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Pipedrive vs. Zoho CRM

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Pipedrive

477 Reviews and Ratings

Zoho CRM

974 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pipedrive

    Score8.5 out of 10
    		N/APipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.

    $24

    per month per seat

    Zoho CRM

    Score8.7 out of 10
    		N/AZoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.

    $14

    per month

    Pricing
    PipedriveZoho CRM
    Editions & Modules
    Essential
    $24
    per month per seat
    Advanced
    $49
    per month per seat
    Professional
    $69
    per month per seat
    Power
    $79
    per month per seat
    Enterprise
    $129
    per month per seat
    Standard
    $14.00
    Per User/Per Month
    Professional
    $23.00
    Per User/Per Month
    Enterprise
    $40.00
    Per User/Per Month
    Ultimate
    $52.00
    Per User/Per Month
    Plus
    $57.00
    Per User/Per Month
    Offerings
    Pricing Offerings
    PipedriveZoho CRM
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$14 /user/month
    Additional DetailsMonthly plans are available. The Essentials monthly plan at $24 per month.—
    More Pricing Information
    Community Pulse
    PipedriveZoho CRM
    Considered Both Products
    Pipedrive Inc.
    Jackie Bassett
    CEO in Corporate at Sealed Speed (Hospital & Health Care, 11-50 employees)
    Chose Pipedrive
    I've known Salesforce.com to be a "yoke" for salespeople since it's inception. They have acquired several other software companies that I really like, Jigsaw being one of them. But other than that, they're still a yoke.

    Zoho CRM is a very good choice, as is Insidesales.com. But …
    Incentivized
    Justin Angelson, Digital and AI Solution Expert
    Digital Strategy, Marketing Automation, Online Marketing, CRO, Branding, Wordpress Development in Sales at Angelson Group (Marketing and Advertising, 1-10 employees)
    Chose Pipedrive
    Here's the main point here. Pipedrive is a superior CRM for Sales in any type of field because it is so well made and focused on managing Sales Opportunities. Although, it can do a whole lot more than that - it focuses on sales out of the box and gets you managing sales …
    Incentivized
    Adil Khan Robin
    Front-end Developer| Team Lead in Information Technology at Dhaka IT Solution (Information Technology & Services, 11-50 employees)
    Chose Pipedrive
    Pipedrive has an excellent UI, email tracking features, and the ability to display contact information and notes about each individual. It allows us to integrate other systems with a high degree of automation, which is crucial to our workflow. Easy to pick up and use, with …
    Incentivized
    Verified User
    Chose Pipedrive
    I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back …
    Incentivized
    Verified User
    Chose Pipedrive
    Pipedrive is cheaper and more flexible.
    Incentivized
    Oliver R.
    Sales Director in Corporate at TOAD.ai (Marketing and Advertising, 1-10 employees)
    Chose Pipedrive
    Pipe Drive is THE ONLY sales CRM that any sales professional should use. I think that other CRMs are better for other tasks but for sales, Pipedrive is KEY! Pipedrive makes it very easy for a salesperson to keep up to date and add and remove records very quickly and allows to …
    Incentivized
    Stefan Trbojevic
    CCC Team Lead in Information Technology at NCR Corporation (Information Technology and Services, 10,001+ employees)
    Chose Pipedrive
    Pipedrive gives you a nice versatility over some other CRM software, but it comes at the price of customization, work automation and bulk contacting. There are however lots of integrations with other software and lots of upgrades that you could purchase but it's a bit too …
    Incentivized
    Verified User
    Chose Pipedrive
    Cheaper than Salesforce and SugarCRM. Vtiger offers more for less cost.
    Incentivized
    Zoho
    Verified User
    Chose Zoho CRM
    Free user access was one reason to use it more than any other software. Also, for a mid-size organization, the Salesforce cost was a little higher, and Pipedrive was almost similar to Zoho. As we were already using Zoho, we found no urgency to switch.
    Incentivized
    Verified User
    Chose Zoho CRM
    We evaluated Zoho, HubSpot, Pipedrive, and Salesforce and chose Zoho and HubSpot. Zoho CRM has all of the features that Salesforce and Pipedrive has, but is more affordable than Salesforce and has better UI than Pipedrive. HubSpot has more features for marketers than Zoho, so …
    Incentivized
    Subhash Sharma
    Senior Sales Executive in Sales at Siniwell (Information Technology & Services, 51-200 employees)
    Chose Zoho CRM
    We required a full-featured corporate working tool, and Hubspot wasn't the most excellent alternative. We were guaranteed that Zoho CRM may fill up the holes in our earlier framework. Furthermore, Zoho is fantastically cost-effective for indeed the most minor endeavors, giving …
    Incentivized
    Shivam Shrivastava
    Technical Consultant in Customer Service at Edureka (E-Learning, 201-500 employees)
    Chose Zoho CRM
    The major reason to select CRM is always with the user experience and reliability from the Zoho which is quite better as compared to the competition also it provides very good support in order to use their services due to these reasons it becomes highly recommend as per any …
    Incentivized
    María Fernanda Cruz
    Coordinator in Professional Services at Hold Marketing (Marketing & Advertising, 11-50 employees)
    Chose Zoho CRM
    Zoho CRM has the best capabilities and features for the price. It is incredibly versatile and unbelievable value for money. Some things need to be "extended" with add-ons or other feature-specific apps from Zoho that connect pretty well. It is also very scalable, so we could …
    Incentivized
    Verified User
    Chose Zoho CRM
    Pipedrive, Highrise, Pipeline Deals, Sugar. We ultimately decided on Zoho CRM because of the low cost and the extreme flexibility of the platform. It is possible to change pretty much anything in the the product through configuration options and that was important to us.
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    PipedriveZoho CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Pipedrive and Zoho CRM
    Feature
    Pipedrive
    6.7
    61 Ratings
    Zoho CRM
    8.5
    288 Ratings
    Customer data management / contact management7.717 Ratings8.5279 Ratings
    Workflow management5.714 Ratings8.3266 Ratings
    Territory management6.09 Ratings8.7196 Ratings
    Opportunity management8.359 Ratings8.7253 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.057 Ratings8.8248 Ratings
    Contract management5.010 Ratings8.7203 Ratings
    Quote & order management5.08 Ratings8.1203 Ratings
    Interaction tracking8.014 Ratings8.1249 Ratings
    Channel / partner relationship management6.711 Ratings8.4192 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Pipedrive and Zoho CRM
    Feature
    Pipedrive
    2.9
    7 Ratings
    Zoho CRM
    8.3
    221 Ratings
    Case management4.76 Ratings8.5213 Ratings
    Call center management1.15 Ratings8.1172 Ratings
    Help desk management3.16 Ratings8.5189 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Pipedrive and Zoho CRM
    Feature
    Pipedrive
    6.0
    42 Ratings
    Zoho CRM
    8.5
    266 Ratings
    Lead management5.742 Ratings8.6261 Ratings
    Email marketing6.46 Ratings8.5219 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Pipedrive and Zoho CRM
    Feature
    Pipedrive
    6.0
    60 Ratings
    Zoho CRM
    8.4
    263 Ratings
    Task management7.757 Ratings8.5248 Ratings
    Billing and invoicing management4.15 Ratings8.3180 Ratings
    Reporting6.156 Ratings8.5242 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Pipedrive and Zoho CRM
    Feature
    Pipedrive
    6.8
    62 Ratings
    Zoho CRM
    8.5
    258 Ratings
    Forecasting6.313 Ratings8.5216 Ratings
    Pipeline visualization8.162 Ratings8.4235 Ratings
    Customizable reports6.110 Ratings8.6249 Ratings
    Customization
    Comparison of Customization features of Pipedrive and Zoho CRM
    Feature
    Pipedrive
    4.8
    58 Ratings
    Zoho CRM
    8.3
    277 Ratings
    Custom fields5.458 Ratings8.4275 Ratings
    Custom objects6.148 Ratings8.2222 Ratings
    Scripting environment1.04 Ratings8.3178 Ratings
    API for custom integration6.741 Ratings8.4203 Ratings
    Security
    Comparison of Security features of Pipedrive and Zoho CRM
    Feature
    Pipedrive
    5.9
    56 Ratings
    Zoho CRM
    8.4
    266 Ratings
    Single sign-on capability6.112 Ratings8.3231 Ratings
    Role-based user permissions5.754 Ratings8.4261 Ratings
    Social CRM
    Comparison of Social CRM features of Pipedrive and Zoho CRM
    Feature
    Pipedrive
    1.1
    5 Ratings
    Zoho CRM
    8.3
    165 Ratings
    Social data1.15 Ratings8.3164 Ratings
    Social engagement1.15 Ratings8.3156 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Pipedrive and Zoho CRM
    Feature
    Pipedrive
    3.6
    7 Ratings
    Zoho CRM
    8.7
    210 Ratings
    Marketing automation3.67 Ratings8.7207 Ratings
    Compensation management3.54 Ratings8.6138 Ratings
    Platform
    Comparison of Platform features of Pipedrive and Zoho CRM
    Feature
    Pipedrive
    7.4
    55 Ratings
    Zoho CRM
    8.6
    230 Ratings
    Mobile access7.455 Ratings8.6230 Ratings
    User Ratings
    PipedriveZoho CRM
    Likelihood to Recommend
    7.6
    (65 ratings)
    8.6
    (312 ratings)
    Likelihood to Renew
    8.0
    (3 ratings)
    7.6
    (42 ratings)
    Usability
    9.7
    (18 ratings)
    7.8
    (172 ratings)
    Availability
    8.2
    (1 ratings)
    8.8
    (7 ratings)
    Performance
    -
    (0 ratings)
    8.5
    (8 ratings)
    Support Rating
    8.5
    (15 ratings)
    6.1
    (69 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    5.6
    (8 ratings)
    Implementation Rating
    8.2
    (1 ratings)
    5.6
    (16 ratings)
    Configurability
    -
    (0 ratings)
    5.1
    (114 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.5
    (21 ratings)
    Ease of integration
    -
    (0 ratings)
    7.2
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    5.7
    (6 ratings)
    Professional Services
    -
    (0 ratings)
    8.3
    (7 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.7
    (13 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.8
    (13 ratings)