TrustRadius: an HG Insights company

Kustomer vs. SolarWinds Web Help Desk (WHD)

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Kustomer

    Score8.7 out of 10
    N/AKustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.

    $89

    per month per user

    SolarWinds Web Help Desk (WHD)

    Score8 out of 10
    N/ASolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities.

    $533

    per year per user

    Pricing
    KustomerSolarWinds Web Help Desk (WHD)
    Editions & Modules
    Enterprise
    $89
    per month, per user
    Ultimate
    $139
    per month, per user
    No answers on this topic
    Offerings
    Pricing Offerings
    KustomerSolarWinds Web Help Desk (WHD)
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAll plans require an annual subscription and 8 users minimum.SolarWinds also offers Perpetual licensing starting at $1129 per technician.
    More Pricing Information
    Community Pulse
    KustomerSolarWinds Web Help Desk (WHD)
    Considered Both Products
    Kustomer, LLC
    Chose Kustomer
    Kustomer simply does more than any other platform I've been able to work with. Sure some others will give you a handful of neat tricks built in for managing a channel or two but those rarely offer any external integrative capacity or limit what you can do in connections. …
    Incentivized
    SolarWinds
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    KustomerSolarWinds Web Help Desk (WHD)
    Incident and problem management
    Comparison of Incident and problem management features of Kustomer and SolarWinds Web Help Desk (WHD)
    Feature
    Kustomer
    8.1
    18 Ratings
    SolarWinds Web Help Desk (WHD)
    9.8
    19 Ratings
    Organize and prioritize service tickets8.017 Ratings9.819 Ratings
    Expert directory8.314 Ratings10.013 Ratings
    Subscription-based notifications8.513 Ratings9.817 Ratings
    ITSM collaboration and documentation8.013 Ratings9.014 Ratings
    Ticket creation and submission8.018 Ratings9.99 Ratings
    Ticket response8.018 Ratings9.99 Ratings
    Self Help Community
    Comparison of Self Help Community features of Kustomer and SolarWinds Web Help Desk (WHD)
    Feature
    Kustomer
    8.5
    14 Ratings
    SolarWinds Web Help Desk (WHD)
    9.4
    8 Ratings
    External knowledge base8.014 Ratings9.46 Ratings
    Internal knowledge base9.014 Ratings9.48 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Kustomer and SolarWinds Web Help Desk (WHD)
    Feature
    Kustomer
    8.0
    18 Ratings
    SolarWinds Web Help Desk (WHD)
    9.4
    9 Ratings
    Customer portal8.611 Ratings9.78 Ratings
    IVR8.310 Ratings00 Ratings
    Social integration7.314 Ratings10.04 Ratings
    Email support10.018 Ratings9.99 Ratings
    Help Desk CRM integration6.013 Ratings8.04 Ratings
    User Ratings
    KustomerSolarWinds Web Help Desk (WHD)
    Likelihood to Recommend
    9.0
    (39 ratings)
    8.5
    (19 ratings)
    Likelihood to Renew
    7.9
    (2 ratings)
    10.0
    (4 ratings)
    Usability
    10.0
    (5 ratings)
    10.0
    (3 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    6.4
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.4
    (7 ratings)
    10.0
    (5 ratings)
    In-Person Training
    7.6
    (2 ratings)
    -
    (0 ratings)
    Online Training
    8.3
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.9
    (2 ratings)
    10.0
    (2 ratings)
    Configurability
    7.9
    (2 ratings)
    10.0
    (1 ratings)
    Ease of integration
    7.2
    (2 ratings)
    9.0
    (1 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.7
    (2 ratings)
    9.0
    (1 ratings)
    Vendor pre-sale
    9.1
    (2 ratings)
    8.0
    (1 ratings)