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monday.com vs. Zoho CRM

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monday.com

4,830 Reviews and Ratings

Zoho CRM

974 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    monday.com

    Score8.6 out of 10
    Mid-Size Companies (51-1,000 employees)
    		monday.com Work OS is an open platform designed so that anyone can create the tools they need to run all aspects of their work. It includes ready-made templates or the ability to customize any work solution ranging from sales pipelines to marketing campaigns, CRMs, and project tracking.

    $36

    per month (3 seats)

    Zoho CRM

    Score8.7 out of 10
    		N/AZoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.

    $14

    per month

    Pricing
    monday.comZoho CRM
    Editions & Modules
    Basic
    $12
    per month per user
    Standard
    $14
    per month per user
    Pro
    $24
    per month per user
    Enterprise
    Contact Sales
    Contact us
    Standard
    $14.00
    Per User/Per Month
    Professional
    $23.00
    Per User/Per Month
    Enterprise
    $40.00
    Per User/Per Month
    Ultimate
    $52.00
    Per User/Per Month
    Plus
    $57.00
    Per User/Per Month
    Offerings
    Pricing Offerings
    monday.comZoho CRM
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup fee$14 /user/month
    Additional DetailsYearly plan: Save 18% Monthly plan also available—
    More Pricing Information
    Community Pulse
    monday.comZoho CRM
    Considered Both Products
    monday.com
    Verified User
    Chose monday.com
    We chose to move from Zoho to monday.com when our company started growing exponentially. Overall, our team was thankful for the change because we were growing at far to fast of a speed for Zoho's tools to keep up with us. monday.com is a better, beefier platform with far better …
    Incentivized
    Lunda Wright
    Managing Director in Professional Services at Insodus Technologies OÜ (Information Technology & Services, 1-10 employees)
    Chose monday.com
    I'd put monday.com and Asana on par, then ClickUp and lastly Jira. Jira would be more appropriate for exclusively technology engineering teams. Jotform offers better choices for forms use cases especially ones with complexity. Zoho makes more sense when you have the full suite, …
    Incentivized
    Nick Throlson
    Web Developer in Information Technology at Throlson Web Design (Professional Training & Coaching, 1-10 employees)
    Chose monday.com
    This is a well-designed tool and it's one of the top ones to use hands down. I have used other tools like Slack or Evernote this tool is way more advanced for the everyday business needs.
    Incentivized
    Zoho
    Vuyile Mthethwa
    Founder/CEO in Corporate at Happy Hope Dweller (Internet, 1-10 employees)
    Chose Zoho CRM
    Zoho CRM is a cloud-based customer relationship management tool. It's excellent for companies and groups that need to collaborate to better support their customers. Zoho CRM is a cheaper alternative to monday.com, especially for small businesses that don't need all the features …
    Incentivized
    Verified User
    Chose Zoho CRM
    We have only looked into other CRMs but Zoho is our first one. I think we chose it because of price not necessarily because it was better than any of the other options. It was our first CRM system so we didn't have anything to base it off of.
    Incentivized
    Verified User
    Chose Zoho CRM
    Much better because its user friendly.
    Incentivized
    Verified User
    Chose Zoho CRM
    We found Zoho CRM to be much more customizable than any of the many different software we tested before selecting Zoho. There are many cheaper, but these often only have one or two ways to manage a sale, where as Zoho can be programmed to do almost anything. There was a …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    monday.comZoho CRM
    Project Management
    Comparison of Project Management features of monday.com and Zoho CRM
    Feature
    monday.com
    8.9
    2230 Ratings
    Zoho CRM
    -
    Ratings
    Task Management9.52216 Ratings00 Ratings
    Resource Management9.31893 Ratings00 Ratings
    Gantt Charts8.41294 Ratings00 Ratings
    Scheduling8.61852 Ratings00 Ratings
    Workflow Automation9.71923 Ratings00 Ratings
    Team Collaboration9.42173 Ratings00 Ratings
    Support for Agile Methodology8.81153 Ratings00 Ratings
    Support for Waterfall Methodology7.01 Ratings00 Ratings
    Document Management8.51792 Ratings00 Ratings
    Email integration9.41596 Ratings00 Ratings
    Mobile Access8.61772 Ratings00 Ratings
    Timesheet Tracking9.11037 Ratings00 Ratings
    Change request and Case Management9.71151 Ratings00 Ratings
    Budget and Expense Management9.21024 Ratings00 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of monday.com and Zoho CRM
    Feature
    monday.com
    9.8
    1001 Ratings
    Zoho CRM
    -
    Ratings
    Quotes/estimates9.9670 Ratings00 Ratings
    Project & financial reporting9.8884 Ratings00 Ratings
    Integration with accounting software9.8498 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of monday.com and Zoho CRM
    Feature
    monday.com
    -
    Ratings
    Zoho CRM
    8.5
    288 Ratings
    Customer data management / contact management00 Ratings8.5279 Ratings
    Workflow management00 Ratings8.3266 Ratings
    Territory management00 Ratings8.7196 Ratings
    Opportunity management00 Ratings8.7253 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings8.8248 Ratings
    Contract management00 Ratings8.7203 Ratings
    Quote & order management00 Ratings8.1203 Ratings
    Interaction tracking00 Ratings8.1249 Ratings
    Channel / partner relationship management00 Ratings8.4192 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of monday.com and Zoho CRM
    Feature
    monday.com
    -
    Ratings
    Zoho CRM
    8.3
    221 Ratings
    Case management00 Ratings8.5213 Ratings
    Call center management00 Ratings8.1172 Ratings
    Help desk management00 Ratings8.5189 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of monday.com and Zoho CRM
    Feature
    monday.com
    -
    Ratings
    Zoho CRM
    8.5
    266 Ratings
    Lead management00 Ratings8.6261 Ratings
    Email marketing00 Ratings8.5219 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of monday.com and Zoho CRM
    Feature
    monday.com
    -
    Ratings
    Zoho CRM
    8.4
    263 Ratings
    Task management00 Ratings8.5248 Ratings
    Billing and invoicing management00 Ratings8.3180 Ratings
    Reporting00 Ratings8.5242 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of monday.com and Zoho CRM
    Feature
    monday.com
    -
    Ratings
    Zoho CRM
    8.5
    258 Ratings
    Forecasting00 Ratings8.5216 Ratings
    Pipeline visualization00 Ratings8.4235 Ratings
    Customizable reports00 Ratings8.6249 Ratings
    Customization
    Comparison of Customization features of monday.com and Zoho CRM
    Feature
    monday.com
    -
    Ratings
    Zoho CRM
    8.3
    277 Ratings
    Custom fields00 Ratings8.4275 Ratings
    Custom objects00 Ratings8.2222 Ratings
    Scripting environment00 Ratings8.3178 Ratings
    API for custom integration00 Ratings8.4203 Ratings
    Security
    Comparison of Security features of monday.com and Zoho CRM
    Feature
    monday.com
    -
    Ratings
    Zoho CRM
    8.4
    266 Ratings
    Single sign-on capability00 Ratings8.4231 Ratings
    Role-based user permissions00 Ratings8.4261 Ratings
    Social CRM
    Comparison of Social CRM features of monday.com and Zoho CRM
    Feature
    monday.com
    -
    Ratings
    Zoho CRM
    8.3
    165 Ratings
    Social data00 Ratings8.3164 Ratings
    Social engagement00 Ratings8.4156 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of monday.com and Zoho CRM
    Feature
    monday.com
    -
    Ratings
    Zoho CRM
    8.7
    210 Ratings
    Marketing automation00 Ratings8.7207 Ratings
    Compensation management00 Ratings8.6138 Ratings
    Platform
    Comparison of Platform features of monday.com and Zoho CRM
    Feature
    monday.com
    -
    Ratings
    Zoho CRM
    8.7
    230 Ratings
    Mobile access00 Ratings8.7230 Ratings
    User Ratings
    monday.comZoho CRM
    Likelihood to Recommend
    9.1
    (2235 ratings)
    8.6
    (312 ratings)
    Likelihood to Renew
    9.0
    (31 ratings)
    7.6
    (42 ratings)
    Usability
    8.7
    (2163 ratings)
    7.8
    (172 ratings)
    Availability
    8.2
    (8 ratings)
    8.8
    (7 ratings)
    Performance
    8.6
    (8 ratings)
    8.5
    (8 ratings)
    Support Rating
    9.5
    (1883 ratings)
    6.1
    (69 ratings)
    In-Person Training
    9.1
    (1 ratings)
    8.0
    (1 ratings)
    Online Training
    9.1
    (4 ratings)
    5.5
    (8 ratings)
    Implementation Rating
    9.1
    (7 ratings)
    5.6
    (16 ratings)
    Configurability
    8.2
    (6 ratings)
    5.1
    (114 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.5
    (21 ratings)
    Ease of integration
    9.0
    (6 ratings)
    7.2
    (5 ratings)
    Product Scalability
    6.9
    (8 ratings)
    5.7
    (6 ratings)
    Professional Services
    -
    (0 ratings)
    8.3
    (7 ratings)
    Vendor post-sale
    9.0
    (6 ratings)
    7.7
    (13 ratings)
    Vendor pre-sale
    9.0
    (6 ratings)
    7.8
    (13 ratings)