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Medallia vs. Satmetrix (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Medallia

    Score8 out of 10
    N/AMedallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.N/A

    Satmetrix (discontinued)

    Score8 out of 10
    N/ASatmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.N/A
    Pricing
    MedalliaSatmetrix (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    MedalliaSatmetrix (discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    MedalliaSatmetrix (discontinued)
    Considered Both Products
    Medallia
    No answer on this topic
    Discontinued Products
    Chose Satmetrix (discontinued)
    Medallia - Satmetrix does not compare. Where Satmetrix succeeded in elevating our multiple regional disjointed VOC into a single globally consistent program, Medallia further elevated it by facilitating a cultural change. Medallia's expertise and its platform's simplicity …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    MedalliaSatmetrix (discontinued)
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Medallia and Satmetrix (discontinued)
    Feature
    Medallia
    -
    Ratings
    Satmetrix (discontinued)
    8.0
    2 Ratings
    Survey templates00 Ratings8.02 Ratings
    Themes00 Ratings8.02 Ratings
    Custom logo/branding00 Ratings8.02 Ratings
    Survey Content
    Comparison of Survey Content features of Medallia and Satmetrix (discontinued)
    Feature
    Medallia
    -
    Ratings
    Satmetrix (discontinued)
    8.0
    2 Ratings
    Changes to live survey00 Ratings8.02 Ratings
    Question design help00 Ratings8.02 Ratings
    Multiple question types00 Ratings8.02 Ratings
    Survey Logic
    Comparison of Survey Logic features of Medallia and Satmetrix (discontinued)
    Feature
    Medallia
    -
    Ratings
    Satmetrix (discontinued)
    8.0
    2 Ratings
    Survey logic flexibility00 Ratings8.02 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Medallia and Satmetrix (discontinued)
    Feature
    Medallia
    -
    Ratings
    Satmetrix (discontinued)
    8.0
    2 Ratings
    Response tracking00 Ratings8.02 Ratings
    Data export00 Ratings8.02 Ratings
    Standard reports00 Ratings8.02 Ratings
    Custom reports00 Ratings8.02 Ratings
    Analytics00 Ratings8.02 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Medallia and Satmetrix (discontinued)
    Feature
    Medallia
    -
    Ratings
    Satmetrix (discontinued)
    8.0
    2 Ratings
    Access controls00 Ratings8.02 Ratings
    Compliance00 Ratings8.02 Ratings
    User Ratings
    MedalliaSatmetrix (discontinued)
    Likelihood to Recommend
    9.2
    (21 ratings)
    4.0
    (7 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    5.1
    (5 ratings)
    Usability
    9.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    7.0
    (2 ratings)
    -
    (0 ratings)