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Microsoft Dynamics 365 vs. SAP S/4HANA Cloud

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Microsoft Dynamics 365

954 Reviews and Ratings

SAP S/4HANA Cloud

1,493 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Dynamics 365

    Score7.4 out of 10
    		N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    SAP S/4HANA Cloud

    Score8.6 out of 10
    		N/ASAP S/4HANA Cloud is a modular ERP that enables users to run mission-critical operations in real time from anywhere, introduce new business models in any industry, and expand globally. SAP S/4HANA Cloud is a SaaS product and can also be deployed in a hybrid landscape for quicker time to value.​ ​​ SAP S/4HANA Cloud is a foundational component of the SAP…N/A
    Pricing
    Microsoft Dynamics 365SAP S/4HANA Cloud
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Microsoft Dynamics 365SAP S/4HANA Cloud
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details—Per user, per month
    More Pricing Information
    Community Pulse
    Microsoft Dynamics 365SAP S/4HANA Cloud
    Considered Both Products
    Microsoft
    Verified User
    Chose Microsoft Dynamics 365
    Dynamics is the middle ground between the Salesforce ecosystem and the SAP ecosystem: it's versatile enough to rival Salesforce, but its third-party integrations are significantly weaker. At the same time, it has enough capabilities to compete with SAP, even though the German …
    Incentivized
    SAP
    Deepak Patel
    Senior System Engineer in Product Management at Infosys (Information Technology & Services, 1001-5000 employees)
    Chose SAP S/4HANA Cloud
    I selected SAP S/4HANA Cloud over Microsoft Dynamics 365 because of the ecosystem that SAP provides. Real-time data tracking is very efficient in SAP compared to Dynamics 365. Many industries support this software, which makes it easy for us to adapt and collaborate. …
    Incentivized
    Verified User
    Chose SAP S/4HANA Cloud
    SAP S/4HANA outperforms Microsoft Dynamics 365 in terms of easier to use with advanced features of built-in AI and smooth integration to manage business activities like purchasing, planning or distribution effectively. Further, built on SAP HANA's database provides advantages …
    Incentivized
    Verified User
    Chose SAP S/4HANA Cloud
    Microsoft Dynamics 365 is a kindergarten class next to SAP S/4HANA Cloud's Ph.D. in supply chain management. For a fully automated, end-to-end solution, that enables continuous agile business improvement, there is no product on the market as dynamic and effective as SAP S/4HANA …
    Incentivized
    Baladas Bhoir
    Warehouse Executive at Origin Logistics pvt Ltd (Warehousing, 51-200 employees)
    Chose SAP S/4HANA Cloud
    We choose SAP S/$ HANA Cloud due to its advanced features and faster data processing.
    Incentivized
    Anand Sundararajan
    Managing Director in Finance and Accounting at General Mills (Consumer Goods, 5001-10,000 employees)
    Chose SAP S/4HANA Cloud
    Big data architecture and governance
    Incentivized
    Verified User
    Chose SAP S/4HANA Cloud
    It ended up being a race between Dynamics and SAP. The superior SAP EWM was the final decider. In some areas, Dynamics outperformed SAP, especially on API maturity and integrations.
    Incentivized
    Verified User
    Chose SAP S/4HANA Cloud
    It was a better fit for our business model
    Incentivized
    Verified User
    Chose SAP S/4HANA Cloud
    Microsoft is an all-in-one business management solution designed for small and medium-sized enterprises. It covers finance, operations, sales, and customer service, and it integrates with other Microsoft 365 applications. SAP S/4HANA Cloud is often seen as more suitable for …
    Incentivized
    Verified User
    Chose SAP S/4HANA Cloud
    It's better but also more expensive and complicated to implement
    Incentivized
    Verified User
    Chose SAP S/4HANA Cloud
    for common access and integration
    Incentivized
    Waqas Ahmed
    Director in Professional Services at Ernst & Young (Financial Services, 10,001+ employees)
    Chose SAP S/4HANA Cloud
    SAP provides brilliant capabilities, specifically around alliances with other solutions and alliance partners.
    Incentivized
    Sandra Da Silva Gutierrez, PMP®
    CIO (Chief Information Officer) in Information Technology at Paraguay Energy Operaciones y Logistica SRL (Oil & Energy, 201-500 employees)
    Chose SAP S/4HANA Cloud
    We selected SAP Ariba Sourcing because it will simplify the process of sourcing our prime materials and for its native integration with S/4 HANA. We love the fact that we start the process in S/4 then it travels to Ariba, and then it travels back to S/4 as a purchase contract.
    Incentivized
    Greg Buehrle
    IT Director in Information Technology at Pixelle Specialty Solutions (Paper & Forest Products, 1001-5000 employees)
    Chose SAP S/4HANA Cloud
    We got a great deal on pricing which was the deciding factor.
    Incentivized
    Gene Litvin
    IT Manager GRC in Information Technology at Edgewell Personal Care (Consumer Goods, 5001-10,000 employees)
    Chose SAP S/4HANA Cloud
    Much more robust and faster.
    Incentivized
    Abhishek Sinha
    Business Analyst (SAP Project System) in Information Technology at The Davey Tree Expert Company (Utilities, 10,001+ employees)
    Chose SAP S/4HANA Cloud
    Impressed with SAP S/4HANA Cloud's capabilities over AWS Cloud9.
    Incentivized
    Neeraj Kumar Gupta
    DevOps Architect in Information Technology at UrbanCode Products (Computer Software, 501-1000 employees)
    Chose SAP S/4HANA Cloud
    1. well versed with lots of adoption and flexibility areas, the latest easy dashboard UI, and a one-stop solution for all business processes. it offers complete easiness for employees to adapt these functionalities, easy to learn the concepts and easy to implement and can help …
    Incentivized
    Luis Freitas
    VP of Enterprise Applications in Professional Services at Softtek (Information Technology & Services, 10,001+ employees)
    Chose SAP S/4HANA Cloud
    When it comes to processes best practices and standardization, there is only one feasible option. That is SAP S/4HANA Cloud. There is no enterprise application suite in the market that shareholders and the finance market recognize as SAP S/4HANA Cloud when it comes to …
    Incentivized
    Fernando Valiente Cabrera
    Consultancy Manager in Professional Services at Omnia Solution S.A.C. (Information Technology & Services, 51-200 employees)
    Chose SAP S/4HANA Cloud
    SAP S/4HANA Cloud has more functionalities, better integration and is more robust. It also has greater local and regional support that allows you to extend or improve your processes according to the business or according to its evolution. On the other hand, SAP S/4HANA Cloud …
    Incentivized
    Verified User
    Chose SAP S/4HANA Cloud
    Oracle is more technical than SAP S/4HANA Cloud: The messaging can be confusing for business users. Salesforce is the leading CRM provider. However, it is missing the backend services that SAP provides. Dynamics is well suited for SMEs.
    Incentivized
    Verified User
    Chose SAP S/4HANA Cloud
    SAP S/4HANA Cloud is widely used ERP in the Market. The Brand has already gained a lot of trust from the customers across the world. It is easier to convince the new clients or customers to upgrade or migrate their non-SAP legacy system to SAP S/4HANA Cloud due to its extensive …
    Incentivized
    Ramesh Godabole
    Digital Marketing Manager in Information Technology at JK Technolosoft Limited (Computer Software, 501-1000 employees)
    Chose SAP S/4HANA Cloud
    More efficient tool to manage business processes and improve productivity in short run.
    Incentivized
    khayati jain
    Market Analyst in Marketing at Anvesak (Marketing & Advertising, 11-50 employees)
    Chose SAP S/4HANA Cloud
    In comparison, all features of the software are the same. All are cost-effective and produce high productivity. The best in SAP S/4HANA Cloud is their implementation and adding more features by doing modifications as per company need. Easy to integrate with other software.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Microsoft Dynamics 365SAP S/4HANA Cloud
    Sales Force Automation
    Comparison of Sales Force Automation features of Microsoft Dynamics 365 and SAP S/4HANA Cloud
    Feature
    Microsoft Dynamics 365
    6.9
    70 Ratings
    SAP S/4HANA Cloud
    -
    Ratings
    Customer data management / contact management8.069 Ratings00 Ratings
    Workflow management8.067 Ratings00 Ratings
    Territory management6.051 Ratings00 Ratings
    Opportunity management7.063 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.066 Ratings00 Ratings
    Contract management7.052 Ratings00 Ratings
    Quote & order management6.048 Ratings00 Ratings
    Interaction tracking7.060 Ratings00 Ratings
    Channel / partner relationship management6.051 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Microsoft Dynamics 365 and SAP S/4HANA Cloud
    Feature
    Microsoft Dynamics 365
    6.7
    55 Ratings
    SAP S/4HANA Cloud
    -
    Ratings
    Case management6.051 Ratings00 Ratings
    Call center management7.045 Ratings00 Ratings
    Help desk management7.049 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Microsoft Dynamics 365 and SAP S/4HANA Cloud
    Feature
    Microsoft Dynamics 365
    7.5
    67 Ratings
    SAP S/4HANA Cloud
    -
    Ratings
    Lead management8.061 Ratings00 Ratings
    Email marketing7.062 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Microsoft Dynamics 365 and SAP S/4HANA Cloud
    Feature
    Microsoft Dynamics 365
    8.3
    64 Ratings
    SAP S/4HANA Cloud
    -
    Ratings
    Task management8.059 Ratings00 Ratings
    Billing and invoicing management8.044 Ratings00 Ratings
    Reporting9.053 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Microsoft Dynamics 365 and SAP S/4HANA Cloud
    Feature
    Microsoft Dynamics 365
    7.0
    65 Ratings
    SAP S/4HANA Cloud
    -
    Ratings
    Forecasting7.055 Ratings00 Ratings
    Pipeline visualization5.061 Ratings00 Ratings
    Customizable reports9.064 Ratings00 Ratings
    Customization
    Comparison of Customization features of Microsoft Dynamics 365 and SAP S/4HANA Cloud
    Feature
    Microsoft Dynamics 365
    7.8
    67 Ratings
    SAP S/4HANA Cloud
    7.9
    424 Ratings
    Custom fields8.165 Ratings00 Ratings
    Custom objects8.060 Ratings00 Ratings
    Scripting environment7.048 Ratings00 Ratings
    API for custom integration8.052 Ratings7.9406 Ratings
    Plug-ins00 Ratings7.9376 Ratings
    Security
    Comparison of Security features of Microsoft Dynamics 365 and SAP S/4HANA Cloud
    Feature
    Microsoft Dynamics 365
    6.5
    62 Ratings
    SAP S/4HANA Cloud
    8.5
    487 Ratings
    Single sign-on capability7.056 Ratings8.7457 Ratings
    Role-based user permissions6.057 Ratings8.2480 Ratings
    Social CRM
    Comparison of Social CRM features of Microsoft Dynamics 365 and SAP S/4HANA Cloud
    Feature
    Microsoft Dynamics 365
    7.5
    37 Ratings
    SAP S/4HANA Cloud
    -
    Ratings
    Social data8.036 Ratings00 Ratings
    Social engagement7.037 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Microsoft Dynamics 365 and SAP S/4HANA Cloud
    Feature
    Microsoft Dynamics 365
    6.5
    56 Ratings
    SAP S/4HANA Cloud
    -
    Ratings
    Marketing automation7.056 Ratings00 Ratings
    Compensation management6.029 Ratings00 Ratings
    Platform
    Comparison of Platform features of Microsoft Dynamics 365 and SAP S/4HANA Cloud
    Feature
    Microsoft Dynamics 365
    7.0
    48 Ratings
    SAP S/4HANA Cloud
    -
    Ratings
    Mobile access7.048 Ratings00 Ratings
    Payroll Management
    Comparison of Payroll Management features of Microsoft Dynamics 365 and SAP S/4HANA Cloud
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    SAP S/4HANA Cloud
    8.3
    290 Ratings
    Pay calculation00 Ratings8.1248 Ratings
    Benefit plan administration00 Ratings8.3248 Ratings
    Direct deposit files00 Ratings8.0242 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Microsoft Dynamics 365 and SAP S/4HANA Cloud
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    SAP S/4HANA Cloud
    7.9
    494 Ratings
    Dashboards00 Ratings7.9462 Ratings
    Standard reports00 Ratings8.1487 Ratings
    Custom reports00 Ratings7.8453 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of Microsoft Dynamics 365 and SAP S/4HANA Cloud
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    SAP S/4HANA Cloud
    8.4
    485 Ratings
    Accounts payable00 Ratings8.4478 Ratings
    Accounts receivable00 Ratings8.3460 Ratings
    Global Financial Support00 Ratings8.249 Ratings
    Primary and Secondary Ledgers00 Ratings8.148 Ratings
    Journals and Reconciliations00 Ratings8.248 Ratings
    Configurable Accounting00 Ratings8.245 Ratings
    Standardized Processes00 Ratings8.651 Ratings
    Inventory Management
    Comparison of Inventory Management features of Microsoft Dynamics 365 and SAP S/4HANA Cloud
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    SAP S/4HANA Cloud
    8.6
    426 Ratings
    Inventory tracking00 Ratings8.6417 Ratings
    Automatic reordering00 Ratings8.4361 Ratings
    Location management00 Ratings8.2344 Ratings
    Order Management
    Comparison of Order Management features of Microsoft Dynamics 365 and SAP S/4HANA Cloud
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    SAP S/4HANA Cloud
    8.4
    437 Ratings
    Pricing00 Ratings8.2416 Ratings
    Order entry00 Ratings8.5425 Ratings
    Credit card processing00 Ratings9.024 Ratings
    Cost of goods sold00 Ratings8.5400 Ratings
    Order Orchestration00 Ratings8.140 Ratings
    Subledger and Financial Process
    Comparison of Subledger and Financial Process features of Microsoft Dynamics 365 and SAP S/4HANA Cloud
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    SAP S/4HANA Cloud
    8.7
    52 Ratings
    Billing Management00 Ratings9.01 Ratings
    Cash and Asset Management00 Ratings8.046 Ratings
    Travel & Expense Management00 Ratings10.01 Ratings
    Budgetary Control & Encumbrance Accounting00 Ratings8.142 Ratings
    Period Close00 Ratings8.350 Ratings
    Project Execution Management
    Comparison of Project Execution Management features of Microsoft Dynamics 365 and SAP S/4HANA Cloud
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    SAP S/4HANA Cloud
    9.3
    1 Ratings
    Project Planning and Scheduling00 Ratings10.01 Ratings
    Task Insight for Project Managers00 Ratings8.01 Ratings
    Project Mobile Functionality00 Ratings10.01 Ratings
    Definable Resource Pools00 Ratings9.01 Ratings
    Grants Management
    Comparison of Grants Management features of Microsoft Dynamics 365 and SAP S/4HANA Cloud
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    SAP S/4HANA Cloud
    8.3
    27 Ratings
    Award Lifecycle Management00 Ratings8.327 Ratings
    Procurement
    Comparison of Procurement features of Microsoft Dynamics 365 and SAP S/4HANA Cloud
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    SAP S/4HANA Cloud
    8.3
    49 Ratings
    Bids Analyzed and Compared00 Ratings8.238 Ratings
    Contract Authoring00 Ratings8.338 Ratings
    Contract Repository00 Ratings8.135 Ratings
    Requisitions-to-Purchase Orders Integrated00 Ratings8.443 Ratings
    Supplier Management00 Ratings8.343 Ratings
    Risk Management
    Comparison of Risk Management features of Microsoft Dynamics 365 and SAP S/4HANA Cloud
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    SAP S/4HANA Cloud
    9.8
    1 Ratings
    Risk Repository00 Ratings10.01 Ratings
    Control Management00 Ratings10.01 Ratings
    Control Efficiency Assessments00 Ratings10.01 Ratings
    Issue Detection00 Ratings9.01 Ratings
    Remediation and Certification00 Ratings10.01 Ratings
    Logistics
    Comparison of Logistics features of Microsoft Dynamics 365 and SAP S/4HANA Cloud
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    SAP S/4HANA Cloud
    8.2
    37 Ratings
    Transportation Planning and Optimization00 Ratings8.435 Ratings
    Transportation Execution Management00 Ratings7.936 Ratings
    Trade and Customs Management00 Ratings8.031 Ratings
    Fulfillment Management00 Ratings8.632 Ratings
    Warehouse Workforce Management00 Ratings8.231 Ratings
    Manufacturing
    Comparison of Manufacturing features of Microsoft Dynamics 365 and SAP S/4HANA Cloud
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    SAP S/4HANA Cloud
    8.5
    39 Ratings
    Production Process Design00 Ratings8.636 Ratings
    Production Management00 Ratings8.737 Ratings
    Configuration Management00 Ratings8.436 Ratings
    Work Execution00 Ratings8.336 Ratings
    Manufacturing Costs00 Ratings8.533 Ratings
    Supply Chain
    Comparison of Supply Chain features of Microsoft Dynamics 365 and SAP S/4HANA Cloud
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    SAP S/4HANA Cloud
    8.3
    45 Ratings
    Forecasting00 Ratings8.240 Ratings
    Inventory Planning00 Ratings8.343 Ratings
    Performance Monitoring00 Ratings8.342 Ratings
    Product Lifecycle Management
    Comparison of Product Lifecycle Management features of Microsoft Dynamics 365 and SAP S/4HANA Cloud
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    SAP S/4HANA Cloud
    9.0
    42 Ratings
    Proposal Management00 Ratings10.01 Ratings
    Product Master Data Management00 Ratings8.142 Ratings
    User Ratings
    Microsoft Dynamics 365SAP S/4HANA Cloud
    Likelihood to Recommend
    6.3
    (90 ratings)
    8.6
    (561 ratings)
    Likelihood to Renew
    8.0
    (20 ratings)
    9.4
    (14 ratings)
    Usability
    6.3
    (20 ratings)
    8.3
    (455 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (2 ratings)
    Support Rating
    8.0
    (11 ratings)
    5.6
    (77 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Online Training
    7.5
    (2 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    9.2
    (4 ratings)
    6.7
    (6 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Contract Terms and Pricing Model
    3.8
    (3 ratings)
    7.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    8.0
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    8.0
    (2 ratings)
    Professional Services
    9.0
    (1 ratings)
    9.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (2 ratings)