Livefyre (discontinued) vs. ReviewTrackers

I was strictly the implementor of Livefyre (for my company only). That task alone was at least 3 weeks worth of work. From a user standpoint, Livefyre is a good product which is why this review is strictly about how difficult it was to implement. Therefore, if a colleague was to ask me if I recommend Livefyre, it's not a straight answer. Questions like, 'how fast do you need it?', 'how centralized is your user database?', 'do you want social login?', all come into question and were details that made my job not easy (hence, my review of 5/10 for suggesting it to others). Once implemented, Livefyre is a great product (notice my overall review is higher), but based on my experience with implementation, it certainly requires a senior developer's dedicated time and patience to set up exactly as desired. For smaller companies with small/simple user bases and websites, the process may be more straightforward, but from my experience, it wasn't out-of-the-box at all.

If you're on a tight budget, Review Trackers is a great choice. There are a lot of expensive solutions out there, but Review Trackers is very affordable, even for small businesses. Make sure that Review Trackers will pull reviews from sources specific to your industry. I'm in the automotive industry, so Review Trackers will pull reviews from Cars.com, Edmunds, and other auto specific review sites.

Incentivized

• It's pretty flexible. There were only a few things we found that were too specific to our environment and could not be easily done.
• The out-of-the-box GUI design was decent. It was also configurable with limited custom CSS, anticipating the need for each company to customize the look and feel to suit their own needs.
• Basic interface is good, providing the necessary data points like total comment count. Visual effects are good too, with fade-in effects for new comments.
• They also provide back-end APIs to gather information about the "hottest" threads. We used this to construct our own "Hot Topics" section that could link users to the related article so they could comment themselves.
• Good support, even after implementation. They were always available by phone and even through realtime IM chats direct to their developers, skipping awkward non-technical middlemen.

• Ease of tracking - everything about a review is on a dashboard.
• Easy to respond - at the click of a link, we can respond immediately.
• Ease of Reporting - reviews are able to be filtered and reported.
• Reliability - we are able to see reviews come in at a timely manner.
• Informative - we can see where the reviews come from even when the same review is pasted on several directories.

Incentivized

• Obviously we all want it all free! So make it all free and woohoo!
• A complaint about the price point leaps is that they are pretty steep, goes from free to pricey real fast.
• The comment management tools although easy and fast are a bit limited.

• Implementation was a bit of a pain. I personally had to do a good bit of work to ensure that all web properties were being tracked for each entity.
• Sentiment analysis is still in beta.
• Menu navigation doesn't always make sense.

Incentivized

We are planning to continue using Livefyre comments on several of our blog properties due to its simplicity, transparency and speed of operation. We are actively researching it's more advanced features for some other platforms that need higher end results. Keep up the good work Livefyre.

No complaints. For a great price, we get exactly what we need out of it. Templates for review requests, as well as the ability to monitor the requests coming in and what our patients are saying about our services. It also gives the patients easy access to a direct link to review sites.

Incentivized

It's really easy to implement that app but should improve some analytics.

Incentivized

It was super easy to access the dashboard and view everything that was going on. I also love the review request template ... it's great at the end of the week starting to see reviews come in.

Incentivized

From purchasing to implementation, the customer service/support was really perfect!

Incentivized

They are always there when I need them, and there has never been an issue with the support team. They are prompt with their responses and always very polite and eager to help me out. I also frequently have them asking me if there is anything additional they can do, which I greatly appreciate

Incentivized

LOVE REVIEW TRACKERS.

Incentivized

I used Disqus about 5-6 years ago, but I've wanted to try the Livefyre app, and it was really quite a good experience for me.

Incentivized

New Brand was a LOT more expensive and really didn't provide much more than what Review Trackers does. They did, however, have a "heatmap" that highlighted popular words used in reviews. That was helpful to see a snapshot of what types of things people are reviewing on our restaurants. They lost their contract with Yelp towards the end, but didn't offer us any sort of discount for no longer pulling Yelp reviews for us. That was the last straw. We get a ton of Yelp reviews, so having to find those ourselves while still paying top dollar for the platform was ridiculous

Incentivized

• The heavy work is already done given that we take the time to implement.
• Very useful insights and AI powered delivery.

Incentivized

• ReviewTrackers has met each expectation we have set with ease. We've been able to maintain a more visible presence in the public review space, showing our past and potential guests we are engaged and take their feedback seriously.
• We are able to set goals for our properties to try and receive a higher score year over year for specific platforms and this wouldn't be possible without ReviewTrackers ability to have the entirety of each property's historical data.

Incentivized