Chose Hotjar
Hotjar is the only tool like this that I've used. It is easy to use and beneficial. I would recommend it to anyone looking for this kind of tool.
Hotjar vs. Smartlook
Hotjar vs. Smartlook
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Hotjar | N/A | Hotjar is a conversion rate optimization tool for digital marketers. Features include heatmapping, visual session recording, conversion funnel analytics, form analytics, feedback polls and surveys, and usability testing. The tool is used by digital analysts, UX designers, web developers and product marketers. Hotjar was acquired by Contentsquare September 2021, and is now a Contentsquare brand. | $39 per month 100 daily sessions | |
 Smartlook | Mid-Size Companies (51-1,000 employees) | Smartlook is an analytics solution tool for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind users' actions. It helps users understand precisely how customers interact with website and app — watch recordings, create heatmaps, use automatic tracked events, and build conversion funnels. Data is seen on one central dashboard, which enables sharing and collaborating with colleagues. This is to support clear, data-driven decision-making for product managers,… | $55 per month 5000 sessions |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | Discount available for annual pricing. | All Smartlook packages support both web and mobile app platforms. | ||||||||||||||
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| Considered Both Products |  Hotjar  Alex Richards Chief Information Officer & Co-Founder Chose Hotjar For us, Hotjar was really simple to implement and the user interface is really easy to use and get accustomed to. Some of the other products we evaluated didn't have as rich features and were way overpriced which made us choose Hotjar. Also, Hotjar allows you to capture …  Leandro Chaves Desenvolvedor de software Chose Hotjar Whatever software does, Hotjar does better. Integration and setup are really fast and you can have data to analyze in a few minutes. Also, the support team is very dedicated and there's a lot of documentation and examples you can follow.  Namandeep Bhatia Co Founder & Chief Technology Officer Chose Hotjar There are overlaps of a few features, but session recording is a unique feature of Hotjar.  Akhil Gupta Senior Software Engineer Chose Hotjar Cmparing with other products in the same vertical, we found the UX UI for Hotjar the best. It is easier to integrate with and has lot many more features as compared to its nearest competitors. We fount the product to be robust and accurate with lot of customizable options to …  Jasper van der Zwaan Mgr. Web Optimization Chose Hotjar I test drove Lucky Orange and decided to keep Hotjar as the UI is easier to use. The competitor had no compelling features vs the ones offered by Hotjar. I also found the standard sound effects in Lucky Orange very overbearing and obnoxious.  Markus Kapferer Head of E-Commerce Chose Hotjar We used different tools but Hotjar combines several functionalities in one tool. So we used and are still using SurveyMonkey for bigger Surveys but it's handy to also have a tool where we can create short single questions surveys. We selected Hotjar because it is a good …  Carlos Ibarra Director Operaciones Chose Hotjar Hotjar is better at taking screenshots from landing pages which help us better visualize clicks, scroll and mouse movements. With Hotjar, we can better see what users are doing on our landing pages. This way you'll have a much more accurate picture of how people arrive at …  Becky Jewell Laughton Director of Customer Happiness Chose Hotjar I've really liked Hotjar for our web app and haven't had a need to look for other products. We've used Hotjar for three years and it gets us the answers we need for our web app UI changes or releases. I've really enjoyed using it.  Aline Gonçalves Rodrigues CRO Specialist Chose Hotjar Mouseflow matches nearly every feature that Hotjar offers – although, they may work a little differently. The most relevant difference is in data capture. Hotjar offers unlimited options for heat maps, recordings, forms and comments as long as you are a paying customer. In … |  Smartlook  Joseph Shapiro CEO (Chief Executive Officer) Chose Smartlook I like it more in different aspects such as pricing, capabilities, UI, etc. When it comes to the pricing, I have been using it for many years, and always was easy to use and to see what was happening with conversions. It's the most undervaluable tool these days. When I was …  Francesco Tonti Development Director Chose Smartlook I find that SmartLook has a simpler interface to use than Hotjar.  Firoz Parakkat Co-Founder & Head of Product Chose Smartlook Easy Integration and Ease of Use.  David Mynář Head Of Online Marketing Chose Smartlook We use both intensively in our agency. Google Analytics is our first go-to analytics suite, but we often combine it with Smartlook to prove or disprove our hypotheses. Both our web design and marketing projects benefit greatly from this synergy. Google Analytics offers better … Leandro Chaves Analista de sistemas Chose Smartlook Smartlook is better and costs less than many other similar systems.  Giuseppe Avagliano Marketing Director Chose Smartlook Smartlook seems smoother than Hotjar and it also offers more customizable options such as events and funnels.  Nicholas Fenmor Collins Director Chose Smartlook Smartlook is far more cost-effective and simple to use for agencies with multiple clients than Hotjar, which targets the user companies more directly.  Michael Freeman Head Of Marketing (Acting) Chose Smartlook The thing about Hotjar is they became too big too fast. They forgot what their product was all about and then started to charge an exorbitant amount for what is a glorified heat map. Smartlook has taken into account new features but always kept the essence of what they're …  Shane McCallum Director of Product Chose Smartlook Far better bang for your buck. |
| Hotjar | Smartlook | |
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| Small Businesses | Smartlook Score 8.2 out of 10 |  Lucky Orange Score 3.2 out of 10 |
| Medium-sized Companies |  Siteimprove Score 10.0 out of 10 | Siteimprove Score 10.0 out of 10 |
| Enterprises |  Contentsquare Score 7.3 out of 10 | Contentsquare Score 7.3 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Hotjar | Smartlook | |
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| Likelihood to Recommend | 10.0 (0 ratings) | 9.0 (0 ratings) |
| Likelihood to Renew | 5.1 (0 ratings) | 8.9 (0 ratings) |
| Usability | 9.7 (0 ratings) | 10.0 (0 ratings) |
| Availability | - (0 ratings) | 9.1 (0 ratings) |
| Performance | - (0 ratings) | 8.2 (0 ratings) |
| Support Rating | 9.6 (0 ratings) | 10.0 (0 ratings) |
| Implementation Rating | - (0 ratings) | 7.3 (0 ratings) |
| Configurability | - (0 ratings) | 8.2 (0 ratings) |
| Ease of integration | 9.0 (0 ratings) | 9.1 (0 ratings) |
| Product Scalability | - (0 ratings) | 8.2 (0 ratings) |
| Vendor post-sale | - (0 ratings) | 9.1 (0 ratings) |
| Vendor pre-sale | - (0 ratings) | 9.1 (0 ratings) |
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 Zach Ettelman Director, Digital Innovation |
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| Pros |
 Sarah O'Donnell UX & CRO Executive |
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 Santiago Valdés Cofounder / Marketing, Growth, Technology, Experience |
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| Likelihood to Renew |
 Patrick Eng Marketing Technologist |
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| Usability |
 Halima Satheya Digital Optimisation Lead |
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| Support Rating |
Zach Ettelman Director, Digital Innovation |
 Michal Pekarcik Group Conversion Rate Optimization Expert |
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| ScreenShots | Smartlook Screenshots      |