Infor CRM vs. Sugar Sell (SugarCRM)

Infor CRM

34 Reviews and Ratings

Sugar Sell (SugarCRM)

245 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Infor CRM	Score6 out of 10	N/A	Infor CRM delivers tools for individuals, teams, and companies focused on increasing sales performance and the insights to optimize sales, marketing, and service strategy and execution. Infor CRM provides sales teams with rich customer information from interactions and transactions across the business and accommodates the modern flexible workforce with multiple access methods. Robust process automation capabilities enable efficiencies and the application of best practices across sales…	N/A
Sugar Sell (SugarCRM)	Score5.2 out of 10	N/A	Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.	$19 per month per user (3 users minimum, billed annually)

Pricing

Infor CRM

Sugar Sell (SugarCRM)

No answers on this topic

Essentials: $19
per month (billed annually) per user (3 user minimum, 9 user maximum)
Standard: $59
per month (billed annually) per user (10 User Minimum)
Advanced: $85
per month (billed annually) per user (10 user minimum)
Premier: $135
per month (billed annually) per user (10 user minimum)

Pricing Offerings
Infor CRM	Sugar Sell (SugarCRM)
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	Infor CRM	Sugar Sell (SugarCRM)
Considered Both Products	Infor Verified User Chose Infor CRM Because we are consultants, it's usually the clients which have made the decision to go with Infor CRM, but when they come to us for recommendations, Infor CRM is not typically what we would recommend unless there is a very specific fit to the client (i.e. they used to use ACT … Incentivized Helpful? LeVar Berry Chairman & CEO in Corporate at eDriven Studios (Online Media, 1-10 employees) Chose Infor CRM Infor CRM is a great product. It is among the best of the best. MS Dynamics may be better for most as it too has made a lot of great improvements. However, Infor CRM's UI seems to be the easiest to use. It allows our users to get in and get out quickly. Incentivized Helpful?	SugarCRM No answer on this topic
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Infor CRM

Sugar Sell (SugarCRM)

Comparison of Sales Force Automation features of Infor CRM and Sugar Sell (SugarCRM)
Feature	Infor CRM 7.8 9 Ratings	Sugar Sell (SugarCRM) 4.8 33 Ratings
Customer data management / contact management	8.48 Ratings	5.032 Ratings
Workflow management	10.07 Ratings	6.028 Ratings
Territory management	5.46 Ratings	6.026 Ratings
Opportunity management	8.46 Ratings	7.026 Ratings
Integration with email client (e.g., Outlook or Gmail)	5.48 Ratings	7.029 Ratings
Contract management	5.74 Ratings	3.026 Ratings
Quote & order management	7.34 Ratings	4.024 Ratings
Interaction tracking	10.08 Ratings	3.030 Ratings
Channel / partner relationship management	10.08 Ratings	2.025 Ratings

Comparison of Customer Service & Support features of Infor CRM and Sugar Sell (SugarCRM)
Feature	Infor CRM 8.3 4 Ratings	Sugar Sell (SugarCRM) 2.3 24 Ratings
Case management	10.03 Ratings	3.024 Ratings
Call center management	5.03 Ratings	2.019 Ratings
Help desk management	10.03 Ratings	2.017 Ratings

Comparison of Marketing Automation features of Infor CRM and Sugar Sell (SugarCRM)
Feature	Infor CRM 2.5 8 Ratings	Sugar Sell (SugarCRM) 5.5 25 Ratings
Lead management	3.97 Ratings	6.022 Ratings
Email marketing	1.06 Ratings	5.023 Ratings

Comparison of CRM Project Management features of Infor CRM and Sugar Sell (SugarCRM)
Feature	Infor CRM 4.2 7 Ratings	Sugar Sell (SugarCRM) 3.0 28 Ratings
Task management	7.17 Ratings	4.026 Ratings
Billing and invoicing management	3.61 Ratings	3.018 Ratings
Reporting	2.15 Ratings	2.024 Ratings

Comparison of CRM Reporting & Analytics features of Infor CRM and Sugar Sell (SugarCRM)
Feature	Infor CRM 4.2 8 Ratings	Sugar Sell (SugarCRM) 3.3 28 Ratings
Forecasting	3.64 Ratings	3.024 Ratings
Pipeline visualization	7.05 Ratings	2.025 Ratings
Customizable reports	2.18 Ratings	5.027 Ratings

Comparison of Customization features of Infor CRM and Sugar Sell (SugarCRM)
Feature	Infor CRM 8.6 9 Ratings	Sugar Sell (SugarCRM) 5.5 29 Ratings
Custom fields	10.09 Ratings	6.029 Ratings
Custom objects	7.07 Ratings	5.026 Ratings
Scripting environment	7.24 Ratings	6.019 Ratings
API for custom integration	10.06 Ratings	5.025 Ratings

Comparison of Security features of Infor CRM and Sugar Sell (SugarCRM)
Feature	Infor CRM 10.0 8 Ratings	Sugar Sell (SugarCRM) 5.5 27 Ratings
Single sign-on capability	10.06 Ratings	5.021 Ratings
Role-based user permissions	10.06 Ratings	6.026 Ratings

Comparison of Social CRM features of Infor CRM and Sugar Sell (SugarCRM)
Feature	Infor CRM 3.5 2 Ratings	Sugar Sell (SugarCRM) 3.0 19 Ratings
Social data	4.02 Ratings	3.019 Ratings
Social engagement	3.02 Ratings	3.016 Ratings

Comparison of Integrations with 3rd-party Software features of Infor CRM and Sugar Sell (SugarCRM)
Feature	Infor CRM 2.9 4 Ratings	Sugar Sell (SugarCRM) 4.5 19 Ratings
Marketing automation	3.04 Ratings	5.019 Ratings
Compensation management	2.71 Ratings	4.013 Ratings

Comparison of Platform features of Infor CRM and Sugar Sell (SugarCRM)
Feature	Infor CRM 5.0 4 Ratings	Sugar Sell (SugarCRM) 4.0 20 Ratings
Mobile access	5.04 Ratings	4.020 Ratings

User Ratings
	Infor CRM	Sugar Sell (SugarCRM)
Likelihood to Recommend	9.0 (17 ratings)	2.0 (59 ratings)
Likelihood to Renew	9.0 (8 ratings)	8.2 (26 ratings)
Usability	7.8 (4 ratings)	3.0 (10 ratings)
Availability	9.0 (1 ratings)	10.0 (1 ratings)
Performance	- (0 ratings)	10.0 (1 ratings)
Support Rating	8.0 (1 ratings)	9.1 (12 ratings)
In-Person Training	- (0 ratings)	9.0 (1 ratings)
Online Training	- (0 ratings)	8.0 (1 ratings)
Implementation Rating	- (0 ratings)	9.0 (3 ratings)
Configurability	- (0 ratings)	10.0 (1 ratings)
Ease of integration	- (0 ratings)	10.0 (2 ratings)
Product Scalability	- (0 ratings)	9.0 (1 ratings)
Vendor post-sale	- (0 ratings)	9.0 (1 ratings)
Vendor pre-sale	- (0 ratings)	9.0 (1 ratings)