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Webex Calling vs. Webex Connect

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Webex Calling

408 Reviews and Ratings

Webex Connect

17 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Webex Calling

    Score8.7 out of 10
    		N/AWebex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.

    $17

    per month per user

    Webex Connect

    Score8.3 out of 10
    		N/AWebex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, Voice, RCS, Push, In-app, Email, Apple Business Chat, Facebook Messenger, WhatsApp, and other messaging apps, Webex Connect automates orchestration of these interactions with backend systems. A visual drag-&-drop builder allows the user…N/A
    Pricing
    Webex CallingWebex Connect
    Editions & Modules
    Webex Call
    $17
    per month per user
    Webex Suite: Meet + Call
    $25
    per month per user
    Webex Enterprise
    Contact Sales
    Cisco Unified Communications Manager
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    Webex CallingWebex Connect
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsDiscount available for annual pricing.—
    More Pricing Information
    Community Pulse
    Webex CallingWebex Connect
    Considered Both Products
    Cisco
    Pahul Singh
    IT Manager in Information Technology at Amazon (Information Technology & Services, 10,001+ employees)
    Chose Webex Calling
    It does have an advantage due to the name attached behind it, that is Cisco. Due to that it makes it more reliable and trusted solution followed by the integrity they provide us. I fell that it is the best solution available in the market so far. The features and the …
    Incentivized
    Jaime Gomes
    Solutions Architecture in Engineering at Telefonica (Telecommunications, 10,001+ employees)
    Chose Webex Calling
    Webex Calling is superior in terms of ease of operation, the tool is intuitive and makes the end user experience simple to use. Background noise removal is the best on the market, making calls clearer. Managing the cloud telephony platform is easy to install, it is not …
    Incentivized
    Cisco
    Verified User
    Chose Webex Connect
    Webex is the tool for the ominichannel and it integrates very well with others Cisco products in the portfolio. It is a evolution of the Cisco Unified Contact Center that we used for log years. Now it bring to us new options to solve customer needs and is secure and have a very …
    Incentivized
    Verified User
    Chose Webex Connect
    Twilio work for us, but we need more multi-channel orchestration. With Webex Connect it is possible with our a lot of development of code. In my experience I think the Twilio will need more experience engineers to configure our scenario and to solve our problems with diferent …
    Incentivized
    Devendra Kumar
    SOFTWARE TESTING MANAGER in Information Technology at Adobe (Computer Software, 10,001+ employees)
    Chose Webex Connect
    Webex Connect is a benchmark for all the similar products as it has that capacity to run multiple tasks at a time as well as it's really good with sending connections as well as communicated channels between users , hence it's a must-have for businesses and that's the main …
    Incentivized
    Tarandeep Kaur
    Devops Manager in Information Technology at Flash (Information Technology Services, 11-50 employees)
    Chose Webex Connect
    Webex Connect has a great user interface and multiple client handling capacity, which makes it stand out from the competition. They also have support from Cisco teams, which is a game changer in this field. They have way more advanced systems than other companies.
    Incentivized
    Jaime Gomes
    Solutions Architecture in Engineering at Telefonica (Telecommunications, 10,001+ employees)
    Chose Webex Connect
    Webex Connect has a great ecosystem integration with other cloud solutions such as Contact Center. It's a handy common use to connect those platforms working together.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Webex CallingWebex Connect
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Webex Calling and Webex Connect
    Feature
    Webex Calling
    8.3
    17 Ratings
    Webex Connect
    -
    Ratings
    High quality audio8.216 Ratings00 Ratings
    High quality video8.516 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Webex Calling and Webex Connect
    Feature
    Webex Calling
    8.6
    16 Ratings
    Webex Connect
    -
    Ratings
    Desktop sharing8.616 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Webex Calling and Webex Connect
    Feature
    Webex Calling
    7.2
    16 Ratings
    Webex Connect
    -
    Ratings
    Calendar integration6.816 Ratings00 Ratings
    Meeting initiation6.815 Ratings00 Ratings
    Record meetings / events8.115 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Webex Calling and Webex Connect
    Feature
    Webex Calling
    7.5
    14 Ratings
    Webex Connect
    -
    Ratings
    Live chat7.514 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Webex Calling and Webex Connect
    Feature
    Webex Calling
    8.2
    15 Ratings
    Webex Connect
    -
    Ratings
    User authentication8.115 Ratings00 Ratings
    Participant roles & permissions8.315 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Webex Calling and Webex Connect
    Feature
    Webex Calling
    7.7
    153 Ratings
    Webex Connect
    -
    Ratings
    Hosted PBX7.0115 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)7.8104 Ratings00 Ratings
    Directory of employee names7.0145 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Webex Calling and Webex Connect
    Feature
    Webex Calling
    7.5
    158 Ratings
    Webex Connect
    -
    Ratings
    Answering rules7.3142 Ratings00 Ratings
    Call recording7.5136 Ratings00 Ratings
    Call park7.1131 Ratings00 Ratings
    Call screening7.4123 Ratings00 Ratings
    Message alerts8.4124 Ratings00 Ratings
    Business SMS/External Messaging7.810 Ratings00 Ratings
    Online Fax7.27 Ratings00 Ratings
    Voicemail Transcription7.215 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Webex Calling and Webex Connect
    Feature
    Webex Calling
    8.4
    151 Ratings
    Webex Connect
    -
    Ratings
    Mobile app for iOS8.4135 Ratings00 Ratings
    Mobile app for Android8.4123 Ratings00 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Webex Calling and Webex Connect
    Feature
    Webex Calling
    7.0
    17 Ratings
    Webex Connect
    -
    Ratings
    Centralized communications management7.616 Ratings00 Ratings
    Team messaging7.517 Ratings00 Ratings
    Team document sharing6.216 Ratings00 Ratings
    Call and meeting analytics6.817 Ratings00 Ratings
    User Ratings
    Webex CallingWebex Connect
    Likelihood to Recommend
    8.3
    (174 ratings)
    7.4
    (3 ratings)
    Likelihood to Renew
    9.8
    (2 ratings)
    -
    (0 ratings)
    Usability
    9.1
    (4 ratings)
    8.3
    (2 ratings)
    Support Rating
    8.5
    (3 ratings)
    -
    (0 ratings)