ActivTrak

Score8.8 out of 10

263 Reviews and Ratings

What is ActivTrak?

ActivTrak is a cloud-native workforce intelligence platform that transforms work activity data into actionable insights for employee monitoring, productivity and performance management, and workforce planning capabilities. Deployment enables organizations to start collecting data in minutes.

Categories & Use Cases

Media

Screenshot of Virtual Productivity Coach

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Screenshot of Dashboard

Automated data collection
Automated collection of key talent data.
Category average: 8.6
Data management
Built-in data management capabilities
Category average: 8.3
Data analysis
Reports and dashboards presenting data with drill-down capabilities
Category average: 8.4

Benchmarking
Built-in industry data allowing firms to benchmark their HR performance and compare to peer organizations
Category average: 7.7
Report designer
Report designer allowing analysts to design their own reports and dashboards
Category average: 8.7
Self-service insights
Ability of non-analyst users to glean insights
Category average: 8

Most Frequent Users

Top 3 industries using ActivTrak.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Professional, Scientific, and Technical Services

31.3%

20 installations of 64

#2 most frequent

Finance and Insurance

15.6%

10 installations of 64

#3 most frequent

Health Care and Social Assistance

6.3%

4 installations of 64

Pros

Provides improved productivity insights through detailed reporting capabilities (86% of reviewers)
Enables monitoring of employee activity and time management
Offers visibility into individual workloads, facilitating workload balancing and burnout prevention

Cons

Limited sample size of reviews may not fully represent the user base
Insights are directional rather than definitive due to the small sample size

Christopher Kowalski

IT Specialist in Information Technology at East Coast Capital (51-200 employees)

Pros

Detailed....lets you know everything that is going on.
Easy to use, web based, doesn't take up space on your network.
Manageable from anywhere, makes things very easy.

Cons

Automatically adding new users to be tracked shouldn't be the default.
I'd like to see Team Pulse as the default page after log in.
Menu navigation could be a bit easier.

Return on Investment

Keeping track of employees.
Making sure employees remain productive.
Because it isn't detectable, keeps employees honest.

Other Software Used

Microsoft 365 Business Premium, Splashtop Business Access, Exclaimer Cloud - Signatures for Office 365

Alyshia Sargent

Enorllments/ Business Development Director in Sales at AeroStar Training Services (11-50 employees)

Use Cases and Deployment Scope

Many of us work remote so we use it to confirm the employees are working during business hours and the amount of hours they are reporting for their paycheck. We have two employees whose accounts are not tracking accurately in ActivTrak.

We have reached out many times and finally the case was escalated to [...} however he has not reached back out with any updates and continues to say the app is tracking accurately. Clearly it is not when I can pull the report and the data it reports to do not even match each other nor the receipts the employee has on their computer to show they were working while ActivTrak is not showing them working. The owner has requested a refund for the past 2 months since the app has not worked accurately and I have not heard back from the finance team after 10 days of the request. Very disappointed in the response times and lack of support given when things are not going as the app was sold

Pros

Giving examples of each KPI that an organization may follow up on
Ability to add multiple employees to track under the account
User friendly reporting

Cons

In my opinion, Chrome OS support or take it off the market until it works properly
In my experience, Support team and Finance team reply times
In my experience, Support team knowledge, willingness to help when things go wrong and are not fixed by a simple troubleshooting guide
In my experience, Lack of support for when things go wrong and understanding of customer service

Return on Investment

Was used to understand an employee was not actually working but until the tracking software is accurate, no hard numbers can be applied

Nelson Najer View profile

Infrastructure Administrator in Information Technology at Michigan Basic Property Insurance Association (11-50 employees)

Use Cases and Deployment Scope

helps wiht end user productivity

Pros

let me know what web sites they are on
how much time the spend on web sited
how productive users are

Cons

better reporting by user and sited
better site reporting how much time per site
better filtering work vs leisure

Return on Investment

user are more productive
weed out unproductiveusers and provide training
problem tracking

Other Software Used

Mimecast Advanced Email Security, Trend Cloud One Network Security, Palo Alto Networks Advanced Threat Prevention

LeAnn Sanderson View profile

COO in Corporate at One General Agency (51-200 employees)

Use Cases and Deployment Scope

We use ActivTrak to spot trends, to validate concerns regarding workloads that are too heavy or too light and to guide performance discussions. It's been a great asset to our business especially as our remote workforce continues to grow.

Pros

Live reports is a great tool when I need specific information over a specific time period, the hover feature helps me get to the details I need
Automatic reporting helps my manager view the information they need to effectively observe their teams
The executive summary is the perfect snapshot to stay up to date on the organizations performance

Cons

The tutorials could be better, I do wish they provided an easy to follow example of an employees performance and answered the questions most managers have when using the tools
True integration with outlook calendars would be helpful so when productivity is low it's easy to see if the employee was in meetings, or on PTO. We have found if an employee puts pto on their calendar (or any other commitment) as an all day event it does not show up on the ActivTrak reports

Return on Investment

We can provide a healthier work life balance by spotting trends where the work day is too long
We are able to maximize our ROI on new employees by making sure they have full productive work days
We have been able to provide effective performance coaching and terminate non productive personnel with data to back up our decisions

Other Software Used

monday.com, Zoho CRM, Constant Contact

Anny Rivera

Human Resource Generalist in Human Resources at Banko Overhead Doors (51-200 employees)

Use Cases and Deployment Scope

I track productivity for all Remote employees for weekly reports to CEO. I list productivity times and times with no activity to compare to ADP click. I also look up all sites visited throughout the week.

Pros

track productivity
show websites visited
show times spent on each website/ app

Return on Investment

improved our productivity rate

ActivTrak

What is ActivTrak?

Categories & Use Cases

Media

ActivTrak Key Features

Top Performing Features

Automated data collection

Data management

Data analysis

Areas for Improvement

Benchmarking

Report designer

Self-service insights

Who Buys & Uses ActivTrak

Most Frequent Users

Professional, Scientific, and Technical Services

Finance and Insurance

Health Care and Social Assistance

Most Frequent Users

Small Businesses

Mid-sized Companies

Enterprises

Most Frequent Users

United States of America

India

South Africa

Most Frequent Users

IT

HR

Marketing

ActivTrak Reviews

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