dynamics 365
    Likelihood to Recommend
    9.0
    (17 ratings)
    6.3
    (90 ratings)
    Likelihood to Renew
    9.0
    (8 ratings)
    8.0
    (20 ratings)
    Usability
    7.8
    (4 ratings)
    6.3
    (20 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (1 ratings)
    8.0
    (11 ratings)
    Online Training
    -
    (0 ratings)
    7.5
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.2
    (4 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    3.8
    (3 ratings)
    Professional Services
    -
    (0 ratings)
    9.0
    (1 ratings)