N-able MSP Manager vs. Wrike
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 N-able MSP Manager | Score10 out of 10 | N/A | N-able™ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards. MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be… | N/A |
 Wrike | Score8.3 out of 10 | Mid-Size Companies (51-1,000 employees) | Wrike is a project management and collaboration software. This solution connects tasks, discussions, and emails to the user’s project plan. Wrike is optimized for agile workflows and aims to help resolve data silos, poor visibility into work status, and missed deadlines and project failures. | $240 per year 2 users (minimum) |
| N-able MSP Manager | Wrike | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Every premium plan begins with a 14-day trial period. | ||||||||||||||
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| N-able MSP Manager | Wrike | ||||||||||||||||||||||||||||||||||||||||||||||
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| Project Management |
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| Professional Services Automation |
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| N-able MSP Manager | Wrike | |
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| Likelihood to Recommend | 4.0 | 8.8 |
| Likelihood to Renew | - | 8.1 |
| Usability | - | 8.4 |
| Availability | - | 7.9 |
| Performance | - | 7.5 |
| Support Rating | 3.9 | 6.7 |
| In-Person Training | - | 8.2 |
| Online Training | - | 7.5 |
| Implementation Rating | - | 7.8 |
| Configurability | - | 9.0 |
| Contract Terms and Pricing Model | - | 6.7 |
| Ease of integration | - | 7.0 |
| Product Scalability | - | 7.8 |
| Professional Services | - | 6.7 |
| Vendor post-sale | - | 5.9 |
| Vendor pre-sale | - | 9.1 |