PowerReviews vs. Trustpilot

PowerReviews

PowerReviews

32 Reviews and Ratings

Trustpilot

Trustpilot

45 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
PowerReviews	Score 7.8 out of 10	N/A	PowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was founded in 2005 and is based in Chicago.	N/A
Trustpilot	Score 5.9 out of 10	N/A	Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).	$259 per month per domain

Pricing

PowerReviews

Trustpilot

Editions & Modules

No answers on this topic

Plus: $259
per month per domain
Premium: $629
per month per domain
Advanced: $1,059
per month per domain
Enterprise: Contact for pricing

Offerings

Pricing Offerings
PowerReviews	Trustpilot
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	PowerReviews	Trustpilot
Considered Both Products	PowerReviews Verified User Anonymous Chose PowerReviews My experience was with simple software like Google My Business, but for some Reviews & Ratings, it was good enough and supplied my demand. Once the Google world is one of the bests environments for initial and small businesses, I think using their tools someway we can sound … Incentivized Helpful? Sumon K Chowdhury Asst. Software Specialist Chose PowerReviews PowerReviews had the best price-to-value ratio and the most accessible sales team. We wanted an easy-to-integrate, out-of-the-box review solution with less maintenance. When comparing pricing and features, we saw no Incentivized Helpful? Verified User Anonymous Chose PowerReviews When I need to learn about other people's experiences with a product or service so that I can apply that learning to my own credit process, I think that's the best time to utilize them. Inside the finance and banking industries, in particular, knowledge is power, and it's … Incentivized Helpful? Verified User Anonymous Chose PowerReviews Most CMS softwares bring the basic tools. Solutions like this one bring it to the next level. There are automated features and much more flexibility involved with specialized tools like this one. To us, it was quite simple. If you sell tshirts.. There not much UGC you need, but … Incentivized Helpful? Verified User Anonymous Chose PowerReviews PowerReviews provided the best balance of price and value. BazaarVoice is popular in the industry but when we compared pricing and features we did not see any compelling reason to spend more. PowerReviews also had the easiest team to work with in the sales process, and that has … Incentivized Helpful? Jonathan Strupek Marketing Manager Chose PowerReviews We evaluated a lot of lower-end options within the Shopify app marketplace as options against PowerReviews. While their price tags may have been lower, the quality of product doesn't compare to what PowerReviews has to offer. It's important to note that this type of reviewing … Incentivized Helpful? Verified User Anonymous Chose PowerReviews Very similar service. I did not see much differentiation between the two, so most important factors would be price and network of partners. Incentivized Helpful? Verified User Anonymous Chose PowerReviews It was easier to read customer reviews on PowerReviews than on Bazaarvoice. I was not a part of the approving process for either programs. But in my opinion Bazaarvoice does a better job at filtering with their large variety of options that they can pull in a data sheet for you. Incentivized Helpful? Toby Mei Senior Marketing Analyst Chose PowerReviews PowerReview has the questions and answers as well as syndication network which helps user-generated-content. TrustPilot just provides reviews (at least that's what we used). Incentivized Helpful? Verified User Anonymous Chose PowerReviews We've stayed with PowerReviews over the years partially due to development priorities, but they offer a very good value for the product. TrustPilot has a good platform as well, but we haven't had a strong enough reason to change. Incentivized Helpful? Larisa Chubaruk Digital Project Manager Chose PowerReviews Bazaarvoice Local Incentivized Helpful? Verified User Anonymous Chose PowerReviews PowerReviews was the most robust solution at competitive pricing compared to its next closest competitor, Bazaarvoice. Incentivized Helpful? Verified User Anonymous Chose PowerReviews Account Management is pretty comparable; pleased with both experiences. The Turn To interface seemed a bit more user-friendly but no real complaints with regard to PowerReviews. Incentivized Helpful? Verified User Anonymous Chose PowerReviews PowerReviews had a much simpler custom integration process, which was very helpful, as we use a lot of proprietary systems. With Bazaarvoice, it was a complicated process to make any changes to the reviews section without a lot of technical involvement. Additionally, … Incentivized Helpful? Reid Mirre, CPM Manager - Web Design & Content Chose PowerReviews We are currently using BazaarVoice and while the platform is nice, the transition from PR has been very rough. Our account management seems spread too thin, and has outright acknowledged that they misplaced our notes. This has felt sloppy in comparison to PR. Incentivized Helpful? Timothy Lakin Ecommerce Merchandising Manager Chose PowerReviews PowerReviews has a good mix of popularity, user friendliness, high level customer service and value pricing that makes it stand out for my needs - I have used Bazaarvoice in the past, and it's a very good service as well, though their level of customer service was not as … Incentivized Helpful?	Trustpilot Melissa Best Director of Digital Marketing Chose Trustpilot We also evaluated Bazaarvoice when considering adding customer reviews. Completing a tax return takes time and energy from our customers. We did not want them to fill out a lengthy questionnaire-type review. We wanted to make the review process as simple as possible. … Incentivized Helpful? Thomas Pittman Director of Marketing Chose Trustpilot Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies. Incentivized Helpful?

Best Alternatives
	PowerReviews	Trustpilot
Small Businesses	Growave Score 9.7 out of 10	Growave Score 9.7 out of 10
Medium-sized Companies	Bazaarvoice Score 8.3 out of 10	PowerReviews Score 7.8 out of 10
Enterprises	Bazaarvoice Score 8.3 out of 10	PowerReviews Score 7.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	PowerReviews	Trustpilot
Likelihood to Recommend	7.9 (0 ratings)	2.6 (0 ratings)
Likelihood to Renew	- (0 ratings)	8.0 (0 ratings)
Support Rating	9.0 (0 ratings)	8.7 (0 ratings)

User Testimonials
	PowerReviews	Trustpilot
Likelihood to Recommend	PowerReviews is a great tool for outside customers to leave reviews, however, it is not very friendly for the team that is taking the information, analyzing it, and trying to learn from it. Their website can be much improved for ease of use, additionally, it may just be my server, but it takes a lot of time for information to load, even if the review volume is 0. Just all the baggage that comes with the page loading makes it slow Incentivized Verified User Anonymous Read full review	TrustPilot cannot be trusted. They have consistently removed reviews since I started with them. At first I thought it was a one or two off situation. We recently launched an "ask for reviews" initiative and got several positive reviews and TrustPilot removed all of them, without recourse. This hurts us really badly and initiates drawn-out emails with our customers. TrustPilot is wrong about legitimate reviews and has no clean way to resolve that. They hurt our customer relationships more than helped. Isaiah McPeak COO (Chief Operating Officer) Read full review
Pros	Their flexibility with moderation options works well for our business. We can moderate immediately, or have PowerReviews handle the first round of moderation. The back end reporting allows us to export and distribute review content on an automated schedule, helping our product managers get first hand feedback. Easy for customers to leave reviews, with some customization by product type built in and configurable for our products. Also relatively easy to drop visitors in to a review form for the exact product they've purchased. Good value compared to the other major player in the consumer review space. Incentivized Verified User Anonymous Read full review	Their website UI allows for fluid visualizations and analysis of the review data. Their website widget integrates well with the website allowing us to display reviews dynamically. They have pretty advanced integrations with Google SERPs where you can actually have your TP review show up instead of your Google review, which can have benefits. Incentivized Thomas Pittman Director of Marketing Read full review
Cons	If you lack basic coding knowledge (or don't have someone on your team to set this up) it may be a bit of a challenge to get started. The backend has a bit of a learning curve to it, but can be worked through easily with persistence. Incentivized Jonathan Strupek Marketing Manager Read full review	It would be good to have more control over invalid reviews. It would be good if buyers were required to contact the company to express their concerns before doing it on the reviews sites because many times a negative impression is caused by a misunderstanding and other potential buyers are not helped by being exposed to this misinformation. Ideally, the data could be integrated into our website easier. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	No answers on this topic	It's expensive and customer service is not the best. Incentivized Verified User Anonymous Read full review
Support Rating	The team over at PowerReviews was always very helpful with us and our customer service team. They responded to any questions we had quickly. Incentivized Verified User Anonymous Read full review	I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support. Incentivized Melissa Best Director of Digital Marketing Read full review
Alternatives Considered	PowerReviews provided the best balance of price and value. bazaarvoice is popular in the industry but when we compared pricing and features we did not see any compelling reason to spend more. PowerReviews also had the easiest team to work with in the sales process, and that has continued into the engagement. Incentivized Verified User Anonymous Read full review	We also evaluated Bazaarvoice when considering adding customer reviews. Completing a tax return takes time and energy from our customers. We did not want them to fill out a lengthy questionnaire-type review. We wanted to make the review process as simple as possible. Bazaarvoice seemed to be well-suited for retail brands but not for finance. I had used Bazaarvoice at a previous employer and implementing the review stars in our Google ads was a lengthier process back then. It may have changed now. The review stars automatically appeared in our Google ads after we reached 100 reviews. Implementing Trustpilot into our tech stack was a much easier process as well. Incentivized Melissa Best Director of Digital Marketing Read full review
Return on Investment	Custom components and PowerReviews API can display positive customer feedback from an element. In return for honest reviews and answers to customer questions, we provide genuine and authentic feedback and let customers strain new products. Syndicated reviews help customers see how products work in real life, which increases trust in our website/business and the products and boosts conversions. Incentivized Sumon K Chowdhury Asst. Software Specialist Read full review	We've seen an increase in CTR and CVR while lowering our CPAs using our reviews in our display and social media ads. Integrating the star rating with our Google Ads was automatic and we saw a lift in CTR when the stars were added. We saw an uptick in traffic in from our Trustpilot review page to our website. Incentivized Melissa Best Director of Digital Marketing Read full review
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