SurveyLab vs. SurveySparrow

SurveyLab

SurveySparrow

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
SurveyLab	Score 9.7 out of 10	N/A	SurveyLab is a professional survey tool that can be used in the multiple areas that include: Customer Experience Managerment, HR (incl. 360 Feedback), Market Research, online tests and forms. The product has been in the market for 10 years. The vendor says their distinguishing feature is providing dedicated customer support and on-demand development for clients. The system also provides white-label opition and integrations with other tools, via API, which means a wide variety of…	N/A
SurveySparrow	Score 9.0 out of 10	N/A	SurveySparrow headquartered in Los Angeles offers their customizable survey platform, deployed via webpage, chatbot with conversational format, or distributable to audience segments.	$19 per month 5000 Responses

Pricing

SurveyLab

SurveySparrow

Editions & Modules

No answers on this topic

Basic: $19
per month 5000 Responses
Essentials: $49
per month 15000 responses
360 Assessments Basic: $59
Per Subject Billed Yearly For upto 100 Subjects
Business: $99
per month 100000 responses
CX Basic: $199
per month 100000 responses

Offerings

Pricing Offerings
SurveyLab	SurveySparrow
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	SurveyLab	SurveySparrow
Considered Both Products	SurveyLab GS George Smith Customer Success Manager Chose SurveyLab Qualtrics and SurveyMonkey Incentivized Helpful?	SurveySparrow rohit bagdi Associate Software developer Chose SurveySparrow SurveyMonkey and Google Surveys Incentivized Helpful? VK Vitali Kosyrau CEO (Chief Executive Officer) Chose SurveySparrow SurverySparrow is cheaper with better options, and includes built-in email sharing and recurring surveys. Incentivized Helpful? Gary Shouldis Founder & CEO Chose SurveySparrow We originally used Survey Monkey but found customer support to be unresponsive when we needed it and also the style of surveys you could create were bland and boring, leading to lower response rates. We chose Survey Sparrow for their mobile-first and chat-style survey … Incentivized Helpful?

Features

SurveyLab

SurveySparrow

Survey Format & Appearance

Comparison of Survey Format & Appearance features of Product A and Product B
	SurveyLab 8.5 Ratings 6% above category average	SurveySparrow - Ratings
Survey templates	7.30 Ratings	00 Ratings
Themes	9.10 Ratings	00 Ratings
Custom logo/branding	9.10 Ratings	00 Ratings

Survey Content

Comparison of Survey Content features of Product A and Product B
	SurveyLab 8.8 Ratings 3% above category average	SurveySparrow - Ratings
Changes to live survey	9.10 Ratings	00 Ratings
Question design help	8.20 Ratings	00 Ratings
Multiple question types	9.10 Ratings	00 Ratings

Survey Logic

Comparison of Survey Logic features of Product A and Product B
	SurveyLab 9.1 Ratings 10% above category average	SurveySparrow - Ratings
Survey logic flexibility	9.10 Ratings	00 Ratings

Survey Reporting & Analytics

Comparison of Survey Reporting & Analytics features of Product A and Product B
	SurveyLab 8.5 Ratings 4% above category average	SurveySparrow - Ratings
Response tracking	7.30 Ratings	00 Ratings
Data export	8.20 Ratings	00 Ratings
Standard reports	9.10 Ratings	00 Ratings
Custom reports	9.10 Ratings	00 Ratings
Analytics	9.10 Ratings	00 Ratings

Survey Administration & Security

Comparison of Survey Administration & Security features of Product A and Product B
	SurveyLab 8.6 Ratings 1% below category average	SurveySparrow - Ratings
Access controls	8.20 Ratings	00 Ratings
Compliance	9.10 Ratings	00 Ratings

Survey Distribution

Comparison of Survey Distribution features of Product A and Product B
	SurveyLab 9.1 Ratings 10% above category average	SurveySparrow - Ratings
Vendor-offered crowdsourcing	9.10 Ratings	00 Ratings
Respondent restrictions	9.10 Ratings	00 Ratings

Best Alternatives
	SurveyLab	SurveySparrow
Small Businesses	Square 9 Softworks Score 9.1 out of 10	Jotform Score 8.5 out of 10
Medium-sized Companies	Qualaroo Score 6.1 out of 10	Jotform Score 8.5 out of 10
Enterprises	Verint Voice of the Customer Score 10.0 out of 10	Verint Voice of the Customer Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	SurveyLab	SurveySparrow
Likelihood to Recommend	9.1 (0 ratings)	10.0 (0 ratings)
Usability	- (0 ratings)	9.0 (0 ratings)
Support Rating	- (0 ratings)	9.0 (0 ratings)

User Testimonials
	SurveyLab	SurveySparrow
Likelihood to Recommend	MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction. GS George Smith Customer Success Manager Read full review	From our experience, most people that fill out our surveys will do so from a mobile device. Survey Sparrow is perfect for a mobile audience and greatly improves response rates with its chat-style survey format. It is a great option for businesses that want a simple and reliable way to get feedback from their customers and website visitors and don't need extensive customization options. I would highly recommend Survey Sparrow if you want a no-fuss, easy to use survey software that just works. It is also suited for businesses that want the reassurance that they can speak to customer support when needed. Incentivized Gary Shouldis Founder & CEO Read full review
Pros	They have great support that always will help you. MySurveyLab is very flexible. Some things can be done in several ways. They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data. Collectors add flexibility to surveys. You can collect surveys from a few different source at once They have a mobile application that can collect responses offline(!) GS George Smith Customer Success Manager Read full review	Creates customized questions Multiple options for answering survey You can add your company's logo so that the survey seems more authentic rohit bagdi Associate Software developer Read full review
Cons	Summary export in Excel could be nicer. Tags in the left menu could be more intuitive. GS George Smith Customer Success Manager Read full review	There are limits as far as features and design options, and it would be nice to have more customization options. The reporting and analyzing of survey data needs improvement. Exported reports do not show answers to custom text answers, and you can only read them online. Needs more template options for specific use cases. Incentivized Gary Shouldis Founder & CEO Read full review
Usability	No answers on this topic	User-friendly data is easy to analyze with simple tools. The customer service team is also very helpful, easy to create the survey in less than 5 minutes, engage with your clients on all possible platforms. rohit bagdi Associate Software developer Read full review
Support Rating	No answers on this topic	The support team is just a call away and also provides email support. rohit bagdi Associate Software developer Read full review
Alternatives Considered	GS George Smith Customer Success Manager Read full review	rohit bagdi Associate Software developer Read full review
Return on Investment	With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot GS George Smith Customer Success Manager Read full review	Very simple and intuitive interface. Easy to set-up and use - pays off quickly. Incentivized VK Vitali Kosyrau CEO (Chief Executive Officer) Read full review
ScreenShots	SurveyLab Screenshots