Skype for Business / Lync (discontinued) vs. Zoom Workplace

Skype for Business / Lync (discontinued)

Zoom Workplace

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Skype for Business / Lync (discontinued)	Score8.7 out of 10	N/A	Skype for Business was an online messaging and conferencing tool, now superseded by Microsoft Teams.	N/A
Zoom Workplace	Score8.4 out of 10	N/A	Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.	$15.99 per month per user

Pricing

Skype for Business / Lync (discontinued)

Zoom Workplace

No answers on this topic

Add-On Zoom Translated Captions: $5
per month per license
Add-On - Zoom Whiteboard: $24.90
per year
Pro: $149.90
per year per user
Business: $199.90
per year per user
Business Plus: $250.00
per year per user
Add-On - Conference Room Connector: $499
per year
Basic: Free
Enterprise: Custom
Add-On - Large Meetings: starting at $600
per year
Add-On - Cloud Storage: starting at $120
per year
Add-On Audio Conferencing: starting at $1200
per year
Add-On Zoom Phone Power Pack: Starting at $300
per year per user
Add-On - Zoom IQ for Sales: Contact Sales
Add-On - Quality of Service Subscription: Contact Sales

Pricing Offerings
Skype for Business / Lync (discontinued)	Zoom Workplace
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

No setup fee

—

Community Pulse
Key User Insights
	Skype for Business / Lync (discontinued)	Zoom Workplace
Considered Both Products	Discontinued Products Verified User Chose Skype for Business / Lync (discontinued) Where Skype for Business, now part of Microsoft Teams fails, Zoom shines. Zoom is able to handle significantly higher number of participants without dropping in quality and/or issues with viewing all participants. Other aspects such as more fine-tuned control of participants is … Incentivized Helpful? Khairul Islam Tonmoy Software Developer in Product Management at STAR TECH IT solution Ltd (Information Technology & Services, 11-50 employees) Chose Skype for Business / Lync (discontinued) Skype for Business's unique features offers many benefits. When I need to communicate with my colleagues, I rely on the chat function. Its interface is intuitive and has top-notch sound. Making groups is easy, and Incentivized Helpful? Kapil Pai PM in Engineering at GH (Biotechnology, 501-1000 employees) Chose Skype for Business / Lync (discontinued) Teams is a superior product. The companies are now shifting more towards Teams as compared to Skype. Incentivized Helpful? Yvette Ardoin NOC at CPSB (Education Management, 1001-5000 employees) Chose Skype for Business / Lync (discontinued) Our school district uses both Zoom and Microsoft Teams. Many of our users prefer Zoom over Teams because they say Zoom is easier. Not considering just the Chat feature, I like the ease of setting up a conference in Teams and sending out the calendar event. The integration of … Incentivized Helpful? Sushant goyal Analyst in Finance and Accounting at Airtel International LLP-Airtel Africa (Telecommunications, 10,001+ employees) Chose Skype for Business / Lync (discontinued) Skype for Business existing before all these other softwares were present. So legacy is maintained by Skype. Main feature that stacks up Skype against all of the mentioned apps is security provided by Skype for Business apps. As we all know Zoom was not at all safe to use as lots … Incentivized Helpful? Mohammad Aminul Islam Postdoctoral Associate in Engineering at University at Buffalo (Higher Education, 5001-10,000 employees) Chose Skype for Business / Lync (discontinued) Skype for Business is great for arranging interactive sessions with group members. It has great audio and video quality and live chat enable others to communicate with each other personally or as a group during any session. File sharing is also easy. It is best for its quality … Incentivized Helpful? Verified User Chose Skype for Business / Lync (discontinued) We have Skype and teams both in the company. Teams GUI is very great when compared to Skype and also it has more features and options. It works with other 365 products. File storage, video quality is much better. Also, application integration are tremendous. It shows best … Incentivized Helpful? Samer Araabi Research Director in Research & Development at Accountability Counsel (Legal Services, 11-50 employees) Chose Skype for Business / Lync (discontinued) We [use] Zoom at least 10x more often than Skype for Business, and even though I feel like Zoom has some very shady business practices, their recent security upgrades have been a really valuable way to feel safer about our calls. The biggest drawback on Zoom vs Skype for … Incentivized Helpful? Verified User Chose Skype for Business / Lync (discontinued) We're working to transition away from Skype for Business and onto one of the alternatives. Working with Skype for Business, many of the features feel "last-gen" and while it's not terrible and it gets the job done, the alternatives have more team collaboration utilities and … Incentivized Helpful? Molly Terbovich-Ridenhour President & CEO in Professional Services at San Diego Civic Youth Ballet (Performing Arts, 11-50 employees) Chose Skype for Business / Lync (discontinued) They are actually about equal. Incentivized Helpful? Kaleb-John Loo Senior Firmware Engineer in Engineering at Spirent Communications (Telecommunications, 1001-5000 employees) Chose Skype for Business / Lync (discontinued) Skype for Business is the paid version of Skype and thus provides more features and capabilities. As a business with employees worldwide, we require video conferencing software that supports more than 25 members in a call, which is why Skype for Business is preferred over Skype.… Incentivized Helpful? Chris Lesner Founder & CEO in Marketing at Project World Impact (Internet, 11-50 employees) Chose Skype for Business / Lync (discontinued) Skype is a solid product, but in comparison to the other tools on the market (mainly the 3 we have used being UberConference, Zoom, and Join.e), it is significantly overpriced. The power of Skype for Business is extreme, however, they are all great at this point and it has no … Incentivized Helpful? Verified User Chose Skype for Business / Lync (discontinued) WebEx seems to be more cumbersome than Skype and does not integrate as smoothly into Microsoft Outlook. Incentivized Helpful? Ryan Blodgett IT Support Specialist in Information Technology at FasPsych (Information Technology and Services, 11-50 employees) Chose Skype for Business / Lync (discontinued) Skype for Business has made itself a clear leader among the pack. I would put it at the top of the list because it's easy to deploy/manage and simply works great! Incentivized Helpful? Diana Tejeda Sales Transformation Leader in Sales at Softtek (Information Technology and Services, 10,001+ employees) Chose Skype for Business / Lync (discontinued) We had a similar situation, when the server was saturated, it was impossible to connect, but you could raise your hand to ask questions, it had polling and Q&A. You could also record the meetings, even when you connected through phone. Incentivized Helpful? Andrey Perepelitsyn Microsoft SQL Server DBA in Information Technology at DBI (Information Technology and Services, 201-500 employees) Chose Skype for Business / Lync (discontinued) Slack has a bit higher sound quality on calls but does not have a very comfortable GUI and not very good notification sounds. On the other hand, you can connect several accounts to Slack client, as for Skype for Business you can connect only one account and run only one … Incentivized Helpful? Natasha Johnson Office Coordinator in Customer Service at Virtual Friends (Facilities Services, 201-500 employees) Chose Skype for Business / Lync (discontinued) Although I do enjoy working with both Skype and Zoom for video conferencing. I would honestly say Skype delivered better video quality. Incentivized Helpful?	Zoom Verified User Chose Zoom Workplace Skype for Business will not work for video conferencing outside of our network so we can only video conference internally. Their chat feature is way better as well. You can save your chats and search them as well. You can also record meetings and it automatically takes notes … Incentivized Helpful? Andy Howard Founder & Managing Director in Professional Services at Howard & Associates (Management Consulting, 1-10 employees) Chose Zoom Workplace Video quality is superior. The ability to adjust to network disruptions is superior (Skype for Business in many cases never recovers and you need to restart). The ability to meet with external participants over video is superior. Incentivized Helpful? Verified User Chose Zoom Workplace We've selected Zoom because it integrates easily with our CRM and allowed to port our phone number. Unfortunately, their billing and tech support are really bad. Incentivized Helpful? Verified User Chose Zoom Workplace Low cost and improve quality when you have several participants. Multi platform support is also amazing for this tool, no mater if we are talking about PC or MAC, Windows or Linux, Zoom can be easily be used. Support provided by the vendor is also an incredible key feature of … Incentivized Helpful? Marcellous Wright, PMP® Site Manager in Information Technology at Strategic Resources, Inc. (SRI) (Telecommunications, 201-500 employees) Chose Zoom Workplace Zoom is much better than using a source such as Vonage for business meeting solutions. The main reason would be Vonage has limits and can't always function properly when using a government computer. In those situations, one would need to use a mobile device. When it comes to … Incentivized Helpful? Joel Amaya Help Desk Technician in Information Technology at BYU-Pathway Worldwide (E-Learning, 1001-5000 employees) Chose Zoom Workplace Zoom has a very friendly UI that allows any kind of people to easily use the application, it has a light design but with all the necessary features without overflooding the options. Zoom has great stability and great performance among other counterparts making this a very … Incentivized Helpful? Anastasia Globa Lecturer in Computational Design and Advanced Manufacturing (Architecture) at University of Sydney (E-Learning, 10,001+ employees) Chose Zoom Workplace Zoom is 100% superior in almost all aspects compared to its 2 main competitors: Microsoft Teams and Skype. Only a few organizations in the Australian Education sector use Skype anymore. There are several universities and organizations that are forced to use Teams by their … Incentivized Helpful? Verified User Chose Zoom Workplace Despite the availability of many tools like Zoom on the market, Zoom has made its presence and become the most valuable and loved tool. The tool has all the features that any other tool like this should have and provides a one-stop solution for all the demands any business … Incentivized Helpful? Aurpa Fiza Mapple Ltd in Customer Service at App developer (Computer Software, 11-50 employees) Chose Zoom Workplace I used to use Skype before Zoom. Zoom's robust and quality features are not available in Skype. Zoom is a video conferencing solution that maintains advanced online collaboration features while improving video quality. It has made it possible for me to continue my work as a … Incentivized Helpful? Verified User Chose Zoom Workplace Zoom app is user friendly, it is also very fun to use. We chose zoom over other apps because of its efficiency and better functionality. Because of Zoom, we've all become great communicators. Also, since it is widely used by business owners and corporations, people are counting … Incentivized Helpful? Tony Albers UNIX Systems Architect in Information Technology at Royal Danish Library (Libraries, 501-1000 employees) Chose Zoom Workplace Skype is Windows only, so it's completely unusable for us. It's got poor audio and video quality too. Microsoft Teams, at least on Linux, is incredibly slow. I once timed it--it took 45 seconds from hitting enter in the browser location bar until the Teams channels were usable. … Incentivized Helpful? Verified User Chose Zoom Workplace In my opinion, Zoom blows Skype out of the water. Skype was a great tool, but always seemed like an unprofessional form of communication given that I had been using it since my adolescence. While Zoom can be used by the younger generation as well, it seems to be a much better … Incentivized Helpful? Kunj Mehta Senior Consultant in Finance and Accounting at Deloitte India (Offices of the US) (Financial Services, 10,001+ employees) Chose Zoom Workplace Zoom stacks up as the best product against Skype since Skype is very very slow and lags a lot between calls and video conferences whereas Zoom has all the [same] features with better quality and [more] user friendly. Sometimes it's hard to open Skype as it gets stuck on the … Incentivized Helpful? Verified User Chose Zoom Workplace We went with Skype since the pricing was better compared to other options. Incentivized Helpful? Verified User Chose Zoom Workplace I did not list all of the software we have tried here, but we have literally tried and used everything, nothing works as seamlessly and easily as Zoom. Incentivized Helpful? Doug Blankenship Manager, Unified Communications in Information Technology at Moffitt Cancer Center (Hospital & Health Care, 5001-10,000 employees) Chose Zoom Workplace We were formerly a Skype shop which worked great for internal IM and phone, yet, when we attempted to share content outside the organization the ability to do so never worked. We then turned our attention to Cisco WebEx which provided the collaboration externally but was … Incentivized Helpful? Verified User Chose Zoom Workplace More features, fewer dropped calls, fewer audio issues. Incentivized Helpful? Derek Brifu Unified Communications Engineer in Information Technology at Fidelis Care (Insurance, 1001-5000 employees) Chose Zoom Workplace Zoom is leaps and bounds a better alternative to a Skype solution when it comes to video conferencing. Incentivized Helpful? Richard Nandlal Specialist Senior Communications in Information Technology at Enterprise Products (Oil & Energy, 5001-10,000 employees) Chose Zoom Workplace Zoom is easier to access and it doesn't fail like Webex does. I have issues getting into a Webex meeting all the time. I have to click on it multiple times to access or call the owner to figure out why I can't access the meeting. Very frustrating when you are trying to join a … Incentivized Helpful? Verified User Chose Zoom Workplace Zoom is much better than Hangouts for performance reasons. Incentivized Helpful? Kat Brewer On Site Support Lead in Information Technology at Aptiv (Automotive, 10,001+ employees) Chose Zoom Workplace Compared to these other products, Zoom has greater ease of use, and easier connection for our end users. Faster set up, with minimal to no hiccups. We have had user acceptance at a much more successful rate and customer satisfaction has been positive. I look forward to trying … Incentivized Helpful? Verified User Chose Zoom Workplace Zoom blows all other competitors out of the water from a value standpoint. Features and ease of use are big advantages that Zoom has over its competitors. Incentivized Helpful? Elizabeth Hudak , PMP Manager Telecom & Network Operations in Information Technology at Element Fleet Management (Financial Services, 1001-5000 employees) Chose Zoom Workplace Zoom is more stable than Skype and easier to use than Teams without being dependent on other MS products. Incentivized Helpful? Verified User Chose Zoom Workplace Zoom is by far better than Skype when connecting to external clients. Skype required changes to firewalls or other settings by our clients, Zoom does not require that and has been very easy to deploy. Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Skype for Business / Lync (discontinued)

Zoom Workplace

Comparison of Performance & Compatibility of Online Events Software features of Skype for Business / Lync (discontinued) and Zoom Workplace
Feature	Skype for Business / Lync (discontinued) 8.0 195 Ratings	Zoom Workplace 8.4 932 Ratings
High quality audio	9.1191 Ratings	8.7926 Ratings
High quality video	9.0185 Ratings	8.7924 Ratings
Low bandwidth requirements	5.0181 Ratings	00 Ratings
Mobile support	9.0146 Ratings	00 Ratings

Comparison of Screen Sharing features of Skype for Business / Lync (discontinued) and Zoom Workplace
Feature	Skype for Business / Lync (discontinued) 7.0 191 Ratings	Zoom Workplace 8.6 931 Ratings
Desktop sharing	9.0191 Ratings	9.1930 Ratings
Whiteboards	5.0120 Ratings	00 Ratings

Comparison of Online Meetings / Events features of Skype for Business / Lync (discontinued) and Zoom Workplace
Feature	Skype for Business / Lync (discontinued) 9.3 188 Ratings	Zoom Workplace 8.6 936 Ratings
Calendar integration	10.0174 Ratings	8.3850 Ratings
Meeting initiation	9.5182 Ratings	9.5910 Ratings
Integrates with social media	8.182 Ratings	00 Ratings
Record meetings / events	9.0143 Ratings	9.4885 Ratings
Slideshows	10.0115 Ratings	00 Ratings

Comparison of Online Events Collaboration features of Skype for Business / Lync (discontinued) and Zoom Workplace
Feature	Skype for Business / Lync (discontinued) 7.5 173 Ratings	Zoom Workplace 8.2 807 Ratings
Live chat	8.5171 Ratings	8.4789 Ratings
Audience polling	7.094 Ratings	00 Ratings
Q&A	7.094 Ratings	00 Ratings

Comparison of Online Events Security features of Skype for Business / Lync (discontinued) and Zoom Workplace
Feature	Skype for Business / Lync (discontinued) 6.8 156 Ratings	Zoom Workplace 9.1 792 Ratings
User authentication	9.0142 Ratings	9.1695 Ratings
Participant roles & permissions	8.5148 Ratings	9.2759 Ratings
Confidential attendee list	3.0109 Ratings	00 Ratings

Comparison of VoIP system collaboration features of Skype for Business / Lync (discontinued) and Zoom Workplace
Feature	Skype for Business / Lync (discontinued) 7.8 1 Ratings	Zoom Workplace - Ratings
Video conferencing	7.01 Ratings	00 Ratings
Audio conferencing	8.01 Ratings	00 Ratings
Video screen sharing	8.01 Ratings	00 Ratings
Instant messaging	8.01 Ratings	00 Ratings

Comparison of Cloud PBX features of Skype for Business / Lync (discontinued) and Zoom Workplace
Feature	Skype for Business / Lync (discontinued) - Ratings	Zoom Workplace 8.7 179 Ratings
Hosted PBX	00 Ratings	8.082 Ratings
Multi-level Interactive Voice Response (IVR)	00 Ratings	8.9104 Ratings
Directory of employee names	00 Ratings	9.0165 Ratings

Comparison of Call Management features of Skype for Business / Lync (discontinued) and Zoom Workplace
Feature	Skype for Business / Lync (discontinued) - Ratings	Zoom Workplace 8.8 199 Ratings
Answering rules	00 Ratings	8.4150 Ratings
Call recording	00 Ratings	9.1180 Ratings
Call park	00 Ratings	9.0114 Ratings
Call screening	00 Ratings	8.8125 Ratings
Message alerts	00 Ratings	9.1158 Ratings
Business SMS/External Messaging	00 Ratings	9.0104 Ratings
Voicemail Transcription	00 Ratings	8.3146 Ratings

Comparison of Mobile apps features of Skype for Business / Lync (discontinued) and Zoom Workplace
Feature	Skype for Business / Lync (discontinued) - Ratings	Zoom Workplace 9.2 223 Ratings
Mobile app for iOS	00 Ratings	9.3198 Ratings
Mobile app for Android	00 Ratings	9.1138 Ratings

Comparison of Unified Communications Platform and Collaboration features of Skype for Business / Lync (discontinued) and Zoom Workplace
Feature	Skype for Business / Lync (discontinued) - Ratings	Zoom Workplace 9.0 186 Ratings
Centralized communications management	00 Ratings	8.8148 Ratings
Team messaging	00 Ratings	9.2156 Ratings
Team document sharing	00 Ratings	9.2136 Ratings
Call and meeting analytics	00 Ratings	8.9154 Ratings

User Ratings
	Skype for Business / Lync (discontinued)	Zoom Workplace
Likelihood to Recommend	8.4 (198 ratings)	9.0 (984 ratings)
Likelihood to Renew	9.0 (7 ratings)	4.5 (21 ratings)
Usability	9.0 (14 ratings)	5.7 (41 ratings)
Availability	- (0 ratings)	9.1 (2 ratings)
Performance	- (0 ratings)	9.1 (2 ratings)
Support Rating	8.5 (40 ratings)	1.6 (42 ratings)
In-Person Training	- (0 ratings)	9.1 (1 ratings)
Implementation Rating	7.0 (2 ratings)	2.5 (9 ratings)
Configurability	- (0 ratings)	9.1 (2 ratings)
Contract Terms and Pricing Model	- (0 ratings)	8.0 (13 ratings)
Ease of integration	- (0 ratings)	7.3 (2 ratings)
Product Scalability	- (0 ratings)	9.1 (2 ratings)
Professional Services	- (0 ratings)	9.2 (8 ratings)
Vendor post-sale	- (0 ratings)	9.1 (2 ratings)
Vendor pre-sale	- (0 ratings)	7.3 (2 ratings)

Skype for Business / Lync (discontinued) vs. Zoom Workplace

Skype for Business / Lync (discontinued)

Zoom Workplace

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