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RingEX vs. Talkdesk

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RingEX

459 Reviews and Ratings

Talkdesk

664 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    RingEX

    Score8.6 out of 10
    		N/ARingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

    $19.99

    per month

    Talkdesk

    Score8.6 out of 10
    		N/ATalkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.

    $85

    per month per user

    Pricing
    RingEXTalkdesk
    Editions & Modules
    Essentials (up to 20 users)
    $19.99
    per user/per month
    Standard
    $27.99
    per user/per month
    Premium
    $34.99
    per user/per month
    Ultimate
    $49.99
    per user/per month
    CX Cloud Digital Essentials
    $85
    per month per user
    CX Cloud Voice Essentials
    $105
    per month per user
    CX Cloud Elite
    $145
    per month per user
    CX Cloud Elite
    $165
    per month per user
    Industry Experience Clouds
    $225
    Offerings
    Pricing Offerings
    RingEXTalkdesk
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsPricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)*Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted.
    More Pricing Information
    Community Pulse
    RingEXTalkdesk
    Considered Both Products
    RingCentral
    Verified User
    Chose RingEX
    So far, RingEX has been very reliable and always exceeds our expectations. It creates a very secure environment wherein even our customers and clients can rely upon it. With the advanced features of this tool, we were able to deliver the expectations back to our customers. User …
    Incentivized
    Talkdesk
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    RingEXTalkdesk
    Cloud PBX
    Comparison of Cloud PBX features of RingEX and Talkdesk
    Feature
    RingEX
    8.5
    160 Ratings
    Talkdesk
    -
    Ratings
    Hosted PBX8.487 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)8.0118 Ratings00 Ratings
    User templates8.4109 Ratings00 Ratings
    Call reports8.6144 Ratings00 Ratings
    Directory of employee names9.3143 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of RingEX and Talkdesk
    Feature
    RingEX
    8.8
    169 Ratings
    Talkdesk
    -
    Ratings
    Answering rules8.7154 Ratings00 Ratings
    Call recording9.2143 Ratings00 Ratings
    Call park8.5123 Ratings00 Ratings
    Call screening8.5134 Ratings00 Ratings
    Message alerts9.1159 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of RingEX and Talkdesk
    Feature
    RingEX
    9.0
    145 Ratings
    Talkdesk
    -
    Ratings
    Video conferencing8.9110 Ratings00 Ratings
    Audio conferencing9.5125 Ratings00 Ratings
    Video screen sharing8.380 Ratings00 Ratings
    Instant messaging9.398 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of RingEX and Talkdesk
    Feature
    RingEX
    9.3
    146 Ratings
    Talkdesk
    -
    Ratings
    Mobile app for iOS9.2128 Ratings00 Ratings
    Mobile app for Android9.3110 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of RingEX and Talkdesk
    Feature
    RingEX
    -
    Ratings
    Talkdesk
    7.8
    470 Ratings
    Agent dashboard00 Ratings7.5450 Ratings
    Validate callers00 Ratings8.7397 Ratings
    Outbound response00 Ratings7.0413 Ratings
    Call forwarding00 Ratings7.0403 Ratings
    Click-to-call (CTC)00 Ratings8.6375 Ratings
    Warm transfer00 Ratings8.8425 Ratings
    Predictive dialing00 Ratings8.3219 Ratings
    Interactive voice response00 Ratings8.2300 Ratings
    REST APIs00 Ratings8.1236 Ratings
    Call scripts00 Ratings7.1213 Ratings
    Call tracking00 Ratings8.3418 Ratings
    Multichannel integration00 Ratings7.6305 Ratings
    CRM software integration00 Ratings5.8361 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of RingEX and Talkdesk
    Feature
    RingEX
    -
    Ratings
    Talkdesk
    8.5
    456 Ratings
    Inbound call routing00 Ratings8.2416 Ratings
    Omnichannel inbound routing00 Ratings8.1299 Ratings
    Recording00 Ratings9.0440 Ratings
    Quality management00 Ratings9.0400 Ratings
    Call analytics00 Ratings8.2414 Ratings
    Historical reporting00 Ratings9.2421 Ratings
    Live reporting00 Ratings8.3413 Ratings
    Customer surveys00 Ratings8.0230 Ratings
    Customer interaction analytics00 Ratings8.2265 Ratings
    User Ratings
    RingEXTalkdesk
    Likelihood to Recommend
    8.5
    (180 ratings)
    8.4
    (483 ratings)
    Likelihood to Renew
    8.9
    (15 ratings)
    8.5
    (37 ratings)
    Usability
    8.7
    (11 ratings)
    8.5
    (299 ratings)
    Availability
    9.3
    (110 ratings)
    10.0
    (7 ratings)
    Performance
    8.0
    (2 ratings)
    10.0
    (7 ratings)
    Support Rating
    5.3
    (28 ratings)
    6.6
    (130 ratings)
    In-Person Training
    7.3
    (1 ratings)
    10.0
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (5 ratings)
    Implementation Rating
    8.1
    (6 ratings)
    7.4
    (217 ratings)
    Configurability
    7.0
    (1 ratings)
    10.0
    (7 ratings)
    Contract Terms and Pricing Model
    1.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    Product Scalability
    10.0
    (2 ratings)
    10.0
    (7 ratings)
    Professional Services
    1.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    4.0
    (1 ratings)
    9.1
    (3 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    9.1
    (3 ratings)