| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ScreenConnect | Score8.5 out of 10 | N/A | ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings. | $39 per month |
 Zoho Assist | Score8.4 out of 10 | N/A | Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT. | $12 per technician/per month |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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| ScreenConnect | Zoho Assist | |
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| Considered Both Products | Chose ScreenConnect Zoho Assist is very lacking. Lots of time I would be frozen. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect I selected ConnectWise over these others for the ease of use to users first, and then for the ease of use and feature sets for myself. With every other solution I have listed, I ran into connection issues with the user not being able to initiate support, UAC issues, and a much … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect We have used Zoho, LogMeIn and GoToMyPC. ConnectWise Control is much easier to use than these, more cost-effective, and handles remote printing like a champ. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect We chose ConnectWise because it was far more affordable than the other remote connection software. Also, it was the easiest to install and access for our remote customers. Additionally, it was the most stable and still has not crashed during any of our remote sessions. We … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect We evaluated Teamview, Zoho Assist and Bomgar. TeamViewer works well however you cannot re-brand and is very expensive. A single tech licence is about 40% more than the equivalent ScreenConnect licence but the real killer is that this has to be paid annually. Zoho Assist worked … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect We had used several other remote software in the past, but none were as advanced as ScreenConnect. Your software barely uses any memory to run and provides better than expected remote desktop services. I do wish it would prevent users from removing the software, but for the … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose Zoho Assist I have been impressed with the options that Zoho has for the price. It has really allowed us to do what we need to do at a price that is reasonable. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| ScreenConnect | Zoho Assist | ||||||||||||||||||||||||||||||||||||||||||||||
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| ScreenConnect | Zoho Assist | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 6.8 |
| Likelihood to Renew | 10.0 | - |
| Usability | 7.9 | 8.7 |
| Availability | 10.0 | - |
| Performance | 10.0 | - |
| Support Rating | 8.2 | 9.3 |
| Online Training | 7.5 | - |
| Implementation Rating | 10.0 | - |
| Configurability | 10.0 | - |
| Product Scalability | 10.0 | - |
| Vendor post-sale | 10.0 | - |
| Vendor pre-sale | 5.0 | - |
