| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 MiCloud Connect | Score7.8 out of 10 | N/A | MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software. | $20.99 per user/per month |
 NiCE CXone Mpower | Score8.9 out of 10 | N/A | NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics. | $71 per month per user |
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| Considered Both Products | | No answer on this topic |
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| Would buy again | ||
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| Happy with the feature set | ||
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| Lived up to sales and marketing promises | ||
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| Implementation went as expected | ||
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| MiCloud Connect | NiCE CXone Mpower | |
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| Likelihood to Recommend | 8.3 | 9.7 |
| Likelihood to Renew | 8.6 | 10.0 |
| Usability | 8.0 | 9.3 |
| Availability | 10.0 | 8.5 |
| Performance | 5.1 | 7.9 |
| Support Rating | 3.5 | 9.1 |
| In-Person Training | 6.0 | 8.7 |
| Online Training | 2.0 | 8.4 |
| Implementation Rating | 9.6 | 8.1 |
| Configurability | 6.4 | 8.5 |
| Ease of integration | 9.1 | 7.3 |
| Product Scalability | 7.6 | 7.6 |
| Vendor post-sale | 9.1 | 7.9 |
| Vendor pre-sale | 9.1 | 7.9 |