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Infor CRM vs. Salesforce Sales Cloud

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Infor CRM

34 Reviews and Ratings

Salesforce Sales Cloud

3,281 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Infor CRM

    Score6 out of 10
    		N/AInfor CRM delivers tools for individuals, teams, and companies focused on increasing sales performance and the insights to optimize sales, marketing, and service strategy and execution. Infor CRM provides sales teams with rich customer information from interactions and transactions across the business and accommodates the modern flexible workforce with multiple access methods. Robust process automation capabilities enable efficiencies and the application of best practices across sales…N/A

    Salesforce Sales Cloud

    Score8.7 out of 10
    		N/ASalesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…

    $25

    per month

    Pricing
    Infor CRMSalesforce Sales Cloud
    Editions & Modules
    No answers on this topic
    Starter
    $25.00
    per month per user
    Professional
    $80.00
    per month per user
    Enterprise
    $165.00
    per month per user
    Unlimited
    $330.00
    per month per user
    Agentforce 1 Sales
    $550
    per month per user
    Offerings
    Pricing Offerings
    Infor CRMSalesforce Sales Cloud
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Infor CRMSalesforce Sales Cloud
    Considered Both Products
    Infor
    Penny Bell
    Senior Account Manager in Sales at Bedford Cost Segregation (Commercial Real Estate, 11-50 employees)
    Chose Infor CRM
    We selected INFOR CRM over Salesforce simply because it was affordable and didn't have so many 'bells & whistles' that Salesforce has that we were not using. We didn't realize that the compatibility with upgrades were going to be such an issue.
    Incentivized
    Steven Marchesi
    Regional Sales Leader, Managed Services Solutions at Carousel Industries (Information Technology and Services, 11-50 employees)
    Chose Infor CRM
    SaesLogix lacks some of the built in dashboard and report development simplicity that could improve it. The user interface in SalesLogix is more stark and less user friendly. In my experience, SaleLogix is much slower on click to click basis than Salesforce.com.
    Incentivized
    Kenneth Streetman
    Business System Integration Analyst in Marketing at Coverall Health-Based Cleaning System (Facilities Services, 201-500 employees)
    Chose Infor CRM
    Infor CRM performs very well against all three of the CRMs I have used and worked with in the past. As customizable as you need, or out of the box features that can be used immediately, Infor CRM is a good choice; especially for businesses with sales teams that aren't well …
    Incentivized
    John Scales
    Director of Telesales/Customer Service in Sales at West Chester Protective Gear (Consumer Goods, 51-200 employees)
    Chose Infor CRM
    As the admin, the ability to make simple changes with Infor is much more diffcult and mistakes are easily made. The back help support and training materials for Infor is severly lacking vs any other CRM product i have used in the past. I will say the support piece does seem to …
    Incentivized
    Salesforce
    Verified User
    Chose Salesforce Sales Cloud
    Salesforce is MUCH better than what we were previously using. For one, Saleslogix isn't a SaaS product - you're completely tied to what PC your user creds are installed on. Second, searching for records is nearly impossible in Saleslogix - you have to exactly type something how …
    Verified User
    Chose Salesforce Sales Cloud
    I used Dynamics about 9 years ago so this may not be the most current evaluation, but the extensibility and flexibility of Salesforce is much beyond what Dynamics had previously displayed. More recently, however, I have been exposed to SalesLogix, and the rapid development …
    Verified User
    Chose Salesforce Sales Cloud
    I think SugarCRM and MSDynamics were on the shortlist. There were some sponsors within the company for those systems. But, Salesforce won the race hands down. Others were nowhere near to what Salesforce had at that time.
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Infor CRMSalesforce Sales Cloud
    Sales Force Automation
    Comparison of Sales Force Automation features of Infor CRM and Salesforce Sales Cloud
    Feature
    Infor CRM
    7.8
    9 Ratings
    Salesforce Sales Cloud
    8.4
    261 Ratings
    Customer data management / contact management8.48 Ratings9.3261 Ratings
    Workflow management10.07 Ratings8.3252 Ratings
    Territory management5.46 Ratings7.7204 Ratings
    Opportunity management8.46 Ratings8.7253 Ratings
    Integration with email client (e.g., Outlook or Gmail)5.48 Ratings8.7238 Ratings
    Contract management5.74 Ratings7.9209 Ratings
    Quote & order management7.34 Ratings7.7192 Ratings
    Interaction tracking10.08 Ratings8.8223 Ratings
    Channel / partner relationship management10.08 Ratings8.1184 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Infor CRM and Salesforce Sales Cloud
    Feature
    Infor CRM
    8.3
    4 Ratings
    Salesforce Sales Cloud
    7.9
    99 Ratings
    Case management10.03 Ratings8.397 Ratings
    Call center management5.03 Ratings7.878 Ratings
    Help desk management10.03 Ratings7.482 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Infor CRM and Salesforce Sales Cloud
    Feature
    Infor CRM
    2.5
    8 Ratings
    Salesforce Sales Cloud
    8.4
    239 Ratings
    Lead management3.97 Ratings8.5234 Ratings
    Email marketing1.06 Ratings8.2201 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Infor CRM and Salesforce Sales Cloud
    Feature
    Infor CRM
    4.2
    7 Ratings
    Salesforce Sales Cloud
    8.4
    242 Ratings
    Task management7.17 Ratings8.9231 Ratings
    Billing and invoicing management3.61 Ratings7.774 Ratings
    Reporting2.15 Ratings8.6195 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Infor CRM and Salesforce Sales Cloud
    Feature
    Infor CRM
    4.2
    8 Ratings
    Salesforce Sales Cloud
    8.3
    255 Ratings
    Forecasting3.64 Ratings8.1223 Ratings
    Pipeline visualization7.05 Ratings8.1242 Ratings
    Customizable reports2.18 Ratings8.8252 Ratings
    Customization
    Comparison of Customization features of Infor CRM and Salesforce Sales Cloud
    Feature
    Infor CRM
    8.6
    9 Ratings
    Salesforce Sales Cloud
    8.7
    246 Ratings
    Custom fields10.09 Ratings9.0244 Ratings
    Custom objects7.07 Ratings9.0233 Ratings
    Scripting environment7.24 Ratings8.2173 Ratings
    API for custom integration10.06 Ratings8.6203 Ratings
    Security
    Comparison of Security features of Infor CRM and Salesforce Sales Cloud
    Feature
    Infor CRM
    10.0
    8 Ratings
    Salesforce Sales Cloud
    8.9
    247 Ratings
    Single sign-on capability10.06 Ratings8.9215 Ratings
    Role-based user permissions10.06 Ratings8.8219 Ratings
    Social CRM
    Comparison of Social CRM features of Infor CRM and Salesforce Sales Cloud
    Feature
    Infor CRM
    3.5
    2 Ratings
    Salesforce Sales Cloud
    8.8
    156 Ratings
    Social data4.02 Ratings8.9154 Ratings
    Social engagement3.02 Ratings8.7152 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Infor CRM and Salesforce Sales Cloud
    Feature
    Infor CRM
    2.9
    4 Ratings
    Salesforce Sales Cloud
    8.2
    212 Ratings
    Marketing automation3.04 Ratings8.4208 Ratings
    Compensation management2.71 Ratings8.0142 Ratings
    Platform
    Comparison of Platform features of Infor CRM and Salesforce Sales Cloud
    Feature
    Infor CRM
    5.0
    4 Ratings
    Salesforce Sales Cloud
    7.9
    227 Ratings
    Mobile access5.04 Ratings7.9227 Ratings
    User Ratings
    Infor CRMSalesforce Sales Cloud
    Likelihood to Recommend
    9.0
    (17 ratings)
    8.7
    (392 ratings)
    Likelihood to Renew
    9.0
    (8 ratings)
    10.0
    (58 ratings)
    Usability
    7.8
    (4 ratings)
    9.4
    (121 ratings)
    Availability
    9.0
    (1 ratings)
    9.8
    (27 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (18 ratings)
    Support Rating
    8.0
    (1 ratings)
    9.0
    (92 ratings)
    In-Person Training
    -
    (0 ratings)
    7.9
    (11 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (15 ratings)
    Implementation Rating
    -
    (0 ratings)
    2.4
    (18 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.8
    (9 ratings)
    Data Sharing and Collaboration
    -
    (0 ratings)
    8.2
    (5 ratings)
    Data Sources
    -
    (0 ratings)
    8.2
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    8.7
    (52 ratings)
    Professional Services
    -
    (0 ratings)
    9.3
    (8 ratings)