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ProProfs Help Desk vs. SolarWinds Web Help Desk (WHD)

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ProProfs Help Desk

3 Reviews and Ratings

SolarWinds Web Help Desk (WHD)

53 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ProProfs Help Desk

    Score8.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    		ProProfs Help Desk is a customer support tool that promises to help agents track and resolve customer-care-related issues. The cloud-based software aims to enable businesses to deliver a delightful customer experience. This becomes possible with faster and effective ticket resolution. Key benefits and capabilities include: Timely resolution of customer queries: Customers feel delighted with timely responses. ProProfs help desk ticketing system allows managers and system…

    $29.99

    per month per user

    SolarWinds Web Help Desk (WHD)

    Score8 out of 10
    		N/ASolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities.

    $533

    per year per user

    Pricing
    ProProfs Help DeskSolarWinds Web Help Desk (WHD)
    Editions & Modules
    Free
    $0
    Unlimited Users
    Team
    $29.99
    per month per user
    ENTERPRISE
    $ 499 per month
    Unlimited Users
    No answers on this topic
    Offerings
    Pricing Offerings
    ProProfs Help DeskSolarWinds Web Help Desk (WHD)
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—SolarWinds also offers Perpetual licensing starting at $1129 per technician.
    More Pricing Information
    Features
    ProProfs Help DeskSolarWinds Web Help Desk (WHD)
    Incident and problem management
    Comparison of Incident and problem management features of ProProfs Help Desk and SolarWinds Web Help Desk (WHD)
    Feature
    ProProfs Help Desk
    8.2
    1 Ratings
    SolarWinds Web Help Desk (WHD)
    9.8
    19 Ratings
    Organize and prioritize service tickets8.21 Ratings9.819 Ratings
    ITSM collaboration and documentation7.31 Ratings9.014 Ratings
    Ticket creation and submission9.11 Ratings9.99 Ratings
    Ticket response8.21 Ratings9.99 Ratings
    Expert directory00 Ratings10.013 Ratings
    Subscription-based notifications00 Ratings9.817 Ratings
    Self Help Community
    Comparison of Self Help Community features of ProProfs Help Desk and SolarWinds Web Help Desk (WHD)
    Feature
    ProProfs Help Desk
    8.2
    1 Ratings
    SolarWinds Web Help Desk (WHD)
    9.4
    8 Ratings
    Internal knowledge base8.21 Ratings9.48 Ratings
    External knowledge base00 Ratings9.46 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of ProProfs Help Desk and SolarWinds Web Help Desk (WHD)
    Feature
    ProProfs Help Desk
    7.7
    1 Ratings
    SolarWinds Web Help Desk (WHD)
    9.4
    9 Ratings
    Email support8.21 Ratings9.99 Ratings
    Help Desk CRM integration7.31 Ratings8.04 Ratings
    Customer portal00 Ratings9.78 Ratings
    Social integration00 Ratings10.04 Ratings
    User Ratings
    ProProfs Help DeskSolarWinds Web Help Desk (WHD)
    Likelihood to Recommend
    6.4
    (1 ratings)
    8.5
    (19 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (4 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (3 ratings)
    Support Rating
    7.3
    (1 ratings)
    10.0
    (5 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (2 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)