| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Webex Calling | Score8.7 out of 10 | N/A | Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices. | $17 per month per user |
 Zoom Workplace | Score8.4 out of 10 | N/A | Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center. | $15.99 per month per user |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | Discount available for annual pricing. | — | ||||||||||||||
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| Webex Calling | Zoom Workplace | |
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| Considered Both Products | Chose Webex Calling The scaling ability of Webex Calling is unbeatable and portrays the true cloud architecture. The near 0 lag and always up is easy to host, run & manage large scale events seamlessly. For admins they have managed Webex Calling since a very long time ago than the newer entrants. … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Webex Calling Incentivized Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Webex Calling Select Webex Calling because it is a necessary and helpful communications software that works in our favor and that of our business, it is a tool that works perfectly to keep us connected through the screen, audio and video screen sharing with our colleagues, employees, and … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose Zoom Workplace Zoom is simpler to use and has more features. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Zoom Workplace Zoom is absolutely the best platform of all the products that I have utilized. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Zoom Workplace When utilizing all of the applications for voice, video, and screen-sharing, I have seen that Zoom is user-friendly for experienced and new users. In addition, we have seen that the quality of video and audio do not decrease when you are utilizing other features, such as … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Zoom Workplace Webex has poor audio quality and it is difficult to add people on the fly. Zoom is better in both areas. Also, Zoom is easier to use. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Zoom Workplace Zoom is much easier to use. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Zoom Workplace Zoom was super easy to work with and set up for my customer. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| Webex Calling | Zoom Workplace | |
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| Likelihood to Recommend | 8.3 | 9.0 |
| Likelihood to Renew | 9.8 | 4.6 |
| Usability | 9.1 | 6.0 |
| Availability | - | 9.1 |
| Performance | - | 9.1 |
| Support Rating | 8.5 | 1.6 |
| In-Person Training | - | 9.1 |
| Implementation Rating | - | 2.3 |
| Configurability | - | 9.1 |
| Contract Terms and Pricing Model | - | 8.0 |
| Ease of integration | - | 7.3 |
| Product Scalability | - | 9.1 |
| Professional Services | - | 9.2 |
| Vendor post-sale | - | 9.1 |
| Vendor pre-sale | - | 7.3 |
