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SolarWinds Web Help Desk (WHD) vs. Zabbix

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SolarWinds Web Help Desk (WHD)

    Score8 out of 10
    N/ASolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities.

    $533

    per year per user

    Zabbix

    Score8.6 out of 10
    N/AZabbix is an open-source network performance monitoring software. It includes prebuilt official and community-developed templates for integrating with networks, applications, and endpoints, and can automate some monitoring processes.N/A
    Pricing
    SolarWinds Web Help Desk (WHD)Zabbix
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    SolarWinds Web Help Desk (WHD)Zabbix
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsSolarWinds also offers Perpetual licensing starting at $1129 per technician.—
    More Pricing Information
    Community Pulse
    SolarWinds Web Help Desk (WHD)Zabbix
    Considered Both Products
    SolarWinds
    Chose SolarWinds Web Help Desk (WHD)
    We primarily selected SolarWinds Web Help Desk because of the rich feature set and low price point. When we were doing comparisons of the different suites available, we wanted to find an easy to deploy, feature rich, and inexpensive solution. Web Help Desk met all these …
    Incentivized
    Zabbix
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    SolarWinds Web Help Desk (WHD)Zabbix
    Incident and problem management
    Comparison of Incident and problem management features of SolarWinds Web Help Desk (WHD) and Zabbix
    Feature
    SolarWinds Web Help Desk (WHD)
    9.8
    19 Ratings
    Zabbix
    -
    Ratings
    Organize and prioritize service tickets9.819 Ratings00 Ratings
    Expert directory10.013 Ratings00 Ratings
    Subscription-based notifications9.817 Ratings00 Ratings
    ITSM collaboration and documentation9.014 Ratings00 Ratings
    Ticket creation and submission9.99 Ratings00 Ratings
    Ticket response9.99 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of SolarWinds Web Help Desk (WHD) and Zabbix
    Feature
    SolarWinds Web Help Desk (WHD)
    9.4
    8 Ratings
    Zabbix
    -
    Ratings
    External knowledge base9.46 Ratings00 Ratings
    Internal knowledge base9.48 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of SolarWinds Web Help Desk (WHD) and Zabbix
    Feature
    SolarWinds Web Help Desk (WHD)
    9.4
    9 Ratings
    Zabbix
    -
    Ratings
    Customer portal9.78 Ratings00 Ratings
    Social integration10.04 Ratings00 Ratings
    Email support9.99 Ratings00 Ratings
    Help Desk CRM integration8.04 Ratings00 Ratings
    User Ratings
    SolarWinds Web Help Desk (WHD)Zabbix
    Likelihood to Recommend
    8.5
    (19 ratings)
    8.3
    (28 ratings)
    Likelihood to Renew
    10.0
    (4 ratings)
    9.0
    (3 ratings)
    Usability
    10.0
    (3 ratings)
    8.6
    (4 ratings)
    Support Rating
    10.0
    (5 ratings)
    5.0
    (5 ratings)
    Implementation Rating
    10.0
    (2 ratings)
    8.0
    (2 ratings)
    Configurability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)