TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gong

    Score9.1 out of 10
    N/AGong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes. The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn,…N/A

    Outreach

    Score8.5 out of 10
    N/AOutreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of go-to-market activities and personnel across the revenue cycle. Outreach offers sales engagement, revenue intelligence, and revenue operations functionalities in a unified platform. The software…N/A
    Pricing
    GongOutreach
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    GongOutreach
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    Community Pulse
    GongOutreach
    Considered Both Products
    Gong.io
    Chose Gong
    The only similar software I've used is Chorus by ZoomInfo. I don't find Zoominfo to be particularly helpful other than for up to date contact info, so having these functions tied to gether is not so important to me, and the actual functionality of Chorus is nowhere near as …
    Incentivized
    Chose Gong
    Ease of use UX Insights quality and detail
    Incentivized
    Chose Gong
    I haven't used Chorus by Zoom in some time, so I'm unsure if they have AI summaries that could compete with Gong.
    Incentivized
    Chose Gong
    I have not used anything else.
    Incentivized
    Chose Gong
    Gong has higher accuracy in terms of call transcript and better brand reliability and sentiment, compared to Chorus by ZoomInfo and Kaia by Outreach. In addition, it is easier to use and share with team compared to other competitors. We also didnt want to have vendor lock-in …
    Incentivized
    Chose Gong
    company chose gong
    Incentivized
    Chose Gong
    Fathom was more intrusive where it had it's own box in Zoom. It looked like there was another person in the meeting with their camera off. Gong manages to record calls without being intrusive at all.
    Incentivized
    Chose Gong
    Currently we use Outreach for all our outbounding. The tool allows us to create email sequences, set up meetings and helps with customer profile when prospecting. We will be switching from Outreach to Gong next week and I am excited to see what the capabilities are to help with …
    Incentivized
    Chose Gong
    We compared Gong, Chorus, and ExecVision (now part of Mediafly), and chose Gong because it appeared to be the most comprehensive and simplest to use.
    Incentivized
    Chose Gong
    I liked how Otter highlights key factors in conversations, I haven't used it enough to choose it over Gong.
    Incentivized
    Chose Gong
    Both Outreach and Salesloft allow for call recording but are missing all features that fall under call intelligence, and simply offer the option to go back and listen to calls.
    Incentivized
    Chose Gong
    Outreach is useful and great for setting up email campaigns and reminders, but I prefer Gong.
    Incentivized
    Chose Gong
    This question is not relevant
    Incentivized
    Chose Gong
    I think gong's main advantage is the multiple use cases and how it helps so many different user groups.

    If Gong had a strong sequencing tool then I could see me using that over Outreach but for now I need to use a separate tool for prospecting efforts.
    Incentivized
    Chose Gong
    Showpad is similar to Gong but it doesn't offer the conversation analysis (like a deal stage, what the conversation is about, etc). It doesn't give you tips for follow-up. It also doesn't tell you your performance (i.e. patience, monologuing, etc). So it's fine for recording …
    Incentivized
    Chose Gong
    Gong is ultimately superior with its product offerings and the service that it can provide to the team. Its functionality, ease of use, simple user interface, and accessibility has been proven superior over the other products. My organization has been using Gong since the start …
    Incentivized
    Chose Gong
    I hated Salesloft; Love Gong.
    Incentivized
    Chose Gong
    The transcription/recording tools in Gong.io have been stronger from what I have seen.
    Incentivized
    Chose Gong
    1. Intuitive UI, easy to set up, and quick adoption.
    2. More visibility on reporting.
    3. Trackers to identify or group certain product calls for feedback. Helps a lot while customizing deal flow.
    Incentivized
    Chose Gong
    SalesHood has training information in it that my company has uploaded - but it does not have recordings or breakdowns of my calls.
    Incentivized
    Chose Gong
    They are different - haven't really investigated other tools much. Gong.io is reasonable priced and works well[.]
    Incentivized
    Chose Gong
    [Gong.io] is the #1.
    Incentivized
    Chose Gong
    [Salesforce.com is] nothing compared to [Gong.io.]
    Incentivized
    Outreach
    Chose Outreach
    They're not direct competitors, but they share many of the same functionalities. Gong has a greater focus on spoken communications, such as calls and demos, rather than emails. I think Gong also has stronger AI capabilities at the moment. However, I don't believe so, Gong would …
    Incentivized
    Chose Outreach
    We found that Outreach was superior to Salesloft and Gong, and a better fit for our organization for the following reasons: User interface and overall experience: it's just a cleaner platform and easier to work in than the other two. Feature set: the other two tools had more …
    Incentivized
    Chose Outreach
    Outreach is our current sales engagement tools. Data flow better SFDC and Outreach is smooth as well.
    Incentivized
    Chose Outreach
    Outreach has better email deliverability and brand reputation compared to its competitors. The pricing and licensing model also fits in with our requirements. Importantly, our leadership and sales teams recommend using Outreach, as they are comfortable with the platform due to …
    Incentivized
    Chose Outreach
    Outreach has the superior task workflows and sequence workflow. If that is what you are hoping to use Outreach has you covered. They also have the pipeline management that is passable and then Kaia which can add in the call coaching. Overall it has everything that you need in …
    Incentivized
    Chose Outreach
    The UI is way easier to use and it just works. It is the standard in it's market.
    Incentivized
    Chose Outreach
    Outreach is more user friendly and has more functions that are useful for my organisation.
    Incentivized
    Chose Outreach
    I prefer Salesloft over Outreach. Even though the functionalities and features are very similar if not identical, I find Salesloft easier to navigate and understand. The analytics in Salesloft also seem more complete and visually more appealing. Salesloft's deal dashboard is …
    Incentivized
    Chose Outreach
    Outreach is just as good as their competitors and from what I understand is much cheaper than some of them. I wasn't part of the buying process, but it seemed to happen pretty quickly so the decision makers in my company must have been impressed enough to make the decision to …
    Incentivized
    Chose Outreach
    I was not involved with the buying process for this product.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    GongOutreach
    Conversation Intelligence Software Features
    Comparison of Conversation Intelligence Software Features features of Gong and Outreach
    Feature
    Gong
    8.7
    88 Ratings
    Outreach
    -
    Ratings
    Speech-to-Text Transcription9.185 Ratings00 Ratings
    Keyword Detection9.085 Ratings00 Ratings
    Sentiment Analysis6.975 Ratings00 Ratings
    Speaker Diarization8.982 Ratings00 Ratings
    Call Recording Playback9.587 Ratings00 Ratings
    Call Summarization8.986 Ratings00 Ratings
    Conversion Metrics8.278 Ratings00 Ratings
    Keyword Search & Retrieval9.284 Ratings00 Ratings
    Call Tagging9.277 Ratings00 Ratings
    Integration with CRM Systems8.274 Ratings00 Ratings
    User Ratings
    GongOutreach
    Likelihood to Recommend
    9.1
    (532 ratings)
    7.1
    (217 ratings)
    Likelihood to Renew
    9.7
    (12 ratings)
    7.0
    (5 ratings)
    Usability
    9.0
    (300 ratings)
    7.9
    (164 ratings)
    Availability
    6.4
    (2 ratings)
    -
    (0 ratings)
    Performance
    7.3
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.2
    (100 ratings)
    1.9
    (20 ratings)
    Online Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Implementation Rating
    4.6
    (6 ratings)
    6.0
    (2 ratings)
    Configurability
    7.3
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.3
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    7.3
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    8.2
    (2 ratings)
    7.9
    (14 ratings)
    Professional Services
    7.3
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.3
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.3
    (2 ratings)
    -
    (0 ratings)