Microsoft Dynamics 365 vs. Salesforce Sales Cloud

Microsoft Dynamics 365

954 Reviews and Ratings

Salesforce Sales Cloud

3,281 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Microsoft Dynamics 365	Score7.4 out of 10	N/A	Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.	$44 per month
Salesforce Sales Cloud	Score8.7 out of 10	N/A	Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…	$25 per month

Pricing

Microsoft Dynamics 365

Salesforce Sales Cloud

No answers on this topic

Starter: $25.00
per month per user
Professional: $80.00
per month per user
Enterprise: $165.00
per month per user
Unlimited: $330.00
per month per user
Agentforce 1 Sales: $550
per month per user

Pricing Offerings
Microsoft Dynamics 365	Salesforce Sales Cloud
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

No setup fee

Optional

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Community Pulse
Key User Insights
	Microsoft Dynamics 365	Salesforce Sales Cloud
Considered Both Products	Microsoft Verified User Chose Microsoft Dynamics 365 Dynamics is the middle ground between the Salesforce ecosystem and the SAP ecosystem: it's versatile enough to rival Salesforce, but its third-party integrations are significantly weaker. At the same time, it has enough capabilities to compete with SAP, even though the German … Incentivized Helpful? Steve Morton Senior Lead Generation Specialist in Sales at Dupré Logistics, LLC (Transportation/Trucking/Railroad, 1001-5000 employees) Chose Microsoft Dynamics 365 We have used Salesforce and a homegrown CRM in the past. Neither gave us as seamless an implementation as Microsoft Dynamics 365 has done. We prefer Microsoft Dynamics 365 features that seems better fit for our enterprise growth than does Salesforce. We've also found that our … Incentivized Helpful? Verified User Chose Microsoft Dynamics 365 We selected Microsoft Dynamics 365 over Salesforce because of the integrations with the other Microsoft products we are using. Incentivized Helpful? Steve Cochrane CIO in Information Technology at Kyocera SGS Precision Tools (Mechanical Or Industrial Engineering, 201-500 employees) Chose Microsoft Dynamics 365 Microsoft Dynamics 365 is easier to implement and with Office integration a better solution for our divisions. Incentivized Helpful? Verified User Chose Microsoft Dynamics 365 Overall the usability and multi-functionality of Microsoft Dynamics 365 is really what stood out to our leadership team and board. We were able to eliminate the need for multiple platforms and integrate a lot of our processes into one single platform. The idea is we can … Incentivized Helpful? Sasikumar Ravikumar Senior Software Engineer in Information Technology at Bosch global software technologies (Information Technology & Services, 10,001+ employees) Chose Microsoft Dynamics 365 Good customer support and business agility Incentivized Helpful? Ron Ballard Consultant and author in Professional Services at The Data Studio (Computer Software, 1-10 employees) Chose Microsoft Dynamics 365 I have also used some bespoke systems, which were much better than any of these. Microsoft Dynamics 365 was selected by senior management, against advice from technical experts. The products I could find in the list were also expensive and inefficient; Microsoft Dynamics … Incentivized Helpful? Rainer Byer Data Analyst in Sales at Lemontech (Information Technology & Services, 51-200 employees) Chose Microsoft Dynamics 365 Out of all the software and CRMs evaluated, Microsoft Dynamics 365 was the best suited for the company and team's needs. Incentivized Helpful? Verified User Chose Microsoft Dynamics 365 Microsoft has much better tools and customer support. Everything I need to see is organized in a database and it's easy to get an overview of from the dashboard. Salesforce is just more clunky and I don't really like the way they organize their data. Also, it is not as … Incentivized Helpful? Sara Rogers Senior Marketing Operations Manager in Marketing at Tyler Technologies (Computer Software, 5001-10,000 employees) Chose Microsoft Dynamics 365 We liked the fact that Dynamics CRM had out of box integrations with O365 applications like Outlook, Power BI, etc. They also are a little more flexible when it came to the implementation. They offered sales and service in a fully cloud based edition while other options in the … Incentivized Helpful? Kenyata Garner Co-founder at Blue Owl Childrens Books LLC (Consumer Services, 1-10 employees) Chose Microsoft Dynamics 365 I think that Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) has made its spot amongst the business world and again, provides your needs based upon what it is your looking for in a cloud-based ERP. We are currently still using the software and so far I can say that it … Incentivized Helpful? Verified User Chose Microsoft Dynamics 365 We had other applications from Microsoft like ERP applications and we already used Outlook for a mail client. Today, given the choice and having a big amount of money to invest, they would probably choose Salesforce for CRM, having a better mobile app and better reporting for … Incentivized Helpful? Verified User Chose Microsoft Dynamics 365 Salesforce does not have the amount of customization and API integration as Dynamics does. To get the same functionality as Dynamics, Salesforce can become more expensive. Incentivized Helpful? Verified User Chose Microsoft Dynamics 365 Ultimately, D365 CE is more cost-effective for licensing and for data connections than Salesforce, more powerful than SugarCRM, and allows greater flexibility for customization. And continuing to tap into the Microsoft ecosystem keeps our lives a little simpler. Connections to … Incentivized Helpful? Justin Pink Systems & Data Manager in Information Technology at APTIM (Construction, 10,001+ employees) Chose Microsoft Dynamics 365 Our business switched from a year long Salesforce deployment to Microsoft Dynamics 365 Online in order to bring the program/project's data and database management in-house, eliminating the need for a Salesforce implementation consultant and resulting in significant cost … Incentivized Helpful? Verified User Chose Microsoft Dynamics 365 The biggest comparison I see to Microsoft Dynamics 365 is Salesforce, which is a whole other giant in and of itself that offers unique benefits to its users. When you compare them, it's like apples and oranges. They are both supremely effective. Determining which your … Incentivized Helpful? Verified User Chose Microsoft Dynamics 365 A combination of factors drove the choice to CRM system that included: 1. On-premise option 2. Security model Incentivized Helpful? Alexander Cooper Applications Consultant in Corporate at Fujitsu UK (Computer Software, 10,001+ employees) Chose Microsoft Dynamics 365 Salesforce has more desirable functions than Microsoft Dynamics 365, at a competitive price. Its user interface is far more superior, it has more customization, easier customization, and out of the box it is more pleasing to the eye and to the end user. If the client doesn't … Incentivized Helpful? Felix Tapia Director of Marketing in Marketing at Robison (Oil & Energy, 51-200 employees) Chose Microsoft Dynamics 365 Our decision was driven by the familiarity of Microsoft products to the end users. We were an Outlook Exchange server based company, which has recently migrated to Office 365. The integration of Dynamics to Outlook is ideal and provides ease of use for the end user. We were … Incentivized Helpful? Lukasz Kokot Technical Project Manager in Information Technology at ASSA ABLOY (Security and Investigations, 10,001+ employees) Chose Microsoft Dynamics 365 While comparing Dynamics 365 to Salesforce.com we found that the two were very similar. We also found that both had pretty much the same list of available features, but the Dynamics 365 licensing was noticeably cheap than Salesforce.com. With having as large a sales force as … Incentivized Helpful? Nagish Khan Information and Communicatino Technology Officer in Information Technology at Organization for Legal and Social Services (OLASS) (Non-Profit Organization Management, 11-50 employees) Chose Microsoft Dynamics 365 Microsoft Dynamics works the same way the businesses works, if it comes to management it draws charts when needed, it provides accurate data to deeply analyze it and filters makes it easier to get the exact data that we want. It also provides more services at a very reasonable … Incentivized Helpful? Brian Kedash Technical Publishing Coordinator in Information Technology at Advanced Systems Group (Information Technology and Services, 51-200 employees) Chose Microsoft Dynamics 365 The two are pretty similar platforms in that they're a CRM platform for storing customer data and using it to populate other forms and what not. I know the differences between the two are pretty small, and believe Salesforce offers basically the same functionality. We use it … Incentivized Helpful? Layne Latham Sr. Territory Account Executive in Sales at Reading Horizons (Publishing, 51-200 employees) Chose Microsoft Dynamics 365 While it might be better than Sugar (probably not), it's definitely not as useful as Salesforce. That said, CRMs are primarily what the company makes of them, and if the company is willing to invest in building out processes and integrations with other systems, Dynamics could be … Incentivized Helpful? Haley Lay Client Services Consultant in Customer Service at PerfectServe, Inc. (Hospital & Health Care, 201-500 employees) Chose Microsoft Dynamics 365 I did not have a role in choosing to implement Microsoft Dynamics 365; I was apart of the team who helped to design and roll out the product to our company. Incentivized Helpful?	Salesforce Nichole Pelaez Founder, CEO in Corporate at Wild Me (Apparel & Fashion, 11-50 employees) Chose Salesforce Sales Cloud In the past we have used monday.com, which was better suited for a project management tool rather than a fully customizable CRM tool. We considered other options like Microsoft Dynamics 365, and HubSpot CRM, but ultimately decided to go with the best. HubSpot CRM's user … Incentivized Helpful? Naveen Gabrani Founder/CEO in Information Technology at Astrea IT Services Pvt Ltd (Computer Software, 51-200 employees) Chose Salesforce Sales Cloud Salesforce Sales Cloud is more flexible and can be customized based on business needs. Other CRMs typically do not provide ability to perform so much customizations. Also out of the box functionality of Salesforce Sales Cloud is extensive and can fulfill most needs of small … Incentivized Helpful? Verified User Chose Salesforce Sales Cloud The software is extremely customizable, with the ability to create custom objects, fields, and relationships on the fly. This is where Salesforce is remarkable - their code and database render changes on the fly, so you don't need to wait to use any of these. You can build a … Incentivized Helpful? Vítor Hugo Pacheco Head Of Telemarketing in Sales at Goldenergy (Utilities, 51-200 employees) Chose Salesforce Sales Cloud Salesforce stacks up against other CRM tools when keeping track of customer's contact and contract information for several different products and services. Salesforce provides a unique experience when it comes to following cases submitted by customers, interactions with digital … Incentivized Helpful? Quentin Goin Integration Engineer in Information Technology at Goin Solutions, Inc. (Computer Software, 1-10 employees) Chose Salesforce Sales Cloud I actually did not select Salesforce, I use [Salesforce.com] as a data source when integrating systems together for my clients. My clients have selected either Salesforce or Microsoft CRM for the most common CRM tools from my experience. Both tools are very flexible and can … Incentivized Helpful? Verified User Chose Salesforce Sales Cloud Salesforce is just better... It's so nice working for a company that uses Salesforce well. It doesn't come cheap, but it's well worth it. HubSpot and Microsoft Dynamics are pretty solid, but HubSpot is very basic and Dynamics just didn't work very well and requires a ton of … Incentivized Helpful? Verified User Chose Salesforce Sales Cloud Our CRM evaluation was done over 5 years ago. At the time, MS Dynamics was difficult to use and configure and didn't offer all of the features that Salesforce had. Incentivized Helpful? Verified User Chose Salesforce Sales Cloud Way easier to find talent for Salesforce development and administration Better marketplace and applications available Better UI and better ease of use Incentivized Helpful? Verified User Chose Salesforce Sales Cloud We evaluated MS Dynamics and to customize and configure MS Dynamics to our exact needs would require more expense. Incentivized Helpful? Parker O'Very Marketing Operations in Marketing at Impartner Software (Marketing and Advertising, 51-200 employees) Chose Salesforce Sales Cloud I think the only real contender with Salesforce's capabilities is Microsoft Dynamics. Incentivized Helpful? Yemsi Pino Planificador Territorial II in Research & Development at MPPP (Environmental Services, 501-1000 employees) Chose Salesforce Sales Cloud The tools that SalesForce has are more improved than others like HubSpot, and are very smooth and stable. When I did my research on the market, I found out that SalesForce has a 5 star rating, over the 4 stars for other similar softwares. My criteria is to work with proven … Incentivized Helpful? Verified User Chose Salesforce Sales Cloud I have also used Autotask in my view there is little comparison.....SF is a more comprehensive product offering much more feature and functionality. Autotask is ok for a small business if the cost for SF is prohibitive. I believe SF has features that no other product could even … Incentivized Helpful? Irene Chivily Von Toussaint Vice President, Operations in Corporate at Precision Painting Plus (Construction, 11-50 employees) Chose Salesforce Sales Cloud Salesforce.com is by far the most versatile solution in the market. There are many choices, but none of them are able to solve as many business problems in totality as Salesforce.com is. Our organization is very disciplined in the sense of governance which is absolutely … Incentivized Helpful? Arpine Babloyan Online Marketing Manager in Marketing at Avid (Computer Software, 1001-5000 employees) Chose Salesforce Sales Cloud Definitely a market leader - intuitive, user friendly, and very customizable. Enterprise edition and on is the way to go, if you can afford it. Helpful? Lee Cullom President in Information Technology at Northcraft Analytics (Computer Software, 11-50 employees) Chose Salesforce Sales Cloud Siebel is great for customizability, but not for usability. SugarCRM isn't as well-known enough by reps, it also lacks as many packaged integrations as salesforce.com Microsoft Dynamics CRM has a good price, ok usability but is more difficult to customize than salesforce.com Helpful? Verified User Chose Salesforce Sales Cloud SFDC is FAR BETTER than Microsoft Dynamics. But also, MS was free. So I get what you pay for. Incentivized Helpful? Verified User Chose Salesforce Sales Cloud Dynamics is the only other CRM that I've used for an extended period. I found it cumbersome, and found myself getting frustrated because of how limiting it felt compared to Salesforce. I also find Salesforce to be much more user friendly. I see users pick up Salesforce with … Incentivized Helpful? Sara Tsoodle Marketing Director in Marketing at Century Martial Arts - Previous (Retail, 201-500 employees) Chose Salesforce Sales Cloud I walked into an established Salesforce platform after having "curated" my own CRM platform in MS Dynamics. My opinions and thoughts are colored as a result of that. If you run a medium business on the "smaller" side of medium, with less IT resources to devote to your platform, … Incentivized Helpful? Srikant Voruganti, PMP Principal Technical Architect, Associate Director in Information Technology at LTIMINDTREE (Information Technology & Services, 10,001+ employees) Chose Salesforce Sales Cloud Salesforce has superior functionality Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

TrustRadius Insights
	Microsoft Dynamics 365	Salesforce Sales Cloud
Highlights	Research Team Insight Published July 10, 2024 Microsoft Dynamics 365 and Salesforce Sales Cloud serve a variety of users and function as comprehensive solutions for different organizational needs, reflecting varied but overlapping use cases. Microsoft Dynamics 365, as noted by users, functions predominantly within sales and marketing departments to handle customer and potential lead tracking. It is deeply integrated into the ecosystem of larger enterprises, where it supports intricate operations across complete business processes from sales tracking to financial management. Users have mentioned its utility in robust CRM functionalities that include managing detailed interactions along customer journeys, particularly using customizations for unique business needs. Salesforce Sales Cloud, contrarily, is extensively used not only by sales departments but across entire organizations to manage all customer-related activities and sales processes. User feedback highlights its effectiveness in providing a centralized platform for tracking sales, supporting customer relationships, and integrating with marketing tools like Marketo and Tableau for enhanced data visualization and lead management. Salesforce is lauded for its versatility in adapting to various departmental needs, which includes tracking extensive customer data points and streamlining communications across units. Both platforms are pivotal in driving business growth through detailed analytics and comprehensive record-keeping, facilitating strategic decisions. Dynamics 365 is often preferred for its deep customization capabilities particularly suited to complex business models, while Salesforce is favored for its extensive integrations and user-friendly interface that enhances visibility and accessibility across different organizational levels.

Features

Microsoft Dynamics 365

Salesforce Sales Cloud

Comparison of Sales Force Automation features of Microsoft Dynamics 365 and Salesforce Sales Cloud
Feature	Microsoft Dynamics 365 6.9 70 Ratings	Salesforce Sales Cloud 8.4 261 Ratings
Customer data management / contact management	8.069 Ratings	9.3261 Ratings
Workflow management	8.067 Ratings	8.3252 Ratings
Territory management	6.051 Ratings	7.7204 Ratings
Opportunity management	7.063 Ratings	8.7253 Ratings
Integration with email client (e.g., Outlook or Gmail)	7.066 Ratings	8.7238 Ratings
Contract management	7.052 Ratings	7.9209 Ratings
Quote & order management	6.048 Ratings	7.7192 Ratings
Interaction tracking	7.060 Ratings	8.8223 Ratings
Channel / partner relationship management	6.051 Ratings	8.1184 Ratings

Comparison of Customer Service & Support features of Microsoft Dynamics 365 and Salesforce Sales Cloud
Feature	Microsoft Dynamics 365 6.7 55 Ratings	Salesforce Sales Cloud 7.9 99 Ratings
Case management	6.051 Ratings	8.397 Ratings
Call center management	7.045 Ratings	7.878 Ratings
Help desk management	7.049 Ratings	7.482 Ratings

Comparison of Marketing Automation features of Microsoft Dynamics 365 and Salesforce Sales Cloud
Feature	Microsoft Dynamics 365 7.5 67 Ratings	Salesforce Sales Cloud 8.4 239 Ratings
Lead management	8.061 Ratings	8.5234 Ratings
Email marketing	7.062 Ratings	8.2201 Ratings

Comparison of CRM Project Management features of Microsoft Dynamics 365 and Salesforce Sales Cloud
Feature	Microsoft Dynamics 365 8.3 64 Ratings	Salesforce Sales Cloud 8.4 242 Ratings
Task management	8.059 Ratings	8.9231 Ratings
Billing and invoicing management	8.044 Ratings	7.774 Ratings
Reporting	9.053 Ratings	8.6195 Ratings

Comparison of CRM Reporting & Analytics features of Microsoft Dynamics 365 and Salesforce Sales Cloud
Feature	Microsoft Dynamics 365 7.0 65 Ratings	Salesforce Sales Cloud 8.3 255 Ratings
Forecasting	7.055 Ratings	8.1223 Ratings
Pipeline visualization	5.061 Ratings	8.1242 Ratings
Customizable reports	9.064 Ratings	8.8252 Ratings

Comparison of Customization features of Microsoft Dynamics 365 and Salesforce Sales Cloud
Feature	Microsoft Dynamics 365 7.8 67 Ratings	Salesforce Sales Cloud 8.7 246 Ratings
Custom fields	8.165 Ratings	9.0244 Ratings
Custom objects	8.060 Ratings	9.0233 Ratings
Scripting environment	7.048 Ratings	8.2173 Ratings
API for custom integration	8.052 Ratings	8.6203 Ratings

Comparison of Security features of Microsoft Dynamics 365 and Salesforce Sales Cloud
Feature	Microsoft Dynamics 365 6.5 62 Ratings	Salesforce Sales Cloud 8.9 247 Ratings
Single sign-on capability	7.056 Ratings	8.9215 Ratings
Role-based user permissions	6.057 Ratings	8.8219 Ratings

Comparison of Social CRM features of Microsoft Dynamics 365 and Salesforce Sales Cloud
Feature	Microsoft Dynamics 365 7.5 37 Ratings	Salesforce Sales Cloud 8.8 156 Ratings
Social data	8.036 Ratings	8.9154 Ratings
Social engagement	7.037 Ratings	8.7152 Ratings

Comparison of Integrations with 3rd-party Software features of Microsoft Dynamics 365 and Salesforce Sales Cloud
Feature	Microsoft Dynamics 365 6.5 56 Ratings	Salesforce Sales Cloud 8.2 212 Ratings
Marketing automation	7.056 Ratings	8.4208 Ratings
Compensation management	6.029 Ratings	8.0142 Ratings

Comparison of Platform features of Microsoft Dynamics 365 and Salesforce Sales Cloud
Feature	Microsoft Dynamics 365 7.0 48 Ratings	Salesforce Sales Cloud 7.9 227 Ratings
Mobile access	7.048 Ratings	7.9227 Ratings

User Ratings
	Microsoft Dynamics 365	Salesforce Sales Cloud
Likelihood to Recommend	6.3 (90 ratings)	8.7 (392 ratings)
Likelihood to Renew	8.0 (20 ratings)	10.0 (58 ratings)
Usability	6.3 (20 ratings)	9.4 (121 ratings)
Availability	- (0 ratings)	9.8 (27 ratings)
Performance	- (0 ratings)	9.0 (18 ratings)
Support Rating	8.0 (11 ratings)	9.0 (92 ratings)
In-Person Training	- (0 ratings)	7.9 (11 ratings)
Online Training	7.5 (2 ratings)	9.1 (15 ratings)
Implementation Rating	9.2 (4 ratings)	2.4 (18 ratings)
Configurability	- (0 ratings)	10.0 (2 ratings)
Contract Terms and Pricing Model	3.8 (3 ratings)	8.8 (9 ratings)
Data Sharing and Collaboration	- (0 ratings)	8.2 (5 ratings)
Data Sources	- (0 ratings)	8.2 (5 ratings)
Product Scalability	- (0 ratings)	8.7 (52 ratings)
Professional Services	9.0 (1 ratings)	9.3 (8 ratings)