Verint Intelligent Virtual Assistant (IVA) vs. ZoomInfo Chat

Verint Intelligent Virtual Assistant (IVA)

ZoomInfo Chat

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Verint Intelligent Virtual Assistant (IVA)	Score 7.7 out of 10	N/A	The Verint Intelligent Virtual Assistant (formerly Verint Self-Service solutions) is a customer-oriented knowledge management solution including technology acquired by Verint from Next IT in 2017. The platform includes voice self-service IVR, a virtual AI-guided assistant (Next IT), and Verint's own knowledge management system for self-service.	N/A
ZoomInfo Chat	Score 7.6 out of 10	N/A	ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.	N/A

Pricing

Verint Intelligent Virtual Assistant (IVA)

ZoomInfo Chat

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Verint Intelligent Virtual Assistant (IVA)	ZoomInfo Chat
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Verint Intelligent Virtual Assistant (IVA)	ZoomInfo Chat
Considered Both Products	Verint Intelligent Virtual Assistant (IVA) Verified User Anonymous Chose Verint Intelligent Virtual Assistant (IVA) Verint Intelligent Virtual Assistant had more features and functionality than the Genesys product as well as customization and further options for internal system integration to our existing on-prem systems. In addition, we also had a rapport with other Verint products and … Incentivized Helpful? JR José Martín Rivera Innovation and Projects Manager Chose Verint Intelligent Virtual Assistant (IVA) Verint Intelligent Virtual Assistant is a complement of the previous products selected. Once we study extensive customer wave information to study, and we identified opportunities areas to best and improve the operation then Verint Intelligent Virtual Assistant takes part to … Incentivized Helpful? Verified User Anonymous Chose Verint Intelligent Virtual Assistant (IVA) Salesforce we had a difficult time only because we did not have a Salesforce rep to support our AI journey. For Intercom, this was extremely easy to set up, super easy to create new conversation flows and customize. The only downside Intercom had was they didn't have the … Incentivized Helpful?	ZoomInfo Chat Iyer Amruthur National Sales Manager Chose ZoomInfo Chat They work together, rather than against each other. The sales nonchat version allows us to dig deep on prospects for data, news, contacts, etc. While the chat allows us to get these and far more leads efficiently to push up the "data route". Having just one doesn't bring out … Incentivized Helpful? Rakesh Sharma Sr SEO Analyst Chose ZoomInfo Chat Before using ZoomInfo we tried Facebook chat on the website but that function and features are very limited and there is no scope of work. But now after using the ZoomInfo Chat feature everything is going very easy and fast. Some features like the live meeting scheduler, … Incentivized Helpful? Verified User Anonymous Chose ZoomInfo Chat Better integration of other platforms with ZoomInfo is one of its shining features which makes it better than most of its competitors. Direct connections to Slack accounts make it the most easy-to-use and versatile platform to work on for different processes, especially Sales, … Incentivized Helpful? Verified User Anonymous Chose ZoomInfo Chat ZoomInfo chat is not only a chatting platform, it also provides additional features like a meeting scheduler also it's accuracy is better than other chatbots, and response time is very less. But other tools have less accuracy and they are good at one point but not good at all. … Incentivized Helpful? Aaron Francisco Redding Ochoa Advertising Sales Manager Chose ZoomInfo Chat It is just a different product or software since Zoom is the standard software where the company communicates both inside and outside the company. It is just a great tool to take things into another level when it comes to the communication of companies. It is really helpful to … Incentivized Helpful? Verified User Anonymous Chose ZoomInfo Chat The quality of the Data is better. However, Apollo is also a good software if your focus is more on quantity than quality. Incentivized Helpful? Judy L. Berglund Solutions Architect - Infrastructure Solutions Group Chose ZoomInfo Chat I really like LinkedIn Sales Navigator and we use this product very heavily as well. LISN provides a ton of information, easy to use, comprehensive and provides good sales prospecting aspects. Incentivized Helpful? Verified User Anonymous Chose ZoomInfo Chat Seamless AI is a lot harder to use. It’s a lot slower as well and most of the time it doesn’t work when importing into salesforce and the data is not always accurate or reliable. I would definitely recommend using the zoom info chrome extension. Definitely worth the money. 👍 Incentivized Helpful? Ben Griset Account Executive Chose ZoomInfo Chat Drift is good but I think it still misses out on some customers that have unique requests. Incentivized Helpful? Verified User Anonymous Chose ZoomInfo Chat It was a good add-on to our current use case with ZoomInfo. It has the necessary features we needed without the extra bells and whistles that qualified provides at a much larger expense. Incentivized Helpful? Ojas Korde Digital Paid Media Strategist Chose ZoomInfo Chat As I mentioned, it's more than just a chatbot. The chatbot is just another feature that it offers, but it allows you to talk to the website traffic which otherwise would have gone without interacting with your website. Sometimes even retargeting ads fail to target such valuable … Incentivized Helpful? Verified User Anonymous Chose ZoomInfo Chat We looked at a few alternatives (including Slintel) but felt the product, capabilities, integrations and pricing of Zoominfo chat worked better for us. We also felt we would get better after-sales support from Zoominfo Chat. Incentivized Helpful? KL Kent Liu Pricing Manager Chose ZoomInfo Chat During the pandemic, most of our sales team members need to WFH and there was no supporting tool that can help them to improve their order intake. We adapted this software that is within the pricing - range and it had everything we need to help the sales team improve their … Incentivized Helpful? Kevin Toscano Senior Sales Development Representative Chose ZoomInfo Chat DiscoverOrg was used when I first entered the company. It was not that great. Bad interface and the integration was poorly run. It was very slow and the numbers were not as accurate as they should have been. I like the addition of scoops on zoominfo. This was not used when we … Incentivized Helpful? Verified User Anonymous Chose ZoomInfo Chat zoominfo is easier to use and also has more contact information. With Seamless.ai you run out of credits and then youre no longer able to use the product as often as you would with zoom info Incentivized Helpful? Brock Nemecek Team Lead Communications Specialist Chose ZoomInfo Chat Both ZoomInfo and Sales Navigator are pretty similar but I definitely would choose ZoomInfo over LinkedIn for a couple reasons. LinkedIn Sales Navigator does not list the correct contact information unlike ZoomInfo. When using both platforms, Zoom info is very easy to use unlike … Incentivized Helpful? Verified User Anonymous Chose ZoomInfo Chat WAY better onboarding and support and fully-baked product. If for some reason it's missing a feature, you can bring it up and actually get a realistic (and quick) response on the roadmap to develop it. The UX blows all others away with easy branching and logic. You don't know … Incentivized Helpful? Jos van der Westhuizen Founder Chose ZoomInfo Chat Insent does a lot of work for you and gives you better quality leads. Incentivized Helpful? Verified User Anonymous Chose ZoomInfo Chat Drift and Intercom Incentivized Helpful? Ikechi David Nwabuisi CEO (Chief Executive Officer) Chose ZoomInfo Chat N/A Incentivized Helpful? Ajeesh Kumar Associate Director Chose ZoomInfo Chat Insent is refreshingly simple compared to Drift. Incentivized Helpful?

Features

Verint Intelligent Virtual Assistant (IVA)

ZoomInfo Chat

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	Verint Intelligent Virtual Assistant (IVA) - Ratings	ZoomInfo Chat 9.3 Ratings 11% above category average
Chat history and transcripts	00 Ratings	9.00 Ratings
Chat reporting	00 Ratings	10.00 Ratings
Chat and web analytics	00 Ratings	9.00 Ratings

Best Alternatives
	Verint Intelligent Virtual Assistant (IVA)	ZoomInfo Chat
Small Businesses	Fin by Intercom Score 8.5 out of 10	Front Score 7.1 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Verint Intelligent Virtual Assistant (IVA)	ZoomInfo Chat
Likelihood to Recommend	7.7 (0 ratings)	9.0 (0 ratings)
Usability	5.9 (0 ratings)	9.0 (0 ratings)
Support Rating	- (0 ratings)	9.6 (0 ratings)

User Testimonials
	Verint Intelligent Virtual Assistant (IVA)	ZoomInfo Chat
Likelihood to Recommend	The IVA is very well suited to handle routine questions and basic actions that would typically require customer support. It may be a little more challenged handling edge cases but in those instances we have found it provides an easy transfer to a live agent Incentivized Verified User Anonymous Read full review	Receiving alerts when someone has landed on your website is a great indicator of interest. However, not everyone may have a reason to purchase something, they may just be curious. So while the tool is advantageous, there are going to be times when someone truly may not have a business need, and then they may become irritated that someone is trying to chat with them. Overall I do like it though. Incentivized Judy L. Berglund Solutions Architect - Infrastructure Solutions Group Read full review
Pros	Payment Handling FAQ Contextual Interaction High Volume, Low Value Calls Replacement Card Handling Incentivized Verified User Anonymous Read full review	It is really great at integrations. We were able to plug in Slack without breaking a sweat. And it works really well with our other tools as well. Implementation and setup was very easy and smooth. I actually anticipated it to be a lot bumpier but I was surprised at how quickly and smoothly it went. They have a great support team too. Anytime we have gotten in touch with them, we have had a great experience. Incentivized Verified User Anonymous Read full review
Cons	Customer service (support) Reservations E-Commerce Incentivized José Martín Rivera Innovation and Projects Manager Read full review	It could improve on total data provided when a lead is sent Integrate intro messages, or give a confidence index on how often the lead is replying. They have this feature in other zoom products Allow visitors to directly contact sales team or marketing. Incentivized Iyer Amruthur National Sales Manager Read full review
Usability	It is well suited for employees with technical experience Incentivized JL James Liebherr Director, CX Operation Read full review	This is the main feature, so they've designed it well with companies like mine in mind. It's fast, clean, efficient, and perfectly integrates with main Zoom sales products, which is something every single one of us uses. So the synergy was already on the table before we started. Highly easy to use, minimal training required. Incentivized Iyer Amruthur National Sales Manager Read full review
Support Rating	No answers on this topic	As a fresh product in the market, support is very warm and they are putting out an earnest effort in fixing reported bugs! Georgey Jacob Director of Marketing Read full review
Alternatives Considered	Verint Intelligent Virtual Assistant is a complement of the previous products selected. Once we study extensive customer wave information to study, and we identified opportunities areas to best and improve the operation then Verint Intelligent Virtual Assistant takes part to give customer solutions. Incentivized José Martín Rivera Innovation and Projects Manager Read full review	ZoomInfo chat is not only a chatting platform, it also provides additional features like a meeting scheduler also it's accuracy is better than other chatbots, and response time is very less. But other tools have less accuracy and they are good at one point but not good at all. Instead, Zoominfo is quite better and the support provided by Zoominfo is very good comparatively. Incentivized Verified User Anonymous Read full review
Return on Investment	Decreased overall AHT in chat by 10% minutes Improved overall containment rates by 10% Has yet to help our CSAT/NPS scores Incentivized Verified User Anonymous Read full review	It was quite simple to set up. We've tried a few different chat services on our website before, but the integration process is never as simple as the documentation suggests. Installing and configuring this, including integrating it to Slack, was actually quite simple. Fabulous chatbot arrangement that expanded our site changes. Incentivized Verified User Anonymous Read full review
ScreenShots	Verint Intelligent Virtual Assistant (IVA) Screenshots