Independently Invited by TrustRadius
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Sprout Social | Score8.6 out of 10 | N/A | Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, and Zendesk. Sprout’s platform is used to simplify social publishing, engagement, reviews, analytics and listening for customers. Sprout also provides customer success and technical support, to deliver consistent value to all users. Any organization, regardless of size or industry, receives… | $249 per month per user |
Zoho Social | Score8.8 out of 10 | N/A | Zoho Social is a comprehensive social media management platform designed for businesses of all sizes and agencies. It is used to schedule and publish posts, manage conversations—including direct messages, comments, and mentions—across multiple platforms, track keywords, competitors, and hashtags, and generate reports from one dashboard. Supported platforms: Meta (Facebook, Instagram, and Threads), Google Business Profile, YouTube, Pinterest, Mastodon, X (formerly Twitter),… | $15 per month |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Add Ons Users at $10 / user / month Brands $10 / brand / month Discount available for annual pricing. | ||||||||||||||
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| Sprout Social | Zoho Social | |
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| Considered Both Products | ||
| Key User Insights | ||
| Would buy again | ||
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| Delivers good value for the price | ||
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| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
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| Sprout Social | Zoho Social | |
|---|---|---|
| Likelihood to Recommend | 8.7 | 9.2 |
| Likelihood to Renew | 9.5 | 10.0 |
| Usability | 8.6 | 9.2 |
| Availability | 7.7 | 8.2 |
| Performance | 8.0 | 8.2 |
| Support Rating | 4.2 | 9.3 |
| Online Training | 7.3 | 8.2 |
| Implementation Rating | 10.0 | 8.4 |
| Configurability | - | 7.3 |
| Ease of integration | 7.8 | 3.6 |
| Product Scalability | - | 8.2 |
| Vendor post-sale | 9.1 | 8.2 |
| Vendor pre-sale | 9.1 | 8.2 |