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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Heap | Score7.9 out of 10 | Small Businesses (1-50 employees) | Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to track trends over time. | $0 per month |
Kissmetrics | Score9.6 out of 10 | Mid-Size Companies (51-1,000 employees) | Kissmetrics is a customer engagement automation platform. This solution includes behavioral analytics, segmentation, and email campaign automation. | $150 per month |
| Heap | Kissmetrics | |||||||||||||||
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| Entry-level Setup Fee | Optional | $1,500 per installation | ||||||||||||||
| Additional Details | Heap pricing is based on session volume. A session is a period of activity from a single user on your app or website. It can include many pageviews or events. | What are Monthly Tracked People? Monthly Tracked People are unique visitors that engage in an Event on your website or with your product, that gets tracked by you in Kissmetrics. Monthly Tracked People can be anonymous or identified. | ||||||||||||||
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| Heap | Kissmetrics | |
|---|---|---|
| Considered Both Products | No answer on this topic | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Heap | Kissmetrics | |
|---|---|---|
| Likelihood to Recommend | 8.1 | 8.9 |
| Likelihood to Renew | 9.3 | 7.4 |
| Usability | 8.9 | 7.1 |
| Availability | 9.1 | 8.3 |
| Performance | 8.4 | 8.5 |
| Support Rating | 9.0 | 9.0 |
| In-Person Training | - | 9.1 |
| Online Training | - | 8.6 |
| Implementation Rating | 9.0 | 7.3 |
| Configurability | 9.1 | - |
| Ease of integration | 9.1 | - |
| Product Scalability | 7.3 | - |
| Vendor post-sale | 8.2 | - |
| Vendor pre-sale | 8.2 | - |