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Microsoft System Center Service Manager vs. Spoke

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft System Center Service Manager

    Score8.6 out of 10
    N/AMicrosoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.N/A

    Spoke

    Score9.1 out of 10
    N/ASpoke, headquartered in San Francisco, offers their ticketing and request management app designed to support IT help desks, HR, or management with handling employee requests and assistance needs.N/A
    Pricing
    Microsoft System Center Service ManagerSpoke
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Microsoft System Center Service ManagerSpoke
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    Microsoft System Center Service ManagerSpoke
    Incident and problem management
    Comparison of Incident and problem management features of Microsoft System Center Service Manager and Spoke
    Feature
    Microsoft System Center Service Manager
    7.8
    7 Ratings
    Spoke
    8.4
    4 Ratings
    Organize and prioritize service tickets8.04 Ratings7.34 Ratings
    Expert directory7.03 Ratings8.32 Ratings
    Service restoration7.04 Ratings10.01 Ratings
    Self-service tools8.75 Ratings8.63 Ratings
    Subscription-based notifications7.04 Ratings8.43 Ratings
    ITSM collaboration and documentation9.76 Ratings8.23 Ratings
    ITSM reports and dashboards7.16 Ratings8.02 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Microsoft System Center Service Manager and Spoke
    Feature
    Microsoft System Center Service Manager
    8.2
    7 Ratings
    Spoke
    9.0
    1 Ratings
    Configuration mangement9.86 Ratings9.01 Ratings
    Asset management dashboard8.77 Ratings00 Ratings
    Policy and contract enforcement6.05 Ratings9.01 Ratings
    Change management
    Comparison of Change management features of Microsoft System Center Service Manager and Spoke
    Feature
    Microsoft System Center Service Manager
    6.7
    6 Ratings
    Spoke
    8.3
    3 Ratings
    Change requests repository6.16 Ratings8.63 Ratings
    Change calendar6.05 Ratings8.32 Ratings
    Service-level management8.05 Ratings8.02 Ratings
    User Ratings
    Microsoft System Center Service ManagerSpoke
    Likelihood to Recommend
    8.8
    (7 ratings)
    8.4
    (4 ratings)
    Support Rating
    8.9
    (2 ratings)
    8.0
    (1 ratings)