TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    RingEX

    Score8.6 out of 10
    N/ARingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

    $19.99

    per month

    Zoom Phone

    Score9 out of 10
    N/ABuilt on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of…

    $10

    per month per user

    Pricing
    RingEXZoom Phone
    Editions & Modules
    Essentials (up to 20 users)
    $19.99
    per user/per month
    Standard
    $27.99
    per user/per month
    Premium
    $34.99
    per user/per month
    Ultimate
    $49.99
    per user/per month
    US & Canada Metered
    $10
    per month per user
    US & Canada Unlimited
    $15
    per month per user
    Global Select
    $20
    per month per user
    Offerings
    Pricing Offerings
    RingEXZoom Phone
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)No fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees
    More Pricing Information
    Community Pulse
    RingEXZoom Phone
    Considered Both Products
    RingCentral
    Chose RingEX
    RingEX sales team was the most responsive team. Zoom was not as mature and did not have a fax solution like RingEX had. 8x8 sales process was a disaster and their finance team began billing us during the sales process as if we were a customer. We could tell 8x8 didn't focus on …
    Incentivized
    Chose RingEX
    Our sister campuses are using Microsoft Teams as the phone system. While MS Teams works great for collaboration, storage, and video conferencing, there are still many issues with using them as the phone system. Desk phone integration with Teams is nothing short of horrible, as …
    Incentivized
    Chose RingEX
    RingEX's Reliability and overall cost helped with our decision. While the competition have corresponding products and features, RingEX seem to really nail it in terms of usability.
    Incentivized
    Chose RingEX
    When considering telephony solutions, RingEX stands out as one of the most advanced choices available.
    Incentivized
    Zoom
    Chose Zoom Phone
    Has all the features plus Zoom Meeting integration. Pricing is very competitive. Zoom Webinar is a cut above similar products, so having them all in the same family makes it easier for our staff, most of whom are not technical.
    Incentivized
    Chose Zoom Phone
    The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference …
    Incentivized
    Chose Zoom Phone
    RingCentral and Zoom are very similar, and I am a fan of both. We ended up choosing Zoom because of how much we liked them for their Zoom Meetings product we've used for years now. It just always worked compared to WebEx, Gotomeeting, Fuze, Skype, Teams, etc. So reliability …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    RingEXZoom Phone
    Cloud PBX
    Comparison of Cloud PBX features of RingEX and Zoom Phone
    Feature
    RingEX
    8.5
    160 Ratings
    Zoom Phone
    9.5
    32 Ratings
    Hosted PBX8.487 Ratings10.014 Ratings
    Multi-level Interactive Voice Response (IVR)8.0118 Ratings9.619 Ratings
    User templates8.4109 Ratings9.316 Ratings
    Call reports8.6144 Ratings9.420 Ratings
    Directory of employee names9.3143 Ratings9.328 Ratings
    Call Management
    Comparison of Call Management features of RingEX and Zoom Phone
    Feature
    RingEX
    8.8
    169 Ratings
    Zoom Phone
    9.2
    33 Ratings
    Answering rules8.7154 Ratings9.830 Ratings
    Call recording9.2143 Ratings9.931 Ratings
    Call park8.5123 Ratings9.924 Ratings
    Call screening8.5134 Ratings9.923 Ratings
    Message alerts9.1159 Ratings9.728 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of RingEX and Zoom Phone
    Feature
    RingEX
    9.0
    145 Ratings
    Zoom Phone
    9.6
    21 Ratings
    Video conferencing8.9110 Ratings9.520 Ratings
    Audio conferencing9.5125 Ratings9.520 Ratings
    Video screen sharing8.380 Ratings9.720 Ratings
    Instant messaging9.398 Ratings9.717 Ratings
    Mobile apps
    Comparison of Mobile apps features of RingEX and Zoom Phone
    Feature
    RingEX
    9.3
    146 Ratings
    Zoom Phone
    9.9
    32 Ratings
    Mobile app for iOS9.2128 Ratings9.928 Ratings
    Mobile app for Android9.3110 Ratings9.922 Ratings
    User Ratings
    RingEXZoom Phone
    Likelihood to Recommend
    8.5
    (180 ratings)
    9.4
    (35 ratings)
    Likelihood to Renew
    8.9
    (15 ratings)
    10.0
    (1 ratings)
    Usability
    8.7
    (11 ratings)
    8.0
    (1 ratings)
    Availability
    9.3
    (110 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    5.3
    (28 ratings)
    6.6
    (4 ratings)
    In-Person Training
    7.3
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.1
    (6 ratings)
    -
    (0 ratings)
    Configurability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    1.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Professional Services
    1.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    4.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)