| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ISL Light | Score9.6 out of 10 | Small Businesses (1-50 employees) | ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS. | $418 per year (1 concurrent user) |
 Zoho Assist | Score8.4 out of 10 | N/A | Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT. | $12 per technician/per month |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | ISL Online's pricing model considers the number of licenses purchased, which determines the maximum number of concurrent users within the organization. A concurrent user is defined as anyone running one or more sessions simultaneously from any device. There are no restrictions on the number of ISL Light users within a company or the remote devices managed. For example, with three licenses, an unlimited number of people in a company can use ISL Light and can access an unlimited number of remote devices, but only three users can use it concurrently. When one of these three users ends their session, a fourth user can begin their session, and so on. | — | ||||||||||||||
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| ISL Light | Zoho Assist | |
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| Considered Both Products | | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| ISL Light | Zoho Assist | |
|---|---|---|
| Likelihood to Recommend | 8.6 | 6.7 |
| Likelihood to Renew | 9.1 | - |
| Usability | 8.2 | 8.7 |
| Availability | 9.1 | - |
| Performance | 9.1 | - |
| Support Rating | 9.1 | 9.3 |
| Implementation Rating | 9.1 | - |
| Product Scalability | 9.1 | - |