Dialpad Connect vs. Zoom Phone

Dialpad Connect

498 Reviews and Ratings

Zoom Phone

113 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Dialpad Connect	Score8.1 out of 10	N/A	Dialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface.	$27 per month
Zoom Phone	Score9 out of 10	N/A	Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of…	$10 per month per user

Pricing

Dialpad Connect

Zoom Phone

Standard: $27
per month per user
Pro: $35
per month per user
Enterprise: Contact sales team
per user/per month

US & Canada Metered: $10
per month per user
US & Canada Unlimited: $15
per month per user
Global Select: $20
per month per user

Pricing Offerings
Dialpad Connect	Zoom Phone
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

—

No fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees

Community Pulse
Key User Insights
	Dialpad Connect	Zoom Phone
Considered Both Products	Dialpad Verified User Chose Dialpad Connect Dialpad was actually the first VOIP service we sourced, though myself and a select group of Super Users also explored Zoom Phone and JustCall. The decision was made to pilot Dialpad due to the low cost coupled with largely positive reviews. Our company employees between 50-200 … Incentivized Helpful? Stephanie Sava Network Administartor/Phone System Administrator in Information Technology at White-Wilson Medical Center (Hospital & Health Care, 201-500 employees) Chose Dialpad Connect Dialpad checked all the boxes for us, from Integration capabilities to being a single pane of glass for both the admin and end user. The other products were varied in what they offered vs what we were looking for. Some had features we liked, but didn't like the overall look or … Incentivized Helpful? Verified User Chose Dialpad Connect Dialpad is designed with a mobile-first approach, making it a strong choice for teams that need to manage calls, messages, and meetings on the go. Dialpad may be better than Zoom for businesses that need a comprehensive communication platform with a strong emphasis on voice … Incentivized Helpful? Will Simmons Transaction Advisor in Finance and Accounting at Beacon (Financial Services, 1-10 employees) Chose Dialpad Connect Dialpad Talk's mobile app and user interface are what sets it apart from competitors. The interface is beautiful, clean and simple both in the mobile and desktop apps. Many of it's competitors either 1) don't have a mobile app or 2) have a mobile app with poor / no SMS support … Incentivized Helpful? Verified User Chose Dialpad Connect It stacks up well. It has the same or more features at a very competitive price point. Incentivized Helpful?	Zoom No answer on this topic
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Dialpad Connect

Zoom Phone

Comparison of Performance & Compatibility of Online Events Software features of Dialpad Connect and Zoom Phone
Feature	Dialpad Connect 8.3 62 Ratings	Zoom Phone - Ratings
High quality audio	8.461 Ratings	00 Ratings
High quality video	8.236 Ratings	00 Ratings

Comparison of Online Meetings / Events features of Dialpad Connect and Zoom Phone
Feature	Dialpad Connect 8.3 37 Ratings	Zoom Phone - Ratings
Calendar integration	8.431 Ratings	00 Ratings
Meeting initiation	7.927 Ratings	00 Ratings
Record meetings / events	8.731 Ratings	00 Ratings

Comparison of Online Events Collaboration features of Dialpad Connect and Zoom Phone
Feature	Dialpad Connect 8.2 20 Ratings	Zoom Phone - Ratings
Live chat	8.220 Ratings	00 Ratings

Comparison of Online Events Security features of Dialpad Connect and Zoom Phone
Feature	Dialpad Connect 8.0 35 Ratings	Zoom Phone - Ratings
User authentication	7.828 Ratings	00 Ratings
Participant roles & permissions	8.233 Ratings	00 Ratings

Comparison of Cloud PBX features of Dialpad Connect and Zoom Phone
Feature	Dialpad Connect 8.2 56 Ratings	Zoom Phone 9.5 32 Ratings
Hosted PBX	8.227 Ratings	10.014 Ratings
Multi-level Interactive Voice Response (IVR)	7.833 Ratings	9.619 Ratings
Directory of employee names	8.752 Ratings	9.328 Ratings
User templates	00 Ratings	9.316 Ratings
Call reports	00 Ratings	9.420 Ratings

Comparison of Call Management features of Dialpad Connect and Zoom Phone
Feature	Dialpad Connect 8.3 68 Ratings	Zoom Phone 9.2 33 Ratings
Answering rules	8.956 Ratings	9.830 Ratings
Call recording	7.562 Ratings	9.931 Ratings
Call park	8.445 Ratings	9.924 Ratings
Call screening	8.651 Ratings	9.923 Ratings
Message alerts	8.763 Ratings	9.728 Ratings
Business SMS/External Messaging	8.755 Ratings	00 Ratings
Online Fax	7.416 Ratings	00 Ratings
Voicemail Transcription	8.364 Ratings	00 Ratings

Comparison of Mobile apps features of Dialpad Connect and Zoom Phone
Feature	Dialpad Connect 7.7 57 Ratings	Zoom Phone 9.9 32 Ratings
Mobile app for iOS	7.737 Ratings	9.928 Ratings
Mobile app for Android	7.733 Ratings	9.922 Ratings

Comparison of Unified Communications Platform and Collaboration features of Dialpad Connect and Zoom Phone
Feature	Dialpad Connect 8.0 49 Ratings	Zoom Phone - Ratings
Centralized communications management	8.239 Ratings	00 Ratings
Team messaging	8.135 Ratings	00 Ratings
Team document sharing	7.721 Ratings	00 Ratings
Call and meeting analytics	7.839 Ratings	00 Ratings

Comparison of VoIP system collaboration features of Dialpad Connect and Zoom Phone
Feature	Dialpad Connect - Ratings	Zoom Phone 9.6 21 Ratings
Video conferencing	00 Ratings	9.520 Ratings
Audio conferencing	00 Ratings	9.520 Ratings
Video screen sharing	00 Ratings	9.720 Ratings
Instant messaging	00 Ratings	9.717 Ratings

User Ratings
	Dialpad Connect	Zoom Phone
Likelihood to Recommend	7.6 (291 ratings)	9.4 (35 ratings)
Likelihood to Renew	8.9 (10 ratings)	10.0 (1 ratings)
Usability	8.4 (46 ratings)	8.0 (1 ratings)
Availability	8.3 (4 ratings)	- (0 ratings)
Performance	9.0 (4 ratings)	- (0 ratings)
Support Rating	9.1 (57 ratings)	6.6 (4 ratings)
In-Person Training	9.1 (1 ratings)	- (0 ratings)
Online Training	9.1 (1 ratings)	- (0 ratings)
Implementation Rating	8.4 (6 ratings)	- (0 ratings)
Configurability	9.1 (2 ratings)	- (0 ratings)
Contract Terms and Pricing Model	5.7 (2 ratings)	- (0 ratings)
Ease of integration	9.1 (1 ratings)	- (0 ratings)
Product Scalability	8.9 (4 ratings)	- (0 ratings)
Professional Services	9.1 (1 ratings)	- (0 ratings)
Vendor post-sale	9.1 (2 ratings)	- (0 ratings)
Vendor pre-sale	9.1 (2 ratings)	- (0 ratings)