Medallia vs. Pointel Survey360
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Medallia | Score8 out of 10 | N/A | Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time. | N/A |
 Pointel Survey360 | N/A | N/A | Pointel Survey360 enables users to create and conduct surveys to obtain customer feedback and capture customer experience data. This supports the acquisition of truthful, in-depth information on customer expectations and contact center operations that can be analyzed quickly and leveraged to gain and retain customers. Captures customer data along with feedback. It captures customer response via speech or DTMF and passes data to SFDC/Oracle Service Cloud. Creates,… | N/A |
| Medallia | Pointel Survey360 | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Medallia | Pointel Survey360 | |
|---|---|---|
| Likelihood to Recommend | 9.2 | - |
| Usability | 9.0 | - |
| Support Rating | 7.0 | - |