Microsoft Dynamics 365 vs. Zoho CRM Plus

Microsoft Dynamics 365

954 Reviews and Ratings

Zoho CRM Plus

117 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Microsoft Dynamics 365	Score7.4 out of 10	N/A	Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.	$44 per month
Zoho CRM Plus	Score8.7 out of 10	N/A	Zoho Corporation offers Zoho CRM Plus, a customer experience management platform that features a virtual AI assistant, process automation and business rules engine, and customer behavior analytics.	$59 per month per user

Pricing

Microsoft Dynamics 365

Zoho CRM Plus

No answers on this topic

Basic: $57
per month per user

Pricing Offerings
Microsoft Dynamics 365	Zoho CRM Plus
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	Yes

No setup fee

No setup fee

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Community Pulse
Key User Insights
	Microsoft Dynamics 365	Zoho CRM Plus
Considered Both Products	Microsoft No answer on this topic	Zoho Tony Davis Founder in Information Technology at Elite Retirement Alliance (Financial Services, 1-10 employees) Chose Zoho CRM Plus I've used Agile and Salesforce CRM. Zoho CRM is much easier to use and more visually intuitive that Agile, and is much less expensive than Salesforce. It's the entire suite of modules, at a great price, that makes Zoho CRM Plus standout from their competitors. I've also has … Incentivized Helpful? Paul Oberle Director of Business Development in Sales at 3D Infotech (Industrial Automation, 51-200 employees) Chose Zoho CRM Plus I've tested most of the CRMs available but the ones we compared to primarily are Salesforce.com and Dynamics CRM. Zoho is just so much easier to have set up and to modify or customize later. Incentivized Helpful? Alison Smith Application Manager in Information Technology at VitalSkin Dermatology (Health, Wellness and Fitness, 11-50 employees) Chose Zoho CRM Plus Zoho offers more than just project management found in Trello. It is much easier to set up and use than Microsoft Project or Dynamics CRM. Incentivized Helpful? Muhammad Usman Khan, PRINCE2® Presales Consultant in Product Management at Elitbuzz Technologies DMCC (Information Technology & Services, 51-200 employees) Chose Zoho CRM Plus Zoho CRM gives you tools to customise it for your business. The limitless integration with open GET/POST APIs enabled us to connect with our legacy accounting system like a Woow. Amazingly beautiful looking reports and dashboards on its BI tools are handy on the go with mobile … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Microsoft Dynamics 365

Zoho CRM Plus

Comparison of Sales Force Automation features of Microsoft Dynamics 365 and Zoho CRM Plus
Feature	Microsoft Dynamics 365 6.9 70 Ratings	Zoho CRM Plus - Ratings
Customer data management / contact management	8.069 Ratings	00 Ratings
Workflow management	8.067 Ratings	00 Ratings
Territory management	6.051 Ratings	00 Ratings
Opportunity management	7.063 Ratings	00 Ratings
Integration with email client (e.g., Outlook or Gmail)	7.066 Ratings	00 Ratings
Contract management	7.052 Ratings	00 Ratings
Quote & order management	6.048 Ratings	00 Ratings
Interaction tracking	7.060 Ratings	00 Ratings
Channel / partner relationship management	6.051 Ratings	00 Ratings

Comparison of Customer Service & Support features of Microsoft Dynamics 365 and Zoho CRM Plus
Feature	Microsoft Dynamics 365 6.7 55 Ratings	Zoho CRM Plus - Ratings
Case management	6.051 Ratings	00 Ratings
Call center management	7.045 Ratings	00 Ratings
Help desk management	7.049 Ratings	00 Ratings

Comparison of Marketing Automation features of Microsoft Dynamics 365 and Zoho CRM Plus
Feature	Microsoft Dynamics 365 7.5 67 Ratings	Zoho CRM Plus - Ratings
Lead management	8.061 Ratings	00 Ratings
Email marketing	7.062 Ratings	00 Ratings

Comparison of CRM Project Management features of Microsoft Dynamics 365 and Zoho CRM Plus
Feature	Microsoft Dynamics 365 8.3 64 Ratings	Zoho CRM Plus - Ratings
Task management	8.059 Ratings	00 Ratings
Billing and invoicing management	8.044 Ratings	00 Ratings
Reporting	9.053 Ratings	00 Ratings

Comparison of CRM Reporting & Analytics features of Microsoft Dynamics 365 and Zoho CRM Plus
Feature	Microsoft Dynamics 365 7.0 65 Ratings	Zoho CRM Plus - Ratings
Forecasting	7.055 Ratings	00 Ratings
Pipeline visualization	5.061 Ratings	00 Ratings
Customizable reports	9.064 Ratings	00 Ratings

Comparison of Customization features of Microsoft Dynamics 365 and Zoho CRM Plus
Feature	Microsoft Dynamics 365 7.8 67 Ratings	Zoho CRM Plus - Ratings
Custom fields	8.165 Ratings	00 Ratings
Custom objects	8.060 Ratings	00 Ratings
Scripting environment	7.048 Ratings	00 Ratings
API for custom integration	8.052 Ratings	00 Ratings

Comparison of Security features of Microsoft Dynamics 365 and Zoho CRM Plus
Feature	Microsoft Dynamics 365 6.5 62 Ratings	Zoho CRM Plus - Ratings
Single sign-on capability	7.056 Ratings	00 Ratings
Role-based user permissions	6.057 Ratings	00 Ratings

Comparison of Social CRM features of Microsoft Dynamics 365 and Zoho CRM Plus
Feature	Microsoft Dynamics 365 7.5 37 Ratings	Zoho CRM Plus - Ratings
Social data	8.036 Ratings	00 Ratings
Social engagement	7.037 Ratings	00 Ratings

Comparison of Integrations with 3rd-party Software features of Microsoft Dynamics 365 and Zoho CRM Plus
Feature	Microsoft Dynamics 365 6.5 56 Ratings	Zoho CRM Plus - Ratings
Marketing automation	7.056 Ratings	00 Ratings
Compensation management	6.029 Ratings	00 Ratings

Comparison of Platform features of Microsoft Dynamics 365 and Zoho CRM Plus
Feature	Microsoft Dynamics 365 7.0 48 Ratings	Zoho CRM Plus - Ratings
Mobile access	7.048 Ratings	00 Ratings

User Ratings
	Microsoft Dynamics 365	Zoho CRM Plus
Likelihood to Recommend	6.3 (90 ratings)	7.7 (53 ratings)
Likelihood to Renew	8.0 (20 ratings)	- (0 ratings)
Usability	6.3 (20 ratings)	7.2 (18 ratings)
Support Rating	8.0 (11 ratings)	7.7 (42 ratings)
Online Training	7.5 (2 ratings)	- (0 ratings)
Implementation Rating	9.2 (4 ratings)	- (0 ratings)
Contract Terms and Pricing Model	3.8 (3 ratings)	8.2 (16 ratings)
Professional Services	9.0 (1 ratings)	7.9 (4 ratings)