N-able MSP Manager vs. OpenAir PSA
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 N-able MSP Manager | Score10 out of 10 | N/A | N-able™ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards. MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be… | N/A |
 OpenAir PSA | Score8 out of 10 | N/A | NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc. | N/A |
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Project Management |
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| Professional Services Automation |
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| N-able MSP Manager | OpenAir PSA | |
|---|---|---|
| Likelihood to Recommend | 4.0 | 8.5 |
| Likelihood to Renew | - | 8.2 |
| Usability | - | 9.4 |
| Availability | - | 10.0 |
| Performance | - | 9.0 |
| Support Rating | 3.9 | 5.5 |
| In-Person Training | - | 10.0 |
| Implementation Rating | - | 10.0 |
| Configurability | - | 8.0 |
| Ease of integration | - | 10.0 |
| Product Scalability | - | 10.0 |
| Vendor post-sale | - | 10.0 |
| Vendor pre-sale | - | 10.0 |